19-10, Kitanominecho, Furano City, Hokkaido, 076-0034, JapanView Hotel Details
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Fenix Furano Guest Reviews
4.3/5
Very Good
65 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(65)
Positive reviews(18)
Reviews with photos/video(3)
Negative reviews(3)
Christopher Thia
Two-Bedroom Suite
Stayed in Jun 2024
Family
3 review
4.0/5
Very Good
Posted on Jul 22, 2024
Fenix Furano was a quaint little hotel with little frills, but it suited us fine... we understood the green policy behind minimising housekeeping, and we are totally fine with in.
One downside is that they didn't have non-slip mats for the bathtub when you used it to shower. The body soap was very soapy and with the tub surface; making it a potential safety concern... and indeed, my elderly mum-in-law fell and hit her head.. she had a bump and some bleeding. We hope that the management looks into this for the safety of all guests.
Apart from this, we enjoyed the tranquillity of the vacinity and drove out to wherever we wanted from there. We would recommend this place if you have a rental car.
Response from Property: Dear Christopher,Thank you for staying at Fenix Furano and for sharing your feedback. We’re glad you enjoyed the tranquillity of our location.We appreciate your comments and will take them into consideration as we continue to improve our services for our guests.We hope to welcome you back to Fenix Furano in the future.
Lin
3 Bedroom Premier Suite (Triple Key)
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 29, 2024
The 3 BR unit was absolutely fabulous. Kitchen very well stocked with beautiful dishes. Beds were comfortable and comforters were sooo comfortable. Showers were powerful and wonderful.
Only one thing we would change, the bedroom window blind needs to be blackout curtain to block out the 4am sun rise.
Response from Property: Dear Lin,Thank you for your fantastic review and for choosing Fenix Furano. We’re thrilled to hear you enjoyed the comfort and amenities.We appreciate your suggestion about the window blinds and will consider it for future improvements.We look forward to welcoming you back to Fenix Furano.
Lai Mui
Deluxe Studio
Stayed in Jun 2024
Couples
4 review
4.7/5
Amazing
Posted on Jul 28, 2024
Stay for two nights. Location wise is not near to the Furano station and restaurants. Its ok if you drive, there’s free carpark.
The deluxe studio comes equipped with microwave, nespresso, simple cooking utensils. Bed was comfy, air conditioning good.
Staff was very helpful. Commend them for helping us find an important document and send them to our next hotel! Really thankful and appreciate their help!
Response from Property: Dear Lai Mui,Thank you for staying at Fenix Furano and for your excellent review. We’re delighted to hear that you found our amenities, cleanliness, and service to your satisfaction.We appreciate your feedback about our location and are glad that the free parking and in-room amenities met your needs. It’s great to know our team was able to assist you with your important document—your kind words will be shared with them.We hope to welcome you back to Fenix Furano in the future.
Guest User
2 Bedroom Premier Suite (Dual Key)
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Nicely furnished apartment located next to skylift.
Response from Property: Dear Guest,Thank you for your great review of Fenix Furano! We’re glad you enjoyed the well-furnished apartment and convenient location next to the skylift.We look forward to welcoming you back for another fantastic stay!
Guest User
Hotel Room
Stayed in Aug 2023
Family
10 review
4.7/5
Amazing
Posted on Dec 3, 2023
Room is spacious and with nice view, but the hotel was like ‘close down’ after 6 during our visit(maybe cuz it’s not peak season) and no staffs at front desk to help. Need to request late check-in in advance for entering the hotel.
Hio Ieng
Studio-Non-Smoking
Stayed in Jun 2023
Family
4 review
5.0/5
Outstanding
Posted on Aug 1, 2023
the hotel is nice.
there is not many restaurant near the hotel, advance booking for dinner in the restaurant near the hotel is necessary.
there is sufficient cooking utensils in the hotel room in case you cant get a table.
SLuk
Superior Hotel Room
Stayed in Jun 2024
Family
11 review
4.7/5
Amazing
Posted on Jul 30, 2024
The hotel environment is quiet and comfortable. The room is of medium size. There is no sliding door or shower curtain in the bathroom, which makes the bathroom easy to get wet. There is no bottled water supply. There is a coffee machine in the room, a restaurant in the hotel, a free washer and dryer, a parking lot, and cleaning staff. The attitude is very friendly and helpful. The hotel and cleaning staff can speak fluent English.
