Building B, Shanya Building, No. 216, Shangsan Road, Cangshan District, Fuzhou, Fujian, ChinaView Hotel Details
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Home2 Suites by Hilton Fouzhou Cangshan Guest Reviews
4.8/5
Excellent
3269 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3269)
Positive reviews(3235)
Reviews with photos/video(573)
Classy environment(372)
Delicious breakfast(279)
Friendly front desk staff(220)
Tasty coffee(98)
Well designed(73)
Well decorated(47)
Perfect for kids(24)
Awesome gym(23)
Negative reviews(34)
Guest User
Cozy Queen Room
Stayed in Aug 2024
Solo travelers
1 review
2.5/5
Posted on Aug 28, 2024
First of all, the lady at the front desk is cold. Each time If I asked her a question, she reacted uninterested!
Second, when I entered the room for the first time, there was a strong smell of smoking. So they are not intended in cleaning quality checking.
Third, breakfast is bad, few choices, quality of food is terrible. No coffee.
Location is far away from everything!
I won’t recommend you to come, because you will be disappointed!
Response from Property: Dear guests: Thank you for your comments, this stay at Homewood by Hilton did not satisfy you, we are very self-reproachful, we attach great importance to the problems you raised, and will reflect on the deficiencies and correct them, and strengthen the training of employees. The problem of room smoke smell we clean the room every day will be ventilated to remove the smell for sale, because we did not receive your feedback during your stay on the problem of smoke smell, so I don't know that you are more sensitive to the smell of the room, our hotel is prepared for the guests to use, or if there is a demand, you can also change the room to a new room. The hotel will strengthen the supervision of breakfast, we have a lot of types of breakfast, if you have individual dish needs, you can communicate with the restaurant service staff in time. Regarding the coffee machine, it is true that the coffee machine is out of order during the peak period of the day, but it has been repaired on the same day to complete normal use, and there is also a small coffee machine in the hotel room, which can also deliver coffee capsules for you to use if you need it. As for the location of the hotel, our location is actually very convenient from most of the scenic spots in Fuzhou, especially Yantai Mountain Internet Red Street, Shangxiahang, and Student Street Food Street are all within 2 kilometers, and it is very convenient to take a taxi within 10 minutes. If you have any needs during your stay, you can contact the front desk directly 24 hours a day to serve you, I hope you can see a better side of us next time you have the opportunity to come back!! Thank you very much for your oversight, and Homewood by Hilton looks forward to welcoming you again.
Vidal
Cozy Queen Room
Stayed in Dec 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Dec 5, 2023
Good 👍👍👍👍
JamesChenJin
Guestroom (Double bed)
Stayed in Feb 2024
Family
105 review
5.0/5
Outstanding
Posted on Feb 12, 2024
hotel is good:reasonable price,good facilities,good services
Response from Property: Dear guests: Hello! Thank you for coming, but also sincerely thank you for your love and recognition of us, you remember the good time here let us feel very moved, so that guests enjoy a good stay experience is our unshirkable responsibility, we are deeply honored to get your praise, at the same time we are more motivated to continue to move forward, I hope to have more opportunities to serve you!
Dotsu
Cozy Queen Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 6, 2023
Nice hotel good location, good price as well. Cozy and quiet at night.
Response from Property: Thank you very much for choosing our hotel and leaving a good review. We are honored to be able to bring comfort and good memories to your stay, all the staff of the hotel can only treat every guest with more professional and attentive service, in order to repay you so praise and affirmation, the development of the hotel is inseparable from your long-term support and love, and sincerely look forward to your visit again! I wish you and your family all the best and every day happy!
Cheung S C
Cozy Queen Room
Stayed in Sep 2023
Business travelers
30 review
4.0/5
Very Good
Posted on Sep 24, 2023
Pretty modern setup. Room price is also good too.
Response from Property: Woo woo ~ see that you did not give a full score, Hui Ting is so sad in her heart~ But thank you very much for your liking for us, we will continue to work hard to do a better service, to provide you with perfect service is the common goal of all our hotel partners, Hilton Fuzhou Cangshan looks forward to meeting you again and sending you a more pleasant and beautiful stay.
Guest User
Guestroom (2 beds)
Stayed in Dec 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 2, 2023
Very nice place, clean and tidy, good service, stuff is super friendly and polite. We had a great time, thank you!
Anonymous User
Guestroom (2 beds)
Stayed in Mar 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 6, 2024
Very good hotel
Response from Property: Dear guest: Hello! We are very happy that our hotel colleagues have left a deep impression on you, and we sincerely appreciate your love and recognition of us. You have remembered the wonderful time here, which has moved us deeply. We also hope that the beautiful Rongcheng Fuzhou and the enthusiastic Hilton Huiting Hotel staff can leave you with a beautiful memory. Looking forward to your next visit and wishing you all the best.
Guest User
Cozy Queen Room
Stayed in May 2022
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 23, 2022
I had bit of trouble the first night checking in because I don’t read or speak Chinese that well, and he was so patient and understanding. He also helped me figure out everything regarding COVID testing and health kits in Fuzhou. TLDR; the hotel’s vibes are amazing. the environment/interior design is beautiful. But the best part was the homey feeling with the staff. If any of you decide to stay at this hotel, say hi to Anthony at the front desk for me! He truly was an amazing addition to my trip.
