Fenix West Reviews

We had a very pleasant stay in Felix West. I had to specially give compliment to the hotel staff and service team. They are very helpful, friendly, patient and professional. Their service and attitude impressed us a lot and that would be the reason for staying at this hotel upon our next visit to Furano. We were a group of 6 and staying at 3-bedroom suite was incredibly nice and comfortable. We had certain privacy by having 3 rooms in the suite and we could also gather in the dining area. Kitchen is fully equipped. Rooms are tidy and neat with amenities. Beds are very comfy and the whole environment was very quiet, so we slept very well. There is also a cafe downstairs. We travelled by car, so quite easy to get to the hotel and there is hotel carpark. If no car, reaching the hotel would be a bit challenging. Overall, we loved and enjoyed a lot our stay in the hotel.

Super clean, very new decor and with modern and industrial style. There are multiple car parks available for parking.

A high-end ski-themed homestay, the service is not the highlight, but the careful little design is the highlight. Clean, tidy and beautiful, right next to the ski resort.

I will not choose this hotel again. The front desk has to check in by itself after 6 o'clock. I only sent an email around 6 o'clock that day, telling me that if it is after 6 o'clock, I have to check in by myself. There are 2 buildings in this hotel, and there are people in the main building. There is no one in the annex building. The journey between the main building and the annex building takes about 5 minutes. If I go to Furano again, I will choose the NOZO HOTEL next door.

It's OK but no service, no room cleaning, no front desk, no breakfast, but Furano is beautiful

The room is small, no service, the only good thing is the appearance and location

New hotel, facilities and location are very good