Lavande Hotel (Fuzhou Sanfang Qixiang Wuyi North Road)

Lavande Hotel (Fuzhou Sanfang Qixiang Wuyi North Road) Reviews

Lavande Hotel (Fuzhou Sanfang Qixiang Wuyi North Road)

No. 3 Shamaojing Lane, Gulou District, Fuzhou, Fujian, ChinaView Hotel Details
Lavande Hotel (Fuzhou Sanfang Qixiang Wuyi North Road)
Lavande Hotel (Fuzhou Sanfang Qixiang Wuyi North Road)Lavande Hotel (Fuzhou Sanfang Qixiang Wuyi North Road)Lavande Hotel (Fuzhou Sanfang Qixiang Wuyi North Road)
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Lavande Hotel (Fuzhou Sanfang Qixiang Wuyi North Road) Guest Reviews

4.8/5
Excellent
934 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(934)
Positive reviews(921)
Reviews with photos/video(169)
Delicious breakfast(106)
Friendly front desk staff(77)
Classy environment(73)
Quiet & comfortable(55)
Would stay again(23)
Located downtown(14)
Easy to call taxis(8)
Awesome gym(6)
Negative reviews(13)
WH
Pure Natural Business Twin Room
Stayed in Oct 2024
Family
9 review
4.0/5
Very Good
Posted on Nov 24, 2024
It is located just behind M17 Cultural Square so meals are readily available and choices are aplenty. It's walkable to Sanfang Qixiang and West Lake. Check-in and check-out is a breeze.
Response from Property: Youth is accompanied by dreams, poetic and picturesque, like a song and a melody. Chasing the faint light of dreams, even if the ahead is full of thorns, we must still press on in the rain and wind, never giving up! We have always been striving to provide high-quality,, and cozy services to every guest.
Chayue
Pure Natural Business Twin Room
Stayed in Oct 2024
Travel with friends
7 review
4.2/5
Very Good
Posted on Dec 19, 2024
A good hotel with clean rooms and good lights. Would stay again in future. I recommend for families too .
Response from Property: 尊敬的賓客,感謝您下榻麗楓酒店,您的讚賞是給予酒店最大的,也是我們進步的動力,我們會繼續保持熱愛,致力與讓每一位客人都有賓至如歸的感受, 未能得到您的五分好評肯定是小麗某方面做的還不夠好,小麗一定從細微處發現不足, 保持好的方面, 改進不足。小麗始終追求為賓客打造完美的入住體驗,相信在您下次入住時會有全新的體驗, 誠邀您的再次到來。
Sylviaa
Deluxe King Size Bed Room
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Everything was really good and clean! As a solo traveller I feel safe staying in this hotel and it's pretty near San fang qi xiang (5 minutes drive). It's modern, clean and nice. Would recommend
Response from Property: Xiaoli read your comment very carefully,thank you for your recognition and support to us, we will definitely work harder to make better service.
Wei
Deluxe 2-bed Room
Stayed in Sep 2024
Other
9 review
2.2/5
Posted on Nov 1, 2024
The hotel was good, clean and modern. Location and breakfast were very good. The walls are unfortunately very THIN. I can hear my neighbours talking, using the bathroom, watching TV. If you're unlucky like we were to have bad neighbours, then it is VERY disturbing. We made a complaint to the front desk but they did not help us at all, they just said, we have taken your feedback.
Response from Property: Dear guest, thank you for choosing Fuzhou Lifeng Hotel. We deeply apologize for the unpleasant experience you have had. The hotel management attaches great importance to the issue you mentioned and has upgraded the soundproofing cotton in the guest rooms. We hope to bring you a different experience next time and look forward to your next visit and five-star review.