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Response from Property: Dear SLuk,Thank you for your excellent review and for staying with us. We’re pleased to hear that you enjoyed the comfort and amenities at our hotel.We appreciate your feedback regarding the bathroom and bottled water and will consider it for future improvements. We’re also glad you found our team’s service to be friendly and helpful.We look forward to welcoming you back to Fenix Furano.
gwn512
Deluxe Studio
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 25, 2024
The hotel rooms in Japan are relatively large. I brought 2 large suitcases to open. The ski equipment rental downstairs in the hotel must be booked in advance, otherwise it will not be available.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your wonderful review! We’re delighted to hear that you found the room spacious and comfortable for your stay. We also appreciate your feedback on the ski equipment rental process, and we will ensure that this information is highlighted for future guests to make the booking experience more seamless.We look forward to welcoming you back for another fantastic stay!
YF
Superior Hotel Room
Stayed in Apr 2024
Couples
9 review
5.0/5
Outstanding
Posted on May 6, 2024
If you're planning on skiing in Furano, this is the closest hotel so it's very convenient.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for the great review! It’s always our goal to provide easy access and comfort for our guests, and we’re thrilled that we could meet your expectations.We hope to welcome you back soon for another fantastic stay!
product good
2 Bedroom Premier Suite (Dual Key)
Stayed in Jun 2024
Family
1 review
4.0/5
Very Good
Posted on Aug 25, 2024
The hotel room is spacious, the view is beautiful and relaxing
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your kind words about your stay at Fenix Furano! We’re glad you enjoyed the spacious room and beautiful scenery.We appreciate your feedback and will use it to continue improving our guest experience.We look forward to welcoming you back in the future!
Guest User
3 Bedroom Premier Suite (Triple Key)
Stayed in Jun 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jul 28, 2024
New, clean, good view, beautifully decorated, worth living in.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review and for staying with us. We’re glad to hear you had a pleasant experience.We appreciate your feedback and look forward to welcoming you back to Fenix Furano.
YuanyuandaidaiFedal
One-Bedroom Suite
Stayed in May 2023
Travel with friends
45 review
5.0/5
Outstanding
Posted on Jun 11, 2023
If it's ski season, this must be a very, very, very good ideal place to stay! Opposite the window is the snow track and sports center, and there are even hot air balloons in the morning. There are pots and pans, refrigerators, washing machines, toasters, and coffee machines in the room! The room is big enough and the equipment is very new!
And yesterday, the two of us stayed in the entire hotel, and even helped us check in. Before 7 o'clock in the evening, the whole hotel was deserted... But there is no need to worry about safety, there is nothing safer than swiping a card to enter the hotel gate yes~
Although there was a bit of an oolong in the check-in, the overall feeling is very good~ It is much better than staying in a team hotel with a black and white team~
In summer, it is recommended that you choose a room overlooking the entire town of Furano, and in winter, a room facing the snow path is recommended.
It is recommended that small partners who travel independently choose.
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Anonymous User
Hotel Room
Stayed in Jul 2023
Other
14 review
3.0/5
Posted on Aug 11, 2023
It is suitable for ski lovers. The cable car ski resort is just across the road. It definitely has advantages. It is definitely worth choosing it in the snow season. In order to see the flower fields, it took too long to go back and forth. I didn't want to be too tired. I barely stayed for one night. It was not worth the price. Although it was a new apartment, the sheets were all gray and dirty. It is not recommended to stay here, look at other homes before making a choice. Expensive, not necessarily good!
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Guest User
One-Bedroom Suite
Stayed in Jun 2023
Couples
14 review
2.5/5
Posted on Jul 22, 2023
The room has an industrial style. If you are a skier, it is the most suitable place to live here because the opposite is the ski resort. In addition, the kitchen in the room is fully equipped, and it is also suitable for those who want to start their own business. But if you come here at normal time, the price is not cost-effective. After one incident, gain one wisdom. Don't make the same mistakes again. No GYM, no hot spring, no self-service breakfast, no waiters and no lobby from 9:00 pm to 6:00 am, congratulations if you forget to bring your room card when you go out
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kim890111
Hotel Room
Stayed in Jun 2023
Couples
17 review
3.0/5
Posted on Aug 25, 2023
The room is very small / the quilt is not disinfected / the check-out time is very early /
It is troublesome to find / not recommended for those who do not go skiing