White Oak Lodge & Resort

Horrible experience. Pool, hot tub and fire pit closed. Fire place in room didn’t work either. Uncomfortable bed and awful pillows. We had a week booked, stayed 3 nights and decided to leave. Found alternative lodging on our way back to WI. Won’t be back and highly recommend you look elsewhere before staying here. :(

We stayed in Unit #11 which is a downstairs 2B/2b condo unit. Staff at the resort are very helpful and friendly. They are very responsive by email, phone call or they'll stop by in person. The microwave broke down and they had it replaced the next day. We wish they had towel hooks next to the master shower, provided a week's worth of coffee filters (we don't like to buy 100 filters for our stay and waste the rest), and more than 1 laundry detergent for our week stay.

My boyfriend and I stayed in a condo with two bedrooms two baths for 7 nights! Upon arriving we thought we had to check in, but you don’t! Once you call ahead to confirm your reservation they give you the code for your door lock to enter once arriving! Very clean and nice place, with smart tvs, washer and dryer, nice showers and even have bath and body works for showering! The location is 25-30 away from most things it’s very convenient. Only suggestion I have is if you aren’t fond of noise and footsteps late at night or early in the morning when trying to sleep I would ask to have a top floor condo if staying in one. Definitely recommend!

The resort is very clean and well taken care of. The only complaint I have is the bathrooms should have hand rails to help the physically challenged. My mom needs to hold on to something to lift her leg or she loses her balance. Lucky my sister was there to help her. But that's it. Everything else was wonderful. And if you are physically challenged the resort sits on the side of a mountain. It's all downhill to the pool.

Reservation said 170 White Oak Resort Way. We drove down the street and saw cabins 164, 166, 168, and finally the last cabin which was supposed to de 170. But there was no number on the cabin and no keypad on the door. I looked in and it was an office. So we drove over to the White Oak office next to the pool and it was closed. We called the number on our check in sheet and got a recording, and they would get back to us the next day. So we drove around and finally saw a building at the top of the hill. It looked like a travel lodge 2 story hotel. Luckily we found a cleaning lady who showed us the unit we were in. I tried the 4 digit code on my sheet of paper and it did not work. The cleaning lady told me they had given me the wrong code and gave me the correct code. If she had not still been there we would not have gotten in. We thought we would be in a cabin, not a hotel. The 2 bedroom however was nice but our enthusiasm for our vacation was ruined by the panic of the check in process. We ended up leaving after 3 days.

Cabins are very nice. Great setting away from the hustle & bustle of town. Pool is very nice and not crowded. Beds are comfy. Like that all the cabins have a hot tub that is well maintained. Recommend bringing your own pots and pans and knifes. Very poor quality and everything sticks bad.

Absolute TRASH. Pool area is not locked so people off the streets are constantly coming in. Pool is not heated. Hot tub is only remotely warm (currently has ice cold water pumping through). Maintenance guy (Charlie) will not heat pool. He drives around in a wheelchair and yells at families. The cabins are decent, however, there is no privacy (open concept throughout all rooms). Basketball / tennis court is not clean. Trash everywhere. No other activities other than viewing the trash trailer and massive garage bins. Also, no open fires. Do not waste your money or time on this place! Take your family to another cabin resort, one that appreciates business and cares about repeat customers!!!

The cabin was great! hated that we got woken up to banging on our door because they “paid $35,000 for concrete” but only have parking for one car for a 6 person cabin cleaning was horrible, we had to rewash all the dishes and shown in the pictures you can see that they don’t sweep under furniture or dust. really didn’t like finding someone else’s panties…

Lovely and relaxing unit. Close to many attractions. Friendly people, always helpful. We enjoyed visiting Gatlinburg, utilizing the local trolley system, and learning the history of the area. This is a family friendly location with many activities.