To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(756)
Positive reviews(741)
Reviews with photos/video(183)
Classy environment(121)
Friendly front desk staff(86)
Large rooms(69)
Delicious breakfast(44)
Quiet & comfortable(38)
Great swimming pool(16)
Fantastic river view(15)
Luxurious(14)
Negative reviews(15)
WILLYZF
Deluxe Double Room
Stayed in Jan 2024
Business travelers
35 review
5.0/5
Outstanding
Posted on Feb 3, 2024
as good as expected . will be back for sure
Response from Property: Dear guest, thank you for sharing about your stay at Sheraton Fuzhou Hotel.We highly appreciate your feedback, as it will help us to improve and do better. We are looking forward to welcoming you back in the future. Warm regards.
Guest User
Deluxe Double Room
Stayed in Jun 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Jun 19, 2024
Nice hotel
Response from Property: Dear guest, thank you for sharing about your stay at Sheraton Fuzhou Hotel.We highly appreciate your feedback, as it will help us to improve and do better. We are looking forward to welcoming you back in the future. Warm regards.
Guest User
Deluxe Double Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 5, 2024
The check-in experience was great. Ms. Wang Shuang at the front desk was very enthusiastic and professional. The entire check-in process was fast and easy to understand, which was great! After checking in, there were also simple and clear instructions, which allowed me to quickly find the elevator and return to the room. Professional people do professional things! The overall environment of the hotel is very good, the scenery is good, and it is very quiet. You won't be disturbed when you rest. It's really great
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!來自福州中庚喜來登酒店誠摯的問候!我們致力於為每一位賓客提供賓至如歸的入住體驗,非常開心看到您對酒店無論是環境、整體硬件還是服務水平都非常滿意,我們也一定將您的讚譽轉告給相關部門的同事,能為您提供超出預期的服務是我們榮幸,希望福州中庚喜來登酒店能一直得到您的支持與厚愛,我們也誠摯期待您的再次光臨。
Guest User
Premier Queen Room
Stayed in Oct 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Nov 5, 2024
The location and price are very good, and the front desk service is also great! I will consider staying here next time. I personally suggest that you don't care too much about the mineral water provided by the hotel, after all, it's only a few dollars.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Sheraton Fuzhou Hotel and sharing your stay experience with us. We are glad that you are satisfied with the service quality and hardware facilities of the hotel. Your satisfaction is the greatest gain of our work. Your valuable opinions and suggestions will be fed back to the relevant departments for improvement. We will sincerely welcome you to come again with a new look and warm attitude!
Guest User
Deluxe Double Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 9, 2024
I came to Fuzhou for tourism and looked at many hotels before choosing Sheraton. From check-in to check-out, it lived up to my expectations. Winnie was professional in check-in and gave me hand-drawn maps and travel books. I was very happy. When I checked out, I met Xiao Wang and Xiao Chen again. They were very polite and provided perfect service. I was very satisfied with my stay.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您在百忙之中分享您的入住體驗。十分高興您對福州中庚喜來登酒店的喜愛與高度認可,酒店團隊始終竭盡全力地提供完善待客之道,真誠期望在您出行的每時每刻,都能享受到福州中庚喜來登酒店“每一餐、每一宿、每一步”的悉心照顧,我一定將您的讚譽轉告給相關部門的同事及酒店管理團隊。與此同時,我們將繼續為您提供高效服務、潔凈空間和舒適客房,讓您享受更為優質的入住體驗。再次感謝您的點評與分享,祝您生活愉快!
Guest User
River-view Double Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 9, 2024
I came early in the morning. Miss Winnie at the front desk helped me arrange the room to be cleaned first. She also helped me greet and arrange the swimming pool first. The service was very considerate. I give a five-point praise to the hotel service👍🏻👍🏻👍🏻
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇下榻福州中庚喜來登酒店並與我們分享您的入住體驗。很高興得知您對酒店的房間設施、服務感到滿意,並在此度過了一段美好的時光。賓客的每一次出行都很重要,我們會一如既往地保持卓悦的服務和出品,期待您的下一次光臨,祝您生活愉快!
