Hyatt Place Bodh Gaya Reviews

We booked a car at the hotel reception in the evening to take us to the airport next morning and paid in advance for a group of four plus luggage. At 10 a.m. next day the car was not there. Personnel initially demonstrated ‘an effort’ to get us a car. 10.20 - nothing happened. 10.30 they/reception team (hospitality ones , right?) offered to return money. Full stop. One needs to understand the location of this hotel in the middle of nowhere, surrounded by agricultural lands and a bit of housing at the back. No taxis, no uber, no baggage three-weelers… nothing. And our flight (one out of two or three per week ) leaving for Delhi shortly. Personnel did not bother to make an effort to solve a huge problem created by themselves. We worked out the solution ourselves, thanks to complete strangers and their kind hearts. Hotel crew remained useless. If you plan to go there, keep this in mind and be prepared to “surprises” from Hyatt team.

Very unprofessional staff and service was minimum.. poor infrastructure with minimum amenities. They cannot charge such high rates for services like transportation for the quality of service they provide. Very poor service… They don’t even have hot water, no storage, leaking bathroom only to mention a few. Staff was having lunch next to us and disturbing guests. There was a photoshoot and guests were asked not to make noise when the staff themselves keep disturbing the guests and made us uncomfortable with their zero manners. Never again will I visit this hotel.. extremely poor service. -100

I had an exceptional experience staying at this hotel in Gaya city. The level of service provided by the staff was impressive; they were not only committed to ensuring a pleasant stay but also displayed a genuine friendliness that made me feel welcome. Every meal I ordered was prepared to perfection, showcasing the kitchen's dedication to quality and flavor. The check-in process was smooth, thanks to the supportive and accommodating staff who went out of their way to assist me. Overall, my stay was quite enjoyable, and I would highly recommend this hotel to anyone visiting Gaya.