Guest User
August 27, 2021
Upon arrival there was no one at the reception. Upon entering the room, narrow and dark compared to the photos, as it is underground compared to the structure, we noticed that there were two separate beds, even though it was a double room. In the bathroom, completely defenestrated, the fan was not working and after doing one's business it was impossible to stay in the room, which remained smelly for hours. I called the reception and they didn't even mention a partial refund, which I had to force myself by calling booking. After cleaning the room they didn't provide samples of shower gel (according to them they only provide 2 at the beginning of the stay), it was dirty, the shower drain was green with mould, humidity and they didn't change the towels. The worst thing was the noise, as the windows were not soundproof you could hear the noise of the restaurant attached to the room, the bell tower at 8 in the morning. To close the windows I had to climb. Highly not recommended!
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