Crowne Plaza Fuzhou South

Crowne Plaza Fuzhou South Reviews

Crowne Plaza Fuzhou South

No.167 Minjiang Avenue, Fuzhou, ChinaView Hotel Details
Crowne Plaza Fuzhou South
Crowne Plaza Fuzhou SouthCrowne Plaza Fuzhou SouthCrowne Plaza Fuzhou South
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Crowne Plaza Fuzhou South Guest Reviews

4.6/5
Very Good
1335 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1335)
Positive reviews(1297)
Reviews with photos/video(197)
Classy environment(170)
Friendly front desk staff(122)
Delicious breakfast(86)
Quiet & comfortable(59)
Fantastic river view(24)
Perfect for business trips(22)
Great swimming pool(21)
Stayed multiple times(18)
Negative reviews(38)
SimonCalgary
Deluxe Twin Room With Street View
Stayed in Aug 2023
Family
20 review
3.2/5
Posted on Oct 20, 2023
nice facility and enviroment, but poor service, specially the unfriendly front desk
Response from Property: Thank you so much for your review of our hotel. We value your feedback and will make timely improvements and adjustments to provide better service and a more comfortable stay for all our guests. We sincerely look forward to welcoming you again. Waley We, General Manager.
Hunter Ryan
Superior Double Room
Stayed in Mar 2023
Couples
4 review
4.2/5
Very Good
Posted on Mar 20, 2023
We had a great one night stay the the Crowne Plaza Hotel in Fuzhou Riverside. We were only there for a short trip but we enjoyed all the hotel’s amenities and special thanks to the staff who worked at the breakfast buffet who gave us any and all help we needed.
Response from Property: Dear guest, thank you for your good comments on our hotel. Catering to guests' request and offering good service to guests is our commitment. Looking forward to your next patronage. Jacky Zhuang, General Manager.
ZUFENG
Deluxe Twin Room With Street View
Stayed in Dec 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 13, 2022
very good The waiter is very enthusiastic thank you
Response from Property: Dear guest, thank you for your good comments on our hotel. Catering to guests' request and offering good service to guests is our commitment. Looking forward to your next patronage. Michael Wang, General Manager.
Anonymous User
Superior Double Room
Stayed in May 2024
Business travelers
5 review
4.0/5
Very Good
Posted on May 9, 2024
I always choose this hotel for business trips. The environment is beautiful, the rooms are clean and comfortable, the transportation is convenient, and the hotel breakfast is particularly rich.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise for the hotel's room hygiene and breakfast. We sincerely look forward to your visit again. General Manager: Wei Feng.
Guest User
Superior Double Room
Stayed in Apr 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Apr 18, 2024
The room is very good and very quiet at night. I have been to Fuzhou many times. The hotel is convenient to many check-in spots. I still think Fudao is better. It is very comfortable to take a trip. This time, time is tight. Next time, I will go to Fuyao University of Science and Technology.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise for the hotel rooms and location. We look forward to your next visit. General Manager: Wei Feng
Bunonglaodai
Deluxe Twin Room With Street View
Stayed in Apr 2024
Friends
17 review
1.2/5
Posted on Apr 17, 2024
I have been using Ctrip for 20 years, and this is the first time I give a bad review. I traveled with friends and stayed here for the 7th day. This should be the worst stay in this trip. 1. There are roads and bridges under construction near the hotel, which are dusty and noisy during the day; 2. We booked 5 rooms and placed the order at 9 am the day before check-in. We checked in at 2 pm on the day of check-in. As a result, we were arranged on three floors. We communicated with the front desk lady to arrange for a centralized arrangement, but she told us that all rooms were full and could not be adjusted; 3. The hotel's wireless network is complicated. You need to fill in your pinyin surname (not your full name) and the room number. When you check in, the front desk made a mistake in the room. We asked for a change and they said we could change it ourselves. Maybe because we are older, none of the five rooms we checked in could be fixed by ourselves; 4. The hotel is not very friendly to the elderly. The food name labels next to the breakfast plates are too small to be seen clearly. These elderly people can only ask the waiter every time; 5. The shower room is not sealed, leaving a large gap. After taking a shower, the water overflows, making the bathroom full of water. It is impossible to step in and people almost slip. There are several Crowne Plaza hotels under InterContinental in my hometown. I have always had a good impression of them and have stayed there many times or arranged for friends to stay there. I really don’t know what happened to this hotel 😳 (Picture 2 shows the water stains left after wiping with two bath towels)
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your comments and feedback. We apologize for your unpleasant stay experience! Regarding the floor arrangement issue you mentioned, we immediately understood the situation. Due to the requirements of smoking and non-smoking rooms, we were unable to arrange you on the same floor. In addition, during the peak of check-out, some rooms were not cleaned in time. Regarding the setting of the hotel's wireless network, we welcome you to call the hotel's guest service manager, and we will do our best to help you solve the problem. Regarding the issue of the food name label font size, we will also listen to your opinions carefully and actively make improvements and adjustments. As for the issue of the sealing of the shower room mentioned, we will also immediately arrange relevant personnel to investigate and repair it. Thank you again for your feedback. I hope you can come again to feel our improvement and bring you a better stay experience. I sincerely look forward to your visit again. General Manager: Wei Feng.
Guest User
Deluxe River-view Twin Room
Stayed in Mar 2024
Business travelers
6 review
4.7/5
Amazing
Posted on Apr 7, 2024
The service is very considerate, the room and bed are a little small, the facilities are a little old, and the breakfast is very Fuzhou.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise for the hotel's breakfast and service. We look forward to your next visit. General Manager: Wei Feng.
Kelemaixuanfeng
Deluxe River-view Queen Room
Stayed in Mar 2024
Friends
21 review
5.0/5
Outstanding
Posted on Apr 2, 2024
