Western Fortune Hotel Free Trade Zone Shop Reviews
Western Fortune Hotel Free Trade Zone Shop
10F, Building 6, Mingcheng Center, No.68-8 East Jiangbin Avenue, Mawei District, Fuzhou, Fujian, ChinaView Hotel Details
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1 night
Western Fortune Hotel Free Trade Zone Shop Guest Reviews
4.4/5
378 review
Verified reviewsLocation4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(378)
Positive reviews(351)
Reviews with photos/video(35)
Classy environment(34)
Large rooms(19)
Near shopping area(14)
Many dining options(11)
Convenient for shopping(11)
Loved the view(9)
Friendly front desk staff(7)
Stayed multiple times(5)
Negative reviews(27)
Guest User
River-view Double Room
Stayed in Sep 2023
Business travelers
3 review
Very Good
Posted on Sep 27, 2023
OK。OK。OK。
Anonymous User
Deluxe Queen Room
Stayed in Apr 2024
Solo travelers
7 review
Outstanding
Posted on Apr 14, 2024
Facilities: Complete equipment
Sanitation: Clean and comfortable
Environment: Convenient transportation and shopping
Service: Enthusiastic and thoughtful
The room is simply decorated and comfortable
Takeaways are delivered to the door of the room by robots, which is very convenient
Original TextTranslated by Google
Response from Property: Good locationWe are glad that you give a good review on the location of our hotel. Our hotel is located in Kuaian Center, Mawei District, with very convenient transportation, which can meet all your travel needs. We thank you for your feedback and hope that you can continue to enjoy the convenient service of our hotel.
Guest User
River-view Double Room
Stayed in Dec 2023
Business travelers
6 review
Posted on Mar 22, 2024
The room was not cleaned at all, there was obvious garbage on the floor and table. There was hair in the bathroom. I even suspected that the bed sheets were not changed, but fortunately I brought disposable mattresses.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and detailed review. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your review, we regret to see that this stay did not meet your expectations. We will work hard to improve and apologize for the inconvenience caused to you. The branch management attaches great importance to it and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work!
Glenn2016
Deluxe 2-bed Room
Stayed in Nov 2023
Business travelers
20 review
Outstanding
Posted on Nov 10, 2023
The location is easy to find and very quiet. There are many places to eat around. It is worth staying here again next time. Thank you. . . . . . .
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing to stay in our branch and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. Our branch is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!
Xianzaibayue
Superior 2-bed Room
Stayed in May 2024
Travel with friends
33 review
Very Good
Posted on May 4, 2024
The room is very nice, clean and spacious. However, the attitude of the front desk staff is really out of place in this environment. The attitude is not enthusiastic and can be described as cold and expressionless!!!
Original TextTranslated by Google
Response from Property: Hello! First of all, thank you for your review of our branch in your busy schedule. Secondly, I would like to sincerely apologize to you: I'm sorry! I'm very sorry that I couldn't provide you with a pleasant journey during this stay. We will definitely attach great importance to the issues you mentioned, do a good job in employee training and strengthen the service awareness of the front desk. I wish you a happy life! Looking forward to your visit again! Thank you.
shenwei1977
Deluxe 2-bed Room
Stayed in Oct 2023
Family
5 review
Outstanding
Posted on Oct 15, 2023
The room is spacious, with good sanitary conditions. There is a commercial street nearby for convenient dining. It is worth recommending, especially for family trips. The bed in the twin room is a 1.3-meter-long bed!
Original TextTranslated by Google
Response from Property: Dear guests! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Family
3 review
Outstanding
Posted on Apr 7, 2024
I booked a room for my parents and elders to travel. I stay in this hotel every time I go to Fuzhou. Thanks to the elder sister on the 15th floor for her warm and thoughtful service, which won unanimous praise from the elders.
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to give us a good review. Your affirmation is our driving force for progress. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.