Wei
Deluxe King Size Bed Room
Stayed in Sep 2024
Other
9 review
3.5/5
Posted on Oct 31, 2024
The hotel is a very new and modern hotel that is clean and comfortable. The amenities are good. However, the rooms are rather small. The breakfast buffet was nice too. However I would say the other guests were quite rude. We also ran out of seats to eat breakfast at in the morning. My main problem with the hotels however is that the walls are too thin, if you're lucky you won't have a problem, but during the week I stayed here, the guests next door were VERY LOUD and disruptive. They had their TV on loudly past 1am and were talking loudly constantly. I spoke to the reception and asked them to help me with this issue, they only said they would take this feedback. Nothing was done unfortunately. Overral it should have been a good experience, but our stay was unfortunately ruined by bad neighbours and thin walls.
Response from Property: Dear Guest, Hello! Thank you very much for your stay. It is guests like you who continuously care for and urge us to improve, which us identify issues in our work and make constant progress. From your review, we are sorry to see that this stay did not meet your expectations. We have been hard to resolve the issues you raised, and we apologize for any inconvenience caused. The hotel management takes this matter very seriously, and has conducted a thorough investigation and rectification. Your understanding and support are a great encouragement to our work! We sincerely look forward to your next visit!
Guest User
Pure Natural Business Twin Room
Stayed in Nov 2024
Travel with friends
18 review
4.8/5
Amazing
Posted on Dec 14, 2024
The hotel is located in an alley with a large free parking lot. The room facilities are relatively complete and new, and the bed is very comfortable. Turn left from the hotel and walk to the main road, then go straight to the right for more than ten minutes to reach Sanfang Qixiang. I stayed on the sixth floor on the lobby side of the hotel. At night, the guests chatting loudly at the lobby door downstairs did affect the upstairs, and the noise was a bit loud. There was nothing wrong with it otherwise.
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6/13
Response from Property: 尊敬的賓客,感謝您下榻麗楓酒店,您的讚賞是給予酒店最大的,也是我們進步的動力,我們會繼續保持熱愛,致力與讓每一位客人都有賓至如歸的感受, 未能得到您的五分好評肯定是小麗某方面做的還不夠好,小麗一定從細微處發現不足, 保持好的方面, 改進不足。小麗始終追求為賓客打造完美的入住體驗,相信在您下次入住時會有全新的體驗, 誠邀您的再次到來。
Yingxianshengya
Deluxe King Size Bed Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 19, 2024
The accommodation is clean and tidy, and there is a cute Santa Claus at the door🧑🎄 The breakfast coupon was not booked online. When confirming the check-in, the front desk lady also carefully introduced the reservation content and gave two coupons. The gift can be registered and received. The location is convenient, not far from the subway station and Sanfang Qixiang
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Response from Property: 看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務~酒店的我們力求為每位客官提供最為貼心細緻的服務,為每位客官帶來超值的體驗。麗楓酒店是一個富有年輕活力的酒店,以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,期待和您的下次相遇
king1981
Pure Natural Business Twin Room
Stayed in Nov 2024
Travel with friends
23 review
5.0/5
Outstanding
Posted on Dec 15, 2024
We stayed at the hotel for the marathon. The location is great. The front desk was also very welcoming. We booked without breakfast, but the hotel knew we were here to participate in the Fuzhou Marathon and gave us breakfast for free. The service was great
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Response from Property: 感謝小主對小夥伴的傾情讚美哦,感謝您的回饋,您的點評就是給我們夥伴最大的回饋和鼓勵啦~滿意只是起點,驚喜和感動才是我們的最終目標,不管您有任何需求,小麗都會盡全力幫您,小麗期待您的再一次入住哦
Guest User
Deluxe 2-bed Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The hotel is quiet in a busy area, very close to Sanfang Qixiang, and there is a food court next to it. The room facilities are relatively new and the stay is very comfortable. The front desk was also very considerate and gave us a complimentary breakfast. I will choose this hotel next time I come.
