Protea Hotel Gaborone Masa Square

I am really on the fence with hote. Do I like it/Dont I like it. Let me start with the like. Rooms are really nice. It is very central in the CBD of Gaborone. Staff is friendly. The negatives: First day. Basin is blocked. It took about 3 hours before (after a second request) to cone and attend to it. The duvet cover close, or use to close with Valcro. Do you know how valcro attack the hair on your legs during the night. Yesterday I ordered a "Dagwood Club Sandwich" 10 Minutes after ordering I get phoned to tell me the dont have Chicken. Guys there is stores sellig Chicken walking distance from the hotel. Really? The breakfast is really an offering not worth the price.payed for it. The breadrolls is for sure not even yesterdays fresh rolls - maybe last weeks? The Cheddar Chees on offer is dried out! This morning at 08h00 the dishes were mostly empty and it too a while to be filled again. I think that maybe to Negatives is outplaying the Positives.

Every thing was great. One issue with the music played by the clubs. Too loud.

This was my second time staying at Protea. It's a very clean and nice hotel. The rooms are very comfortable and quiet at night for some good rest. The only issue I had was with the breakfast. I told the staff person I would pay at checkout and within five minutes of me getting to my room she's calling me saying the system was down and if she could come and collect the payment at that time. I thought that was in poor taste because I still could've paid at checkout some four hours later. When I asked at the front desk if the systems were back up the person looked at me surprised and said oh yes, and I asked how long were they down, and she said oh just like an hour. I just don't believe that whole story. I think the lady at the breakfast area, wanted to get the payment thinking I would skip out on the bill, even though she asked me if I wanted to pay later. Anyway, I thought the whole thing was in poor taste, including waiting outside my room to make sure the payment went through. Overall it was a good one night stay.

I had an excellent stay at Protea hotel. It was very comfortable and pleasant. The breakfast in the morning was very good. The room was very clean with a very comfortable bed. It was quiet at night so I was able to get some great sleep. The whole staff were awesome, extremely helpful and courteous.

Decent hotel, but very hard to contact if you need to make a reservation or get in touch with them for any reason.