Le Grand Galle

Le Grand Galle Reviews

Le Grand Galle

Hilltop Buiding, 30 Park Rd, Galle, Southern Province, 80000, Sri LankaView Hotel Details
Le Grand Galle
Le Grand GalleLe Grand GalleLe Grand Galle
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Le Grand Galle Guest Reviews

4.2/5
Very Good
43 review
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(43)
Positive reviews(18)
Reviews with photos/video(14)
Awesome stay(8)
Loved the view(7)
Friendly owner(5)
Convenient location(5)
Negative reviews(7)
BENJAMIN WILLIAM HANSEN
Deluxe King Room
Stayed in Oct 2023
Couples
1 review
4.2/5
Very Good
Posted on Oct 5, 2023
We visited during off-season, so there were very few other guests. The first morning we had an unusual "set" breakfast, which was understandable as no buffet was offered when there were so few guests. Water pressure/temperature was unstable and there was a weird pulsating noise in the bathroom. On the positive side, the staff were very nice, friendly, and helpful. It's a lovely estate in absolute terms and stunning in relative terms. Very near the trendy fort area, which is worth a visit. Overall pleased.
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Door
Superior Deluxe Room
Stayed in Mar 2023
Family
2 review
5.0/5
Outstanding
Posted on Apr 1, 2023
This hotel was a pleasant surprise. Service was incredible and the scenery is without par in Galle. I highly recommend this hotel for families.
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Guest User
Deluxe King Room
Stayed in Aug 2023
Family
5 review
2.2/5
Posted on Aug 13, 2023
The geographical location is very good and the scenery is beautiful, but the service really needs to be improved! The hygiene of the room is really poor. The floor, table, chairs, etc. have not been cleaned for a long time. It is estimated that cleaning the room is just a replacement of bedding, which does not meet this price range. I would like to give a negative review! Ctrip is also very garbage and cannot book two rooms at the same time, but booking one room at a time will immediately double the price of the next order! 携程很垃圾,不能同时定两间,可是一间一间的定房,下一单立马涨价翻两倍!
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team
Steve Jayes
Deluxe King Room
Stayed in Aug 2023
Solo travelers
3 review
4.7/5
Amazing
Posted on Aug 8, 2023
Hotel is contemporary design just outside the fort area 15m walk great pool overlooking the ocean if it was not so rocky they would have their own beach rooms are very large some with a plunge pool excellent breakfast great choices veg if you prefer the staff are polite and will do anything to help if you like the old colonial style stay in the fort wall's
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Achengdebairimeng
Super Deluxe Double Room
Stayed in Oct 2024
Solo travelers
88 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Without a doubt, this is the highest quality hotel in Galle. The room is large, well-equipped, and it is a 15-minute walk from Galle Fort. The breakfast is rich and there are many types. Before staying, I read the comments saying that there were cases of people losing things in the room. I was a little worried about staying there, because the waiter will come in to clean the room when you leave, so you must carry money and important things with you to avoid unpleasant things. 
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6/8
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Katuolan
Superior D
Stayed in Sep 2024
Couples
12 review
4.8/5
Amazing
Posted on Nov 14, 2024
A sea view hotel with a view of Galle Fort! A hotel I like very much. It is larger and more spacious than the hotels in the old town and has a first-line sea view. It takes 10 minutes to walk to the old town. The sea view outdoor swimming pool is the highlight. It is very comfortable even if you lie there and daydream! The room is considered large in Galle. Although it is a bit old, it is well maintained. Avoid the rooms on the first floor, which are semi-underground...
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Response from Property: Dear Guest,We appreciate the time you took to provide feedback on your recent stay at our property. Your positive comments are deeply valued and serve as a significant source of motivation for our team. It is gratifying to learn that your experience with us was both pleasant and comfortable. We eagerly anticipate the opportunity to welcome you back during your future visits to Colombo. Please do not hesitate to contact us if there are any additional measures we can take to enhance your next stay.Thank you for choosing to stay with us.Warm regards,Le Grand Team.
Linchecheche
