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Location4.5
Amenities4.4
Service4.6
Cleanliness4.5
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Negative reviews(14)
Guest User
Man Island Deluxe Sea-View Double Bedroom Family Room
Stayed in Dec 2023
Family
3 review
1.7/5
Posted on Dec 14, 2023
Hard to communicate as the owner could not understand simple english. We were lucky enough a Chinese expat working in Singapore helped us to call the owner to fetch us from the airport. The hotel provides free airport pick up & drop off but the driver drove recklessly like he was in a race even though we have 3 kids with us. Straight up rude and irresponsible. Bathroom was dirty. Urine stain spotted on toilet seat. Shower drain clogged while using. Used towel left in bathroom. Paid for 5 pax but only 2 towels provided.. We checked out early for drop off but had to wait for another 2 Chinese passengers and my husband and I along with our 3 children were forced to sit at the back of the MPV cramped with our backpack. Legit bias and favouritism. We were on our overnight transit in Fuzhou from Japan to Kuala Lumpur and the impression given by the host was a turn-off. Please be fair to all of your customers regardless of race, religion or ethnicity. Prior to booking, i have read all the comments in review which was okay but i guess we don’t deserved equal treatment since we could not speak his language.
Response from Property: Thank you for your stay. We are very sorry that we could not give you a perfect experience. We were busy that day and we were unable to take care of you. We hope you will bear with us and we will continue to improve our service quality. We will also organize employees to strengthen basic language training. Thank you for your evaluation and feedback.
Sugar GP
Man Island Comfort Double Bed Room
Stayed in Aug 2023
Business travelers
28 review
5.0/5
Outstanding
Posted on Aug 25, 2023
Big room and clean nearby airport so convenient. Recommend
Response from Property: Thank you for your praise and support for Xiaojia. I am very pleased to see your sincere comments. Your words of affirmation make our persistence meaningful. We will continue to improve our service quality and welcome everyone who comes from afar! ! !
Guest User
Man Island Comfort Double Bed Room
Stayed in Nov 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 7, 2023
Very clear and large room. Great pick up and drop off service. Great for transfer.
Response from Property: OK
Anonymous User
Man Island First-Line Sea-View Double Bed Room
Stayed in Aug 2024
Business travelers
5 review
1.0/5
Posted on Aug 11, 2024
It's ridiculously bad. I've stayed there several times and I'm completely familiar with it. The shower in the bathroom is leaking everywhere and there are things used by previous guests. There are stains on the bed. There are no hangers or water. It's too late and I don't want to bother you anymore. It's really too late. Disappointing
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Guest User
Comfy Queen Room
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 19, 2024
The room is large, clean, and has new facilities. You can see a little bit of the sea from the window. It is located near the airport and you can see the planes landing. It only takes 10 minutes to drive to the airport.
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Guest User
Standard 2-bed Room
Stayed in May 2024
Family
2 review
1.0/5
Posted on May 3, 2024
This is a B&B, B&B, B&B, not a hotel. Important things should be said three times. The location is biased, there is no front desk on the first floor, the front desk is small at 510, there is a big bag of garbage at the door, the room hygiene is poor, there is a pile of sand left by the previous guest in the wash basin at the entrance, there is hair when the toilet lid is opened, and there is still hair when the quilt is opened. I am a girl with two girls, and I want to find a clean hotel. After searching on the Internet for a long time, I saw this nearby hotel with a hotel written on it. The price is 439 standard room, which is not cheap. Looking at the pictures, the building is quite big, so I chose it. I went to play first and then went to the hotel. At 8 o'clock in the evening, I found that it was a B&B, and the hygiene was not good. I asked for a refund, but the merchant obstructed the refund in various ways and must charge me half of the money for the refund. The attitude was very tough. Later, the platform's manual customer service negotiated with the merchant many times, and the platform refunded me 100 yuan in cash for check-in. At 11 o'clock in the evening, the merchant called me and said to give me some compensation and asked me to refund the order. I didn't agree. The merchant didn't know why the attitude changed drastically and said to compensate me and not to refund the order. I was afraid that there was something fishy, so I didn't collect the money. But I have to give this bad review. Let's be realistic. You just call it a B&B. Are you deliberately misleading consumers by calling it a hotel? Are the specifications of a hotel the same as those of a B&B?
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Response from Property: Our prices during the May Day period are considered to be relatively reasonable prices in the surrounding area, because you were not satisfied with us at the beginning, and no matter how we deal with it later, you are unwilling to cooperate, and there is nothing we can do. We are deeply sorry for bringing you a bad experience. We have strengthened the management of cleaning work in terms of hygiene. Thank you!