Miemie_xiaoen
Deluxe Room (2 beds)
Stayed in Oct 2024
Family
9 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The price did not increase during the National Day holiday, the price-performance ratio is very high, the surrounding environment is beautiful, the facilities are complete, the service attitude is enthusiastic, and Miss Wang at the front desk also upgraded the river view room. Overall, I am satisfied
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇下榻福州中庚喜來登酒店並與我們分享您的入住體驗。很高興得知您對酒店的房間設施、服務及環境感到滿意,並在此度過了一段美好的時光。賓客的每一次出行都很重要,我們會一如既往地保持卓悦的服務和出品,期待您的下一次光臨,祝您生活愉快!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Solo travelers
4 review
3.7/5
Posted on Oct 6, 2024
Although we were arranged to stay in a room with river view, it was fully booked during the holidays and the accommodation experience was poor. Whether it was the slow check-in or the indifference at the final check-out, as a big brand under Marriott, the attitude of booking through Ctrip platform and official booking was quite different. I have many happy memories of the city of Fuzhou, but the experience of this hotel was just average.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您的選擇入住並很高興得到您的反饋。對於入住過程中給您造成的不便,我們深表歉意。針對您提出的問題,我們已經傳達至相關部門負責監督改進,並會對部門員工進行培訓以提供更加熱情優質的服務。再次感謝您的點評,我們會把服務做得更加貼心和細緻。福州中庚喜來登酒店全體員工祝您身體健康,工作順利,期待與您再次相會!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The hotel has an elegant environment, large, clean and tidy rooms, rich and unique breakfast, especially Ryan Zhao at the front desk who provided warm and thoughtful service. It was a great stay and I will continue to choose this hotel next time I come to Fuzhou.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您對福州中庚喜來登酒店的認可。酒店自助早餐品類豐富,有各式沙拉、冷切精選、特色蒸點等,給每位賓客不同的選擇。酒店賦予每位賓客細心周到的服務,便利的地理位置及優美的環境,確保您每一次出行無憂。再次感謝您的分享,並期待在不久的將來再次與您相約閩江河畔,同時也祝您工作順利,生活愉快!
cqrcyp
Deluxe Double Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Comrade Wang, who checked in, had a very good service attitude. The room was specially arranged with a view of the Minjiang River, which made people feel very friendly and warm. Welcome fruits were specially arranged. Xiao Xu and Xiao Yu were also very good when checking out. They asked about the check-in experience and the overall feeling was very good! I will come again next time👍👍👍
Original TextTranslated by Google
Response from Property: 尊敬的賓客,通過您的反饋很高興得知您在這裏度過了美好的時光。很開心您對酒店的肯定。酒店396 間舒適的客房與套房均配有奢華的喜來登甜夢之床、鋪有豪華床單、豪華羽絨被和低過敏性枕頭以及定製床墊。精心設計的辦公桌以及高速互聯網接入,讓您在安享舒適的同時隨時與外界溝通,滿足您的一切所需。感謝您的鼓勵,我們會把服務做得更加貼心和細緻。期待與您再次相會,福州中庚喜來登酒店全體員工祝您身體健康,工作順利。
Cc
Deluxe Double Room
Stayed in Sep 2024
Travel with friends
6 review
2.2/5
Posted on Sep 22, 2024
This is the worst Sheraton I have ever stayed at
It's very unpleasant. When I wanted to take a bath, the bathtub broke down and the water couldn't be drained. The faucet couldn't change the water discharge mode. I came to repair it after 1 o'clock because of official work. I could barely take a bath. When I drained the water after washing, the water wouldn't drain out of the bathroom and it was flooded. , exaggerated enough
The charging socket in the room didn't work. I told the counter that I got a dead power bank and charged it until 12% was left in the morning. The shower head handle in the bathroom was broken.
