Craig H
June 2, 2024
We’ve just returned from our 30th family stay . We love the place, however it’s pretty obvious that the new owners (“Bespoke” Hotels) have made some changes which are not enhancing the experience. I’m hopefully this will change however. The golf course was in probably the worst condition I have seen for 20 odd years . One example : The 3rd and 4th holse didn’t have a fairway as it hadn’t been cut for weeks, at least half the greens were like the surface of the moon and the tees were similarly uncared for . The exterior of the conservatory is a flaking mess and obviously hasn’t been prioritised. Hopefully this will improve ! The food used to be the highlight of the stay . You know you are on shaky ground when you are asked to decide at breakfast what you want that evening (I’ve never experienced that before !!) . We chatted to the chief .. it’s obvious they can’t attract and retain the people they need (I will leave it at that ). Lemon tart delivered an a thick dry and tasteless base, Bass over cooked with a bland sauce, sticky toffee that was so bad we couldn’t finish … I genuinely fear for this hotel and as I said we’ve loved it for 30 years . You can’t cut green staff and kitchen staff and expect the customer experience to not be affected. The owners appear to be focussed on cutting the bottom line rather than trying to grow the top line … but I sincerely hope they get the balance . Can we at least start with gutting some grass !!