Anonymous User
Man Island Comfort Double Bed Room
Stayed in Apr 2024
Other
1 review
2.0/5
Posted on May 6, 2024
Here are some of the things I saw:
1. First of all, it is not a hotel, it is at most a homestay. Don't be fooled by the pictures. In fact, it has only a few floors and no so-called front desk. You can only check in in the room where the landlord lives. There is no computer to enter the information, it is written manually;
2. The sound insulation is very poor. I can hear the sound of water in the shower in the next room in the middle of the night. I was woken up several times;
3. The design of the bathroom is extremely strange. It is very difficult to open and close the door;
4. Bedding is scattered in the corridor. I don't know if the quilts and pillows in the room are also handled in this way;
5. It is damp. There is a musty smell in the room. There are some stains on a closer look. It looks bad;
6. It is not worth the price.
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6/9
Response from Property: Hello, I'm very sorry that I couldn't bring you a very good check-in experience, but in view of the problems you mentioned, it is very necessary for us to explain to you. First of all, the pictures one, two and two are not from our house, but from next door. A companion who works as a B&B. Although our front desk is small, we have all the necessary functional rooms (linen room, disinfection room). We also send the linen to a professional washing company for cleaning. All of them have been disinfected at high temperatures to ensure that they are changed after each guest. We do have a lounge upstairs at the front desk. We just thought that after all, the service industry needs to be available 24 hours a day to ensure that we can help guests solve their problems in a timely manner. We are not a big hotel after all, but we do our best to do it. Good service. The handwritten information is entered because the police require us to have records, so we use it manually first and then enter it into the computer later, also to facilitate the guests to check in as soon as possible. If you have any questions during the check-in process, you can directly ask us. We can help you solve it in time and change your room. There is no problem. We don’t know how you feel at the moment if you don’t tell us. Finally, we will continue to improve all aspects of ourselves. Thank you for your valuable feedback. We apologize again for the bad impression we gave you during your stay.
Anonymous User
Comfy Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 1, 2024
I thought it was a folk custom at this price. As soon as I walked in, the landlady was very enthusiastic. Mainly, the landlady was young and pretty, so she could make a good first impression. When I got to the room, the direction of the room was very good. I could see the sea at first sight. It was very close to the sea at night. Go out for a walk and you'll be at the beach in a few minutes. It's great. It's highly recommended.
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Response from Property: thanks
Anonymous User
Comfy Queen Room
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 1, 2024
I really like this location. It's close to the beach, but it won't be noisy when sleeping at night. It's perfect. I'm in a good mood.
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Response from Property: thanks
Guest User
Comfy Queen Room
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 30, 2024
When I flew to Changle International Airport, I chose a nearby hotel because I arrived early in the morning. I just made a phone call and someone would pick me up, which saved me a lot of unnecessary trouble. The room was very clean, and the service attitude of the lady at the front desk was also very good. There is a beach across the road, very convenient
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Response from Property: thanks
Liangbanxilanhua🥦
Comfy Queen Room
Stayed in Mar 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 18, 2024
The hotel has complete facilities and the room is very good. I am very satisfied with it. It is very big. The lady at the front desk arranged a room close to the beach. Although it was rainy the next day, I was still very happy. It is a great memory.
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Response from Property: thanks
Guest User
Comfy Queen Room
Stayed in Mar 2024
Solo travelers
16 review
5.0/5
Outstanding
Posted on Mar 15, 2024
Very good. The lady was very nice. She picked me up at the airport and upgraded me to a sea view room. The room was very clean and tidy. I had a very comfortable sleep. The other day, the lady also told me how to book a bus to Pingtan Island. It was really good👍
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Response from Property: It is our wish to satisfy you. We will work harder and look forward to meeting you again.
Guest User
Comfy Queen Room
Stayed in Mar 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Mar 6, 2024
There is an airport pick-up and drop-off service. Due to flight reasons, it was booked at night. I contacted the merchant temporarily and the merchant responded quickly, which made me feel very relieved. The airport pick-up and drop-off helped to carry and put luggage.
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Response from Property: It is our wish to satisfy you. We will work harder and look forward to meeting you again.
Guest User
Man Island Deluxe Sea-View Double Bedroom Family Room
Stayed in Feb 2024
Family
14 review
5.0/5
Outstanding
Posted on Mar 7, 2024
The environment and service are no problem. The location is also good. There is free airport pick-up and drop-off. It is very close to the seaside. There are two snack shops downstairs, the taste is average, but you can order takeout and go directly upstairs. You can see the sea. The room is very nice. The house is very big, so it was a bit cold when we first entered. It also rained that day, and the starting price of a taxi is close to the subway station.
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Response from Property: It is our wish to satisfy you. We will work harder and look forward to meeting you again.
Guest User
Comfy Queen Room
Stayed in Feb 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 21, 2024
The hotel is about a 10-minute drive from the airport. When you leave the hotel and cross the road, you will find the beach. Takeaways can be delivered to the door of your room! It's very suitable for a short layover. The lady at the hotel was super nice. When I checked out and went to the beach, she helped me find slippers. I had a flight at 8pm. When I dropped off the plane, I was sorry to hear that I didn't see Youshen. I walked around with it. I'm going to see Youshen!
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Response from Property: It is our wish to satisfy you. We will work harder and look forward to meeting you again.