Pestana Royal All Inclusive Ocean & Spa Resort

Friendly and helpful staff. Mild stains found on couch’s fabric. Hot/cold water unsteady.

Really nice stay with family. Good facilities, pools and outdoors. Food and drinks really good and a lot of variety. Staff excellent, really nice and available. The rooms starts showing need for modernisation.

So poor, not 4/5 star in slightest. We moved here in last minute panic when facilities were closed at the hotel we had booked. It was a big mistake. We paid extra for a delux superior room. I think it must have been the mould and stains we paid for as the previous cleaning had left layers of dust so the extra money wasn’t for cleaning. It was dated which I don’t mind if it is clean- it wasn’t. We were in room 607 with a view of an apartment block, a rubble site and a glimpse of the sea. We could hear the sea and wind as it howled between the buildings. The dining room is like a holiday camp. The food recycled from meal to meal. We are one dinner and didn’t bother again. It was so noisy and not helped by the staff throwing and clattering dishes and cutlery constantly. I despise having my plate taken when my partner is still eating . It happened every meal. Breakfast plenty of choice the omelettes and pancakes were ok. And the fresh fruit also good. Lunch we stuck to salad and the pool side bar had the same food out for hours kept gently warm. At no point did I see any temperate checks or shelf life on food. McDonald’s has much better food safety. Drinks available from a help yourself station so if you like quantity and not care about quality you’ll be fine. And plastic glasses … The reception tried to be helpful which included ordering us a taxi - 8 euros more than the same trip by Bolt. And refusing to allow us to share a cab with another couple. We had to have separate ones. You can get the excellent local bus service from the road at the top for €2 . They give you a glass of Madeira wine on arrival which was lovely but I think they hope the shot of alcohol will colour your view. The bed was rock hard. I heard you could have a mattress topper so I asked for one - it never arrived. I try not to leave negative reviews and say nothing if I am up happy but please look at other hotels than this one and save yourself the heartache.

The room was spacious and bright overlooking the sea, we could forgive the room was a little tired, as it was perfect for our needs. The staff were very helpful from the guy that showed us to our room, to waiting staff who were very attentive, nothing was to much trouble. We liked the style of the hotel which was very traditional, in a perfect position just outside Funchal, and so not subject to the noise of the city. The food was varied and plentiful, the house wines and cocktails were acceptable. Special mention for Leticia for her wonderful back massage, and Marlene on reception who was very helpful.

Currently staying here till Sunday, and I must say I’m quite disappointed. I got moved here as original hotel was closed. Once I got here they struggled to find my booking so I had to wait a little longer to check in. Whilst coming into the room, the room was quite small and was an adjoining room. The room had a slight smell to it and only has one small window. Where everyone else has some sort of balcony. The rooms are REALLY outdated and only have two charging outlets. Beds aren’t the best, there’s bad lighting, hardly no mirrors. Unfortunately the couple I’m staying next to are quite loud and argue all night and I can hear every cough and conversation that passes my door. Very displeased with the restaurant, I can’t see no soft drink dispenser other than juice. Food is quite basic and minimum. Quite disappointing and the thought of staying here a couple more nights are sending me into despair. Some hotel staff are nice though. Definitely not worth the 5 star rating.