Jeongdongjin Motel

청결하였습니다

We checked in at the hotel a little after 9 o'clock last night, but the old lady at the reception said that there was no order for us. We confirmed the address and name twice, but she still said no. We showed her the order content on our phone, but she refused, saying that she couldn't read English and didn't know what Ctrip was. She also told us to find it ourselves. The small window of her reception was very small, and I didn't see her asking us to go inside to check the computer carefully. Until the quarrel alarmed her daughter, she came over and found it, and then gave us the key. I don't understand Korean, and it was my daughter who spoke to her in Korean. The whole process saw the old lady's impatient face and her high-handed indifference. She couldn't find it and didn't find a way, didn't ask others to help find it, but just made things difficult for us. After finding the order, she didn't even apologize, and told us that it was nothing. What does that mean? I went to the convenience store to buy a bottle of water and someone thanked me! Her daughter didn't have any expression either, maybe they had just had a quarrel, and no one told us that there was an elevator, so she climbed to the third floor with her suitcase. During this period, I contacted Ctrip's customer service, saying that it was booked through an agent, but the agent couldn't be contacted. I said, what if we were homeless on the street during the Mid-Autumn Festival? This experience is terrible 👎 I checked and found that this store started cooperating with Ctrip in 2020. Did the agent never mention Ctrip? I don't ask for an apology or compensation. I ask Ctrip to change this store! If they don't value the guests who come, then no one should go there again. If they can't change, then I'll put my bad review here: bad attitude, bad review! Bad review!! Bad review!!!