Anonymous User
Deluxe River-view Queen Room
Stayed in Mar 2024
Family
3 review
Posted on Apr 7, 2024
2 adults and 2 kids checked into the twin room we booked. When we entered the room, we saw that the bathroom was still wet and there was a large mass of hair from unknown parts of the floor. We asked to change rooms and got a king-size bed room. We wanted to ask if they could provide an extra quilt, but the front desk said they could ask, but it was not possible. It felt very inhumane.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your review of our branch in your busy schedule. We are also very sorry that you did not have a pleasant stay during your stay. We will follow up on the problem you mentioned immediately and prevent the same thing from happening again. Thank you for your feedback and wish you a happy life!
なっとう
River-view Double Room
Stayed in Feb 2024
Business travelers
4 review
Amazing
Posted on Mar 18, 2024
The wontons at breakfast are very delicious.
There are commercial facilities and convenience stores nearby, so it's not inconvenient.
I'll definitely come back.
Original TextTranslated by Google
Response from Property: Hello! Thank you for taking the time to review our branch. We believe that with your support, we will do better!
Guest User
Deluxe 2-bed Room
Stayed in Feb 2024
Family
4 review
Posted on Feb 18, 2024
The hotel is convenient for transportation and the room is relatively large. There were many people during the Chinese New Year. I arrived at the hotel at 10 pm and wanted to take a shower. As a result, the water temperature was not high enough after a long time. Alas, the experience was not ideal for a transfer during the trip. The service during the festival should still keep up.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing to stay in our branch and sharing your experience! Thank you for your valuable comments. We have reported your questions to the maintenance department. It is the responsibility of all employees of the branch to provide warm and thoughtful service to every guest staying in the hotel. I wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Aug 2023
Family
14 review
Very Good
Posted on Aug 14, 2023
Very cost-effective hotel with large bed, convenient parking, good surrounding environment, quiet area
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your review of our branch in your busy schedule. I believe that with your support, we will do better! All the staff of Western Fortune Hotel Fuzhou Mawei Branch welcome you to visit again!
Guest User
River-view Double Room
Stayed in Jan 2024
Business travelers
3 review
Posted on Jan 15, 2024
The check-in experience was not very good this time. There are several points:
1. The lobby is luxuriously decorated, but the hotel is not so exquisite, which is a bit disappointing
2. The front desk staff was not very welcoming and a little cold.
3. They kept calling to remind us to check out or renew the lease at 11 o'clock the next day, which made people feel very passive and offended by being urged, and felt very inhumane.
4. It is recommended to change the TV to a larger screen, or get a projection screen, which feels very low
Cost-effectiveness: Average
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and detailed review. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your review, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again!
rabiter
River-view Double Room
Stayed in Dec 2023
Business travelers
37 review
Outstanding
Posted on Feb 20, 2024
It is located on the Minjiang River, with a nice environment and beautiful river views. It is very convenient to park and eat at the hotel. But please note that the breakfast time is closed at 9:30. I came down a little after 9:30 and it was already closed.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing to stay in our branch and sharing your experience! Thank you for your valuable comments. We have reported your questions to the relevant departments. It is the responsibility of all employees of the branch to provide warm and thoughtful service to every guest staying in the hotel. We sincerely look forward to your visit again!
coastline66
Deluxe River-view Queen Room
Stayed in Aug 2023
Business travelers
11 review
Great
Posted on Sep 3, 2023
Facilities, sanitation, environment, good service
Original TextTranslated by Google
Response from Property: Thank you for your kindness. We hope that our considerate check-in service will make you feel the warmth of home. With complete supporting facilities and rich breakfast, we hope that you will have abundant energy every day! We are delighted with your satisfaction and look forward to meeting you again.
Guest User
Superior 2-bed Room
Stayed in Dec 2023
Business travelers
6 review
Posted on Jan 1, 2024
Very poor service! I was charged for parking my car in the parking lot. I told the front desk clerk, and they said my license plate had been entered and that the charge was the property's fault. They asked me to contact the property.
Original TextTranslated by Google
Response from Property: Hello, you can register your license plate number at the front desk when you check in. Parking is free within 24 hours. Thank you very much for choosing to stay at our branch and sharing your stay experience! Guests can report any related problems encountered during their stay to the front desk in a timely manner. The hotel is staffed 24 hours a day, and we will try our best to help you solve the problem as soon as possible.