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Response from Property: 尊敬的賓客您好,非常感謝百忙之中抽出時間點評,麗楓酒店福州三坊七巷五一北路店是位於福州市中心鼓樓區,近鄰三坊七巷等景點,附近地鐵站 公交站便利,有提供免費的地面停車位,房間設計主要採用自然舒適的無壓色調,給每一個賓客提供舒適的體驗是努力的方向,期待與您再次相遇
Guest User
Pure Natural Business Twin Room
Stayed in Nov 2024
Family
4 review
4.7/5
Amazing
Posted on Dec 10, 2024
Environment: Very good. Quiet in a busy area, not far from the scenic spots. Parking is also very convenient. Service: I stayed in Lifeng in Quanzhou and Fuzhou during this trip. Compared with Quanzhou, the service was not as good. But the breakfast was very rich. The breakfast deserves six stars. The soy milk is freshly ground by the hotel. The key point is the peanuts in shells, which are really delicious. Can I buy them online? ? ? ? ? ? ? ? ? Hygiene: Very clean. Facilities: The washbasin is really annoying to use. Washing your face and shoes will get wet. If the water is turned on a little, it will splash everywhere, and then it will flow down from the countertop, which is very difficult to deal with. Other than that, it is very good. It is not noisy to live next to the elevator, which is rare. There are many people in the laundry room, so it is recommended not to wash unless necessary. The gym can be said to be the best decorated among the various chain hotels I have stayed in. In short, if I come to Fuzhou next time, I will choose this place again for breakfast and location.
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Response from Property: Thank you for choosing Xiaoli's home. Thank you very much for raising Xiaoli's shortcomings. Xiaoli attaches great importance to the issues you raised. Xiaoli will seriously correct the shortcomings. I hope you will have a happy trip in the future! Good Morrow is just for a better start! Looking forward to your visit again.
Anonymous User
Business King Size Bed Room
Stayed in Nov 2024
Family
4 review
3.5/5
Posted on Dec 8, 2024
1. The hotel is in a very good location, less than 500 meters from the subway station and one stop away from Sanfang Qixiang, Dongjiekou. Although it is not easy to find in the alley, it is quiet in the middle of the city. Parking is also convenient. You can park on the ground or underground. However, it shares the property with the provincial postal company, and the security guard at the door is not very friendly. 2. The hotel is new, the building is beautiful, the surrounding greening is also very good, the guest rooms, public areas, etc. are very new, and meet the standards of this price. There is no problem with the hygiene in the guest room, but there is one thing that the cups in the breakfast room are upside down on the coasters. If the coasters are not clean, the cup mouth will be directly dirty. The room is equipped with a down pillow and a rubber pillow as standard. Whether it is comfortable to sleep is another matter, at least it is standard, which is good. 3. There is only one pack of tissue paper at the head of the bed in the room, and there is no tissue paper in the bathroom. If you need to use tissue paper in the bathroom, you have to run out to get it, and the quality of the tissue paper is extremely poor, like street stall goods. I understand that most of the consumables of chain hotels are purchased from the headquarters. If you really purchase from the headquarters, Jinjiang Group is really too cheap. The shower head in the bathroom has a sign on the switch for showering on the left and showering on the right, but it is very small and cannot be seen clearly if you don't pay attention. The old man was soaked in this situation. It is recommended to make a reminder sign like the music switch. Okay, about the service, I will output it strongly next It is impossible to give a score of 0, otherwise it must be 0. From the phone inquiry before check-in to check-out, no service staff in the whole hotel has ever smiled at me, not even the front desk, the housekeeping lady I met in the corridor, or the breakfast restaurant. When communicating with all the service staff, it seems that they don't know the polite words "start with please and end with thank you". The only one who said hello and thank you to me was the robot that delivered the meal. No enthusiasm, no politeness, I can't feel any proactive service spirit in the hotel, the only proactive thing is to get good reviews. When I saw that I was staying with children, no children's slippers and children's products were provided proactively. When I entered or left the store, no one reminded me whether I had a car and how to register. It all depended on me to ask and ask. The items were left in the room. When I got home at night, no one contacted me about the items left behind. I had to ask and claim them myself. From the time I checked out at 14:00 to the time I asked at 20:00, the morning