Ripple Hotel (Fuzhou Changle International Airport) Guest Reviews
4.5/5
Good
1061 review
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Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All Reviews(1061)
Positive reviews(1010)
Reviews with photos/video(160)
Offers pick-up/drop-offs(311)
Large rooms(140)
Friendly front desk staff(88)
Close to airport(84)
Classy environment(80)
Easy to get around(79)
Average sound insulation(51)
Perfect for business trips(24)
Negative reviews(51)
WEITING
Superior Room (2 beds)
Stayed in Feb 2024
Family
16 review
4.0/5
Very Good
Posted on Feb 17, 2024
Good service, we hv asked additional 3 pillow and 1 additional towel , the hotel staff delivered to our room very fast.
Luk Annie
Superior Double Room
Stayed in Jun 2023
Business travelers
9 review
3.2/5
Posted on Jun 10, 2023
Dirty carpet.
Free shuttle transport to airport
Dr T1
Superior Double Room
Stayed in Sep 2022
Couples
25 review
4.7/5
Amazing
Posted on Sep 24, 2022
This was a nice small, friendly hotel. We had to check out before breakfast to get our flight so I can't comment on breakfast. The hotel arranged a free transfer to the airport for us. The helped us order food direct to the room the night before. They also helped us download the Beijing health app before our flights. If you are flying from Fuzhou this is a great layover hotel.
Guest User
Superior Double Room
Stayed in May 2022
Other
2 review
4.0/5
Very Good
Posted on Jun 3, 2022
good good
Guest User
Superior Double Room
Stayed in Aug 2022
Friends
1 review
5.0/5
Outstanding
Posted on Aug 9, 2022
The hotel is in a good location and convenient to take a taxi. The airport is only a few minutes away from the hotel. The room was clean and overall comfortable. The front desk service is very good, very active, very enthusiastic and very cost-effective. The room is only a little over 100, so it's a good deal and it's very close to the beach, so you can walk there if you have nothing to do
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for staying at Home Inn Ruibaiyun and sharing your stay experience! The hotel has breakfast, wireless wifi, video room, 2-meter double bed room, and customized rooms for you. We are happy to provide you with the most detailed service and sincerely look forward to your visit again, thank you! The hotel is located at No. 666-66 Zhanghu Road, Zhanggang Street, Changle District. The hotel is about 10 minutes away from the airport. The hotel provides free shuttle service at regular intervals.
Guest User
Superior Double Room
Stayed in Jul 2022
Business travelers
1 review
1.2/5
Posted on Jul 26, 2022
Conclusion: This is the most outrageous hotel I've ever stayed in.
Entering the room and colliding with cockroaches, asking to change the room means it is full, and asking to change the sheets and quilt cover also needs to wait, and finally the manager can't say that you can refund your own money and live in another home (it is 12 o'clock at this time, get up at 6 o'clock the next day) plane) and said that he has been operating a hotel for more than ten years, and he is not afraid of bad reviews. He basically maintains an attitude of refraining from talking about the cockroach issue. I will not make an evaluation.
Background: Due to work reasons, I travel for about 200 days a year. Because I need to take a flight early the next day and work late the day before, I booked this Home Inn on the platform. There are not many choices around the airport, and I am also in my heart. No special expectations, but the truth is always more magical.
Consumers spend money to stay in hotels and don't ask for anything else, just want to be clean and hygienic, and this is the result. A cockroach crawled over your head at one o'clock in the middle of the night, it's really scary!
The manager first emphasized the medicine that was just taken, and said that the original price of the room was more than 300, and then emphasized that he could send you away in the middle of the night, and said that the surrounding hotel environment was not as good as yours. From the beginning to the end, there is no attitude to solve the problem, and they are all avoiding it. Service awareness really needs to be improved.
Original TextTranslated by Google
Response from Property: Dear guest, I am sorry to bring you an unpleasant experience during your stay in our hotel. Mr. Zhou was the one who directly contacted you about this issue. There are indeed many mosquitoes in the coastal areas. , so there will be fainted cockroaches running out! Let's not speak against our conscience. When I entered the room to deal with this problem for you, you asked to change the room, and I replied that our hotel is full! Then I said that if you are not satisfied with the occupancy of our hotel, you can consider changing a hotel. Our hotel is full every day, and there is really no way to change the room for you! I also said that I can ask the driver to take you to other hotels. You answered me that other hotels are too expensive. I have already issued the invoice for you. I said that the invoice is okay. You are not satisfied with our hotel. I will give it to you. Reluctantly, I have to ask the aunt in the guest room to come over to change the sheets and quilts, and I will reply to you, ok! I'm calling housekeeping now and I say you need to wait a bit. You keep losing your temper and keep talking about it! I think, if you say that your family has been a four-star hotel for decades, you can understand the difficulty of our hotel staff! The hotel can't vacate a room that day, the only solution I can give you is to help you transfer to another hotel. In the end, the housekeeping will go to your room to help you change the sheets and duvet covers, but you also said that you don't need it. We are deeply sorry for the trouble caused to you. We have dealt with your feedback in a timely manner. I hope you can give us a chance to apologize and look forward to your visit again!
Guest User
Featured Business Room (Double bed)
Stayed in May 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on May 13, 2022
For the first time in Fujian on a business trip all the year round, I occasionally found this newly opened hotel. I didn't expect it, but I just took the next day's flight. I didn't expect the unexpected price of less than 200 (the boss said that the opening event was discounted). Not only did 2 have airport pick-up service, but also The most important thing about having breakfast is that the room is big and high, and the bed is also a 2-meter bed. It's a surprise and an accident
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for staying at Home Inn Ruibaiyun and sharing your stay experience! The hotel has breakfast, wireless wifi, video room, 2-meter double bed room, and customized rooms for you. We are happy to provide you with the most detailed service and sincerely look forward to your visit again, thank you! The hotel is located at No. 666-66 Zhanghu Road, Zhanggang Street, Changle District. The hotel is about 10 minutes away from the airport. The hotel provides free shuttle service at regular intervals.