I have stayed here many times. It is very good. The river view is first-class and there are plenty of parking spaces. It is not far from the subway station. It is very convenient in general. The hotel facilities are also very good. I slept very comfortably. I will consider staying here next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your continued support and praise for the hotel. The hotel is about 500 meters away from the "Jinxiang" Station of Metro Line 2, and transportation is very convenient. Welcome to visit us next time. General Manager: Wei Feng.
Dididadadezhuandong
Superior Double Room
Stayed in Mar 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Paid upgrade to executive river view room, this money is worth it! The front desk lady Poppy recommended it well, the river view is great, the room is very comfortable, and the executive room also comes with a mini bar! Really good! All service staff are enthusiastic, professional and thoughtful, and can respond to and meet the various needs of guests in a timely manner.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise for the hotel rooms and services. We look forward to your next visit. General Manager: Wei Feng
Yuanshandemao
River-view Studio Suite
Stayed in Mar 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Apr 29, 2024
I stayed in the same open-plan suite twice. The facilities and various aspects gave me a good experience, and the scenery was also good. The overall service was also great. I will come again next time. The only thing I felt a little bad was that the bathtub was really slow to fill up...
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise for the hotel's services and facilities. We look forward to your next visit. General Manager: Wei Feng
liya3581
Superior Double Room
Stayed in Mar 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Mar 6, 2024
This is my second stay. It is next to the waterside villa area. The hotel environment is very good and the front desk lady is very nice. If there is anything I am not satisfied with, it is that the gym is underground and too small.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise for the hotel environment and service. We look forward to your next visit. General Manager: Wei Feng
Guest User
Executive Deluxe Room - River-View (Double bed)
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 22, 2024
The hotel is in a very good location, with an unbeatable view of the Minjiang River, and is not far from popular tourist attractions such as Sanfang Qixiang and Yantai Mountain. The room is clean and tidy, the breakfast is varied, and the staff is of high quality and proactive.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise for the hotel's location and rooms. The hotel is located in Cangshan District in the south of Fuzhou City, with a wide river view and surrounded by lush green trees. You are welcome to visit us often. General Manager: Wei Feng.
Guest User
Executive Deluxe Room - River-View (Double bed)
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Facilities: The room is new, the bed is comfortable, and the river view room has a beautiful view. The only problem is that the room is a bit small. The sink and toilet in the deluxe room are not big, and there is no partition between the toilet and the sink. If one person goes to the toilet, the other person cannot use the water to wash clothes. Sanitation: The sanitation conditions are good. Service: The service is OK. The front desk is not very enthusiastic. There are not many executive meals in the evening, but the taste is OK. The time is a bit short.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise for the hotel's scenery and guest rooms. The hotel was renovated in 2020 and renovated using the latest "Crown Plaza" brand standards with a modern and elegant style. The room you stayed in is an executive deluxe river view king room with a space of 42 square meters. You are also welcome to experience the hotel's different room types. General Manager: Wei Feng.
Guest User
Deluxe Twin Room With Street View
Stayed in Feb 2024
Friends
10 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Minjiang Park is downstairs; it takes about 40 minutes to get to Sanfang Qixiang and Yantai Mountain by subway, and the transportation is OK; the hotel is a bit old; compared with Crowne Plaza and Marriott in Xiamen, the room is quite small, with just two 1.2-meter beds; but the breakfast is good, with many local specialties (eg: peanut soup); the late check-out is very good and much more convenient.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your satisfactory comments on the hotel transportation and breakfast. The hotel breakfast can be enjoyed at the all-day dining restaurant on the first floor, which serves a wide variety of delicious global breakfasts and local Fuzhou breakfasts, and is always fresh. Welcome to visit us next time. General Manager: Wei Feng.
Lundunyushangzhijiage
Deluxe Twin Room With Street View
Stayed in Feb 2024
Business travelers
8 review
1.0/5
Posted on Feb 19, 2024
Is this a five-star hotel? First of all, there is no revolving door that is standard in five-star hotels. The space in the room is cramped, and the bathroom is even worse! But there is no way, I have to stay in the hotel I chose even if I have to kneel down! In addition, I left an ointment on the bed in the hotel. I called the front desk and asked if it was left there. After two seconds of hesitation, the front desk said, "Please wait a moment. I will help you check it." And replied that the housekeeping department has finished cleaning and didn't find it. As soon as I heard it, I knew that this was a performance of fooling consumers. I took a taxi back to the hotel and found the ointment. The front desk clerk who answered the phone should be named Wang, if I remember correctly. It was the early shift that day, around 10 o'clock. This service attitude does not meet the five-star standard. But your charges are in line with the five-star standard! The hardware and software of this hotel are worlds apart from the Crown across the river, although they are both owned by the same owner. In the end, you may not be as good as the Crown across the river in hardware, but there is still room for improvement in software! Come on 👏
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your comments and feedback on the hotel. We attach great importance to your unpleasant stay experience in the hotel and deeply apologize. Regarding the problem of leftovers you mentioned, we have learned about the situation. The front desk colleagues checked the room inspection records and did not show any leftovers. In this regard, we will strengthen the supervision and training of room cleaning staff. We look forward to your visit again and feel our improvement and upgrade. General Manager: Wei Feng.