and afternoon shifts must have changed shifts, and the items left behind must have been handed over. Could it be that they were just left there, and if the guest didn't find it left behind and didn't pick it up after 3 months, it would be confiscated directly and used as a charger that the hotel lent to guests? The front desk was almost crazy about asking for good reviews. When I checked in, I asked about the children's breakfast, and the answer was to give good reviews and send the children breakfast. When I asked about delaying check-out until 14:00, the answer was very reluctant to give good reviews and extend it to 14:00. I asked for the items left behind and gave good reviews. I fully understand that the hotel industry is now overwhelmed by good reviews, but this hotel is the only one that makes me feel that good reviews are a transaction. If you have the effort to get good reviews, do more training, improve service quality, and improve employee quality, so that guests can give good reviews sincerely, isn't that good? Of course, I won't ask for 800 yuan for 400 yuan. You can spend money on hardware, but it depends on whether you are willing to improve the service. This is one of the worst hotels I have ever stayed in. I originally had a very good impression of Lavande.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Please accept our sincerest greetings from Lavande Hotel. We are deeply sorry for the situation you encountered during your stay. We have reported your comments to the relevant departments and have followed up with investigation and coordination to find out the deficiencies and make improvements. The entire hotel management attaches great importance to the service issues you mentioned and has made serious investigations and timely rectifications. We are very sorry that you left something behind but the hotel did not contact you in time. We have also conducted employee education on this issue to avoid it happening again next time. Lavande Hotel advocates "careful service" and we will continue to improve the quality of hotel employees. Service awareness and emphasis on improving service quality. All the hotel staff look forward to seeing you and your family come again! Wish you a happy life!
Anonymous User
Deluxe 2-bed Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Clean Enterprise Management, thank you very much for providing high-quality services, hope you will continue to manage well, and will come again! It only takes 10 minutes to go to the high-speed rail station and about 25 minutes to walk to Gulou Street.
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Response from Property: Relying on the veins of time, the fate between you and me is moving forward all the way. Even if time passes and time passes, I will write "Eternal Life" on the title page of the encounter. Thank you for choosing Xiaolijia! Looking forward to your visit again!
sevsols
Business King Size Bed Room
Stayed in Oct 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 2, 2024
I accompanied my parents to Fuzhou and chose this hotel after reading the reviews. I stayed for two nights and it was very good. The facilities are new and clean, and the transportation is very convenient. I will choose to stay here again next time.
Original TextTranslated by Google
Response from Property: 非常感謝閣下的入住與讚賞!很高興麗楓酒店能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力為每一位客人提供賓至如歸的入住感受。
Anonymous User
Pure Natural Business Twin Room
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 1, 2024
The room was very clean and tidy. Children's slippers and toothpaste were provided when staying with children. The breakfast was also rich and delicious, and the children liked it very much. I will choose this hotel to stay next time I come to play.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,非常感謝百忙之中抽出時間點評,麗楓酒店福州三坊七巷五一北路店是位於福州市中心鼓樓區,近鄰三坊七巷等景點,附近地鐵站 公交站便利,有提供免費的地面停車位,房間設計主要採用自然舒適的無壓色調,給每一個賓客提供舒適的體驗是努力的方向,期待與您再次相遇
Guest User
Deluxe King Size Bed Room
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 2, 2024
The environment is very good and I like it very much. There is also a Bluetooth speaker surround! It feels really great! I will stay in your hotel again next time I travel Sanitation: Clean Environment: Comfortable and spacious Service: Very timely Facilities: Satisfactory!!
Original TextTranslated by Google
Response from Property: The guest officer really cherishes his words like gold, haha! However, Xiaoli can still feel your love for us from your words. We always want you to have a comfortable stay! When traveling, there will always be various inconveniences. When traveling, you need to have a comfortable sleep and be full of energy to go shopping the next day. I’m very happy that you like our Xiaoli so much. Let’s stay in Xiaoli as our next stop.