Stayed here in early June. Was with my wife, so this review is based on two people, and no kids. The good: 1) The included breakfast is amazingly good, and very close to what you can get off site. If you had to go out to a restaurant every morning and pay for what you get here, I think it would cost you at least $40. 2) The staff is amazing, and very attentive to your needs, and very friendly. 3) Of course the location, right in the heart of downtown Gatlinburg, is probably the biggest selling point. If you had to drive in from a hotel or cabin or condo not near the parkway, parking is $20 a day. 4) Most rooms have a balcony, and if you’re lucky enough to snag one facing east, you can people watch folks walking on the parkway (bring your binoculars for best viewing, ;-). The not so good: 1) Water pressure in this place is very low. 2) The TVs are HD capable, but the service they have is not in HD. I didn’t even think it was possible to get non-HD service in this day and age. LOL 3) Out of 150+ rooms, only a handful have a microwave and fridge. Ours did not; we brought in a medium sized cooler and kept that filled with ice. 4) The building is very old & rustic, and it has a somewhat musty smell. 5) Parking can be a real challenge, especially if you have a larger vehicle. Behind the building has “normal” sized spots, but in front, most of the spots are quite small. Bottom line is that I definitely would recommend, mainly because of the location and the breakfast.