There is no window in the room that can be opened. When I asked, I was told that none of the rooms had windows that could be opened.
, the air was so bad that it exploded, and the carpet was so dirty that I didn’t dare to step on it.
The air was so bad that my nose was stuffed up all night and I couldn't sleep at all.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您花費寶貴的時間分享您的入住體驗和建議。對於您提及的浴室問題,我們在接到您的反饋後,已經安排工程人員進行緊急維修並得到解決,同時我們今後將加強設備的日常維護和檢查,確保類似問題不再發生。關於地毯我們會立即跟進和檢討,加強對客房衞生的檢查力度,給您帶來不愉快的體驗我們十分抱歉。酒店致力於提供高品質完善的產品和服務,為了您及其他賓客的人身財產安全,酒店客房窗户加裝了限位器,一般處於鎖定狀態,如需通風可致電賓客服務中心協助,您的安全是我們首要責任。我們珍惜每一位客人的到訪,您的滿意是我們不懈追求的目標,誠摯期待您的下次光臨,祝您生活愉快!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Solo travelers
67 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The environment is very good. You can see the river view. It's very good. Xiao Xu at the front desk is very enthusiastic. The breakfast is rich. It's not far from Sanfang Qixiang. It's very convenient. The air conditioning is not cool enough. The overall facilities are good. I will come again next time
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇下榻福州中庚喜來登酒店並與我們分享您的入住體驗。很高興得知您對酒店的房間設施、環境及自助早餐感到滿意,並在此度過了一段美好的時光。賓客的每一次出行都很重要,我們會一如既往地保持卓悦的服務和出品,期待您的下一次光臨,祝您生活愉快!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Booked for others
4 review
5.0/5
Outstanding
Posted on Sep 17, 2024
Booked this for a friend. Thanks to Winnie for her enthusiastic help. The problems encountered were solved very well. I was very satisfied with the room arrangement. It is a good hotel in Fuzhou. I will choose this hotel next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇入住福州中庚喜來登酒店並與我們分享您的入住體驗,感謝您對酒店的滿意及認可。喜來登的核心價值觀是親切熱情、自信大方、深耕本地,我們通過酒店的服務和設施來體現品牌的特質,用細心和嚴謹帶給旅客舒適的體驗感,如果您將來再來福州,希望我們能再次接待您的光臨。祝您萬事順意!
RevW
Deluxe Double Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The environment near the convention center is really good and quiet.
There is a river view outside the room, which is still very beautiful in the morning and evening.
Xiao Wu and Xiao Zhao, who were the receptionists at the hotel, were very enthusiastic and provided a lot of help, so much so that they remembered their names.
I will come here again next time I come to Fuzhou
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇入住福州中庚喜來登酒店並與我們分享您的入住體驗,謝謝您對中庚喜來登的認可。酒店旨在瞭解每位賓客最本真的需求,通過酒店服務和設施來體現這個品牌的特質,用細心嚴謹帶給旅客安靜舒適的獨特體驗感。歡迎您下次再次回到福州中庚喜來登酒店,希望我們能夠給您締造更美好的入住體驗,祝您萬事順意!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The stay was very satisfactory. Jason at the front desk was enthusiastic and actively introduced the business hours of various places in the hotel. The hotel lobby is very grand, the breakfast restaurant has a very good dining environment, the guest rooms are clean and tidy, and the upgraded river view room has a great view. It is worth recommending!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您對酒店的整體滿意。酒店毗鄰閩江,自然風光優美,空氣清新富氧,自助早餐品類豐富,有各式沙拉、冷切精選、特色蒸點等,給每位賓客不同的選擇。能為您提供超出預期的服務是我們榮幸,希望福州中庚喜來登酒店能一直得到您的支持與厚愛,我們也誠摯期待您的再次光臨!