Hotels near Legon Botanical Gardens Playground, Ga East

It was great experience 🥰

I arrived and wasn’t too impressed because what you see and read online were completely different. For starters, it is not near the airport, it’s a good 30-45mins on a good day, with traffic you’re looking at anything above hour and a half. The road is terrible and dusty. The hotel is in the middle of nowhere, you’re not going to walk to the nearest shopping mall/store as it’s over an hour away, believe me I tried it. The staff are jovial and polite but not helpful. Will promise to fix stuff but won’t get to do it, not because they’re busy. Got woken up one night by room service ordered by a different room, was not impressed, doesn’t take a minute to check what room made the order. The website promises free WiFi but you’ll have to sit in reception to get it, which is so slow will only send emails, forget Netflix or video calls. Water and electricity are unreliable, could cut out without warning, did for me in the middle of having a shower, not good. Room is spacious enough but not much of a view from the balcony, there’s a wall about 2 metres from your balcony for you to admire. I know it’s not the Hilton but even for a cheap hotel this is dismal, wouldn’t recommend.

I stayed here for my first week from the 25th March 2022. I was very happy with the service and the area. Somethings from my room were not complete, for example having my own sofa which was of inconvenience when my guests arrived but my host made sure I was comfortable and promised to look after me the next time. I was happy to come back after my trip from Kumasi. However everything went down hill. Room was disorganised, broken curtains, bed made was incomplete, low/no wifi. Ceiling mould and damp. Made a compliant in which the maintenance team attended and informed me they were trying to gain access in the afternoon but no one was in. Bear in mind I had not received any phone calls or messages about this. Furthermore, I explained the room is no fit condition to be receiving guests and should be fixed first, this was not a matter of completing it in the afternoon that I checked in! Rubbish! One of the workers agreed and also made it known to the maintenance team she had been complaining about this room for a while. They moved me to a temp room for the night. With weak/very limited wifi, some stained walls, broken shower, sticky toilet bin lid and the toilet making loud and long flushing noises. I moved in total four times. They also gave me a room with stained bed sheets and scaffolding in which workers would be walking across my balcony. With the help of my old host and a nice lady, I got a lovely apartment. The host, required payment but did not want to do an online bank transfer, did not have a card machine. So I paid via World Remit money in which money was taken out of my account but her transactions was not cleared. She wanted me to pay again, in which I told her I will not be paying twice, she will have to wait until the refund is cleared. I had to request for a refund (took 3 working days), was also being chased for full payment for the moulded room. House keeping forgot to lock my room. At this point I was fed up. I asked for some negotiation in having a late check out as my flight departed late at night and with everything I had dealt with before, this was by passed and not even considered. I was then charged the highest exchange rate which meant i was paying more (they say different agents use different exchange rates). This meant I was given the host/agent nearly £94 extra which is around about/over 800 GHC. For all the lack of customer service, sympathy and them always chasing me for payments like I was a criminal. I will not be coming back again! I honestly wish I left my experience at week one, rather than returning back to end my stay in Ghana. If you want a modern place , great location/pool side views, lots of tourists etc, stay there. I expected way more for up-keeping and maintenance. Highly disappointed with round two stay at Embassy Gardens.

The second stay, the price is more expensive, but the value for money, breakfast is great, the mustard is authentic Chinese taste, the waiter is very polite, well trained, the bed is also very good sleep, it is recommended

Wonderful friendly service. Amazing food, great mix of local and western options. It’s a real oasis in the city. My family and I would definitely stay again.

Good location, very kind of staff, Room clean

Clean