Guest User
Guestroom (2 beds)
Stayed in Oct 2022
Other
1 review
5.0/5
Outstanding
Posted on Oct 4, 2022
here is Johnny
Alice-818
Guestroom (2 beds)
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The room is clean and tidy, the service is warm and patient, the breakfast is delicious, and you can exercise, wash and dry clothes 24 hours a day. This is the best experience in Fuzhou. I will come again next time~
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Guest User
Guestroom (2 beds)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Just came back from Hilton Garden Inn Fuzhou, I highly recommend it! The room is clean and tidy, the bed is soft and comfortable, and I had a good night's sleep. There are many types of breakfast and the taste is great. The service staff is friendly and thoughtful. There are many attractions around and it is convenient to travel. Next time I come to Fuzhou, I will stay here again!
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Response from Property: Dear guest, I am really excited to see your simple yet profound praise, and you recognize our service so much~ Our hotel strives to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Hilton Garden Inn is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style, warm and considerate service. The encouragement of guests is the greatest support and encouragement for the hotel. We will serve every family attentively and look forward to meeting you next time.
newlanda
Guestroom (Double bed)
Stayed in Aug 2024
Travel with friends
25 review
4.7/5
Amazing
Posted on Aug 21, 2024
Overall evaluation, it is worth staying, many details feel good.
The hotel is very new and well-equipped. It feels bright and cheerful when entering the lobby, and there is enough space to rest. The room is large enough and has a lot of storage space. In addition to desks and chairs, there are also corner sofas, so guests can stay in places that are no longer limited to beds. There is a small microwave, which is very convenient if you need to heat takeout or milk for children. There is a small capsule coffee machine, and the TV can be projected. It is like an apartment, with simple tableware. In addition to the hangers at the door, the nails on the wall for hanging clothes are also highlights. The electric curtains are closed tightly and will not leak light. The smart toilet can really wash your butt, and the shower water flow is also stable. This time it is on the 20th floor, which is more convenient. The restaurant, gym and laundry room are all on the same floor, so there is no need to squeeze the elevator.
The location is in Cangshan District, and there are convenient convenience stores and restaurants nearby. It is a bit far from the subway station, and basically everyone takes a taxi to get in and out. The area of Fuzhou city is not large. The closer one is Yantaishan Commercial Street, which is two or three kilometers away by taxi.
In terms of opinions and suggestions, the pillow is too soft. My neck, which has been damaged by mobile phones and computers, is suitable for memory foam pillows or latex pillows. The elevator is a bit slow during the busy breakfast. The room can actually put some Fuzhou local jasmine tea, which is more attractive than ordinary tea bags. The coffee machine in the lobby has been under maintenance during the few days of stay...
Original TextTranslated by Google
6/7
Response from Property: Dear guests, thank you for your affirmation. In order to provide you with a more meticulous and thoughtful service experience, you who pursue excellence will feel as comfortable and convenient as at home even when traveling. I am very happy to hear your feedback. Our mattress is a Serta mattress imported from the United States. Every inch of the area can evenly share the pressure of the human body after falling asleep, just like an elastic protection device that steadily supports you to enjoy the sweet dream feeling of sleeping in the clouds. Regarding the coffee machine you mentioned, I am really sorry. The parts of the coffee machine are damaged and are still under repair and upgrading. I deeply apologize for the inconvenience caused to you. Satisfaction has only a starting point but no end. We will use our sincerity, honesty, care and love, and look forward to your next visit. I wish you a good mood every day!
Daisy127
Cozy Queen Room
Stayed in Aug 2024
Family
6 review
4.5/5
Great
Posted on Aug 22, 2024
The second time I stayed there, it was a little worse than the first time. The coffee machine was broken and I called the front desk and they said they didn't provide body lotion. The dryer staff told me that they would dry it, but when I went to the dryer, my clothes were still wet and I didn't know what they were doing. I left them in the basket.
Original TextTranslated by Google
Response from Property: Dear guest, hello: Thank you very much for staying again. This stay did not satisfy you. Huiting feels very guilty. We attach great importance to the questions you raised. The hotel coffee machine is under maintenance and upgrade recently, so as to bring better DIY coffee freedom to guests in the future. Body lotion is equipped in each room. If you run out of it, you can ask the front desk to deliver it to you. Regarding the laundry and drying you mentioned, the brand provides 24-hour self-service laundry. In order to prevent the peak period of guest laundry congestion, the hotel will set up a note to facilitate the floor sister to take you to wash and dry. The situation you encountered may also be that other guests took it out by themselves, because the hotel really cannot arrange staff to be stationed in the laundry room 24 hours a day. Please understand that we are deeply sorry for the inconvenience caused to you. Satisfaction has only a starting point, but no end. We will use our sincerity, sincerity, care and love, and look forward to your next visit. I wish you a good mood every day!
Guest User
Guestroom (2 beds)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The room is very comfortable, the service is also very good, especially the breakfast is very rich, there is also a gym, the stay is very comfortable, the location is also good, and it is very convenient to travel! It is close to scenic spots such as Sanfang Qixiang and Gushan.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Hilton Garden Inn. Everything we do is to bring a different experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time~
Tianmaxingkong111
Guestroom (2 beds)
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 31, 2024
Very satisfied. There is a parking space at the door of the hotel. The front desk staff is very enthusiastic. The breakfast in the standard room was not enough, so they added a free breakfast. I give them a thumbs up. The room was also clean and tidy.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Hilton Garden Inn. Everything we do is to bring a different experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time~~~