Hilton Garden Inn Gaborone

Hilton Garden Inn Gaborone Reviews

Hilton Garden Inn Gaborone

Plot 54366 Western Commercial Rd, Gaborone, BotswanaView Hotel Details
Hilton Garden Inn Gaborone
Hilton Garden Inn GaboroneHilton Garden Inn GaboroneHilton Garden Inn Gaborone
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Hilton Garden Inn Gaborone Guest Reviews

4.3/5
Very Good
60 review
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All Reviews(60)
Positive reviews(57)
Negative reviews(3)
Coleman
King Room
Stayed in May 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Jun 22, 2024
The customer service from the airport to hotel was outstanding. I really like the female driver from Hilton. Her demeanor was great her English was better and we got to hotel around 10:45 pm. The room and hospitality was great. I will come back in December
Jan1
Twin Room
Stayed in Jul 2022
Business travelers
22 review
5.0/5
Outstanding
Posted on Jul 8, 2022
Good location and good service and good food and good cleanliness
Guest User
King Room-Accessible
Stayed in May 2024
Family
34 review
5.0/5
Outstanding
Posted on May 7, 2024
The hotel is located in the core business district, with a superior geographical location. The front desk checked in quickly, and this time we also enjoyed the extended check-out service. We were satisfied
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Guest User
King Room
Stayed in Mar 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Mar 17, 2024
Very good hotel
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Evelyn W
Stayed in May 2024
Business travelers
5.0/5
Outstanding
Posted on May 30, 2024
The rooms were spacious and spotless, with great decor and crisp white bedsheets . The breakfast and lunch buffet was delicious, with a huge variety of options. The staff, chief Rubia, Mr. Sets, Pako, Faith, Imran,Jonathan, Ms. Lebo, Baoga, Stacy were attentive and went out of their way to ensure we had a comfortable stay and conference. Thank you Hilton Garden inn Gaborone
Response from Property: Dear Evelyn Thank you for staying with us and for taking a moment to share your experience. We are happy to hear that you enjoyed your stay and had a great conference experience. We applauded all team members you recognized and mentioned for the excellent service, they were all delighted. We look forward to welcoming you back to another great experience! Best Regards, Gotlhe Moloise Front Office Manager
Trip67612160510
Stayed in May 2024
Business travelers
5.0/5
Outstanding
Posted on May 30, 2024
We had a great Diaspora event that was hosted at the Hilton hotel Botswana and Chef Rubia went ahead to prepare Kenyan Authentic Cuisine for everyone. The only thing the Hotel could greatly improve on is lighting at the Pool area for outside events.
Response from Property: Dear Guest Thank you for taking a moment to share your experience. We are happy to hear that Chef Rubia went out of his way to prepare authentic cuisine! The feedback on highlighting is well noted, it will definitely help us as we continually work towards improving guest experience. We look forward to welcoming you back. Best Regards, Gotlhe Moloise Front Office Manager
aimbame79
Stayed in Mar 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 15, 2024
This comfortable Hilton could be anywhere in the US if I didn’t know it was in Botswana. Very on brand, clean, comfortable with friendly staff. Nice breakfast selection, comfortable beds. Stayed here twice and would again. Easy walk to Square Mart and other shops and restaurants.
Response from Property: Dear Aimbame Thank you for staying with us and for taking a moment to share your wonderful experience. We are happy you to hear that you had a great stay! This great feedback will encourage everyone to continue offering excellent service. We look forward to welcoming you back. Best Regards, Gotlhe Moloise Front Office Manager
Guest User
Stayed in Mar 2024
Business travelers
0 review
5.0/5
Outstanding
Posted on Mar 1, 2024
First visit to Botswana and the hotel staff made me feel at home. The food was absolutely phenomenal. The location great. Close to several nice eateries and shopping. Taxis easy to get. All in all, a wonderful place to stay. I will visit again!
Response from Property: Dear Harkins Thank you for staying with us and for taking a moment to share your experience. We are happy you had a wonderful stay! This great feedback will encourage the team to continue offering excellent service. We look forward to welcoming you back. Best Regards, Hilton Garden Inn Gaborone Team
Guest User
Stayed in Mar 2024
Couples
0 review
5.0/5
Outstanding
Posted on Mar 1, 2024
The best stay feels at home away from home. The rooms are clean, and the staff is friendly and welcoming. The breakfast is to your own taste, and we pick whatever we want to eat without anyone complaining about it.
Response from Property: Dear Maseba Thank you for staying with us and for taking a moment to share your experience. We are happy to hear that you had an excellent stay! This great feedback will encourage the team to continue offering excellent service! We look forward to welcoming you back! Best Regards, Hilton Garden Inn Gaborone Team
Guest User
Stayed in Mar 2024
Business travelers
0 review
4.0/5
Very Good
Posted on Mar 1, 2024
From airport entry experience to the hotel check-in and stay, it was obvious that the culture here in Botswana was one that offered extreme hospitality to visitors. My stay at Hilton Garden Inn, Gaborone was a testament to that as the staff provided world-class, super friendly care and support. The room, restaurant and business meeting halls were very clean with staff who are poised to help you all the way. A staff walked me to the entrance to describe directions, another wrote out on a paper, places I could tour etc. Dont miss to stay here when you visit
Response from Property: Dear Victor Thank you for staying with us and for taking the time to share your experience. We are happy to hear that the team was very friendly and offered exceptional service. This wonderful feedback will encourage the team to continue offering excellent service. We look forward to welcoming you back to another excellent stay with us! Best Regards, Hilton Garden Inn Gaborone Team
CMaonei
Stayed in Feb 2024
Business travelers
5.0/5
Outstanding
Posted on Feb 23, 2024
Always homely, great location, quiet environment, plenty parking, friendly stuff, a wide range of meals, functional internet services, great conferencing rooms, this is an ideal place to be, whether you are going on business or for leisure.
Response from Property: Dear C Maonei Thank you for staying with us and for taking the time to give us such great feedback! This wonderful feedback will encourage us to continue offering excellent service. We are happy you loved our hotel and we look forward to welcoming you back. Best Regards, Gotlhe Moloise Front Office Manager
Karan
Stayed in Feb 2024
Couples
5.0/5
Outstanding
Posted on Feb 8, 2024
In the heart of CBD, close to BITC and Riverwalk Mall. Great road infrastructure to get around the city and out of the city close to the airport. Perfect location!
RobinBurgess
Stayed in Jan 2024
Business travelers
1.0/5
Posted on Jan 22, 2024
I booked a week for business and really regretted it. No one answers room service, reception is clueless, the carpets are dirty and the gym needs maintanance. Only advice I could give you go to the Marriot, I will be next time.
Response from Property: Dear Robin Thank you for staying with us and for taking a moment to share your experience. We are very sorry we did not meet your expectations, we shared this feedback with the team and the feedback helps us as we continue to work towards improving guest experience. We hope you will consider staying with us again in future. Best Regards, Gotlhe Moloise Front Office Manager
Pinkie
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 2, 2024
Everything about this hotel is excellent Friendly staff Very clean environment Staff very professional cozy hotel with amazing food Location of the hotel is good as well
Eric
Stayed in Dec 2023
Family
4.0/5
Very Good
Posted on Dec 30, 2023
The staff were always willing to assist, as needed, in a timely manner. No matter how all the request, they were always there with a smile to help. The resort is also well kept which important considering the other resort options in the neighboring areas.