Deluxe Double Room
Stayed in Feb 2024
Couples
22 review
4.1/5
Very Good
Posted on Apr 16, 2024
Compared to the lighthouse next to it, the hotel is newer, the rooms are quite large, the location is better, and it is closer to the attractions. Although it is called the Asian Hotel, there are not many Asians. The restaurant feels very cozy. The room type was temporarily upgraded. It is a bit boring if you stay for more than 2 nights.
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Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Guest User
Deluxe Room
Stayed in Aug 2024
Family
33 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Nice room with a view of the Laccadive Sea and close to Galle Fort
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Guest User
Deluxe King Room
Stayed in Oct 2023
Travel with friends
17 review
5.0/5
Outstanding
Posted on Oct 5, 2023
The rooms are decorated in a modern style and are very comfortable. The service is also very attentive. The hotel is located next to the ancient city. Across the sea, you can see the ancient castle wall. The scenery is very beautiful.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Guest User
Deluxe King Room
Stayed in Sep 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 1, 2023
I am very satisfied with the hotel. The scenery is beautiful. The food is delicious. The service is attentive and warm. It happened that my aunt didn't have any sanitary napkins. The hotel didn't sell them. The staff helped me borrow some. Thank you to them.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Leileizhoubianyou
Super Deluxe Double Room
Stayed in Sep 2023
Couples
13 review
5.0/5
Outstanding
Posted on Oct 1, 2023
The hotel room is very big, Japanese style, great 👍👍, unbeatable sea view, but unfortunately the sea is not very blue, very close to the ancient castle of Galle, the tuk-tuk price is 300 rupees, the castle is still worth visiting
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Nindebeibizhengzailang
Deluxe King Room
Stayed in Sep 2023
Travel with friends
21 review
5.0/5
Outstanding
Posted on Nov 4, 2023
It's not bad. The hotel has a beach. It's a beautiful hotel. It has a sea view room. It's clean and has good service. Breakfast is okay. There are a variety of fruits. It's very interesting. It's suitable for a long-term vacation.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Yangxiansenshuo
Deluxe King Room
Stayed in Jun 2023
Family
8 review
5.0/5
Outstanding
Posted on Jul 3, 2023
I arrived at the hotel very early in the afternoon, and I printed the order number (English version) of Ctrip, but it was still delayed for a long time. But we upgraded the room type: sea view room (room 206). The check-in experience was still great. Because the previous nights were reserved for special hotels, I chose Asia Leisure for the last night because it is a new hotel in 2018. It is indeed new and I was not disappointed. Meals: Two restaurants, we ordered food and spent 26,000 rupees, which is still very cost-effective. Breakfast is a cafeteria, and children need to make up the difference. Location: 15 minutes walk from Galle Fort, it is very convenient to go there by tutu for 300-400 rupees. Supporting facilities: The sight of the outdoor swimming pool is great, you can see the sea view and the towering ancient city, because it is located in the air outlet, it is only open until 8 o'clock every night. The types of equipment in the gym on the G floor are average.
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6/7
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Guest User
Deluxe King Room
Stayed in Aug 2023
Couples
7 review
5.0/5
Outstanding
Posted on Aug 23, 2023
Very good, but the breakfast variety is a bit less
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.
Guest User
Deluxe Double Room
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 22, 2023
Nice hotel entrance. Pool with views of the fortress and the sea. The hotel also has a small, direct access to a bay where you can swim in the sea if you are more into nature and salt water. Room spacious and clean. Food cannot be rated because we had to move on before breakfast
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for dedicating your time to provide feedback on your recent stay at our property. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and have already taken steps to address the specific issues you raised with the relevant departments. Please rest assured that we are committed to improving our services and ensuring that similar issues do not occur for our future guests. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you,Warm regards,Le Grand Team.