Forest City Marina Hotel

Forest City Marina Hotel Reviews

Forest City Marina Hotel

Jalan Forest City - Lebuhraya Tanjung Pelepas, 1, Pulau Satu, Gelang Patah, Johor, 81550, MalaysiaView Hotel Details
Forest City Marina Hotel
Forest City Marina HotelForest City Marina HotelForest City Marina Hotel
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Forest City Marina Hotel Guest Reviews

4.1/5
Very Good
145 review
Verified reviews
Location4.0
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(145)
Positive reviews(126)
Reviews with photos/video(63)
Awesome rooms(39)
Awesome stay(37)
Nice sea view(19)
Large rooms(16)
Quiet & comfortable(12)
Dinner was average(6)
Great location(6)
Great value for money(5)
Negative reviews(19)
Guest User
Deluxe King Room
Stayed in Sep 2024
Family
4 review
4.0/5
Very Good
Posted on Sep 29, 2024
Hotel check in was swift. Amenities are good. Food choices can be improved. Overall experience was good
Response from Property: Dear Guest, Thank you for spending your time to share with us your feedback. I'm so sorry that our service did not meet your expectations during your recent stay with us. Please rest assure that we will look into your feedback and planning will be taken place to improve our service standard. Looking forward to welcome you back for your next visit. Lin How Operation Manager Forest City Marina Hotel
Janice on a trip
Superior King Room
Stayed in Sep 2024
Couples
33 review
4.2/5
Very Good
Posted on Sep 26, 2024
Staying at Forest City Marina Hotel for a holiday is what me and my partner want for. A quiet and clean environment to relax ourselves, no need to think about what to eat as the hotel did offer breakfast and one option on lunch (OR) dinner. The room was clean and spacious. The staff was welcoming and helpful throughout. I’d happily return for another stay! Thanks to the hotel who prepare the surprise to our stay - a cute “cake” for my partner birthday.
Response from Property: Dear Janice on a trip: Thank you for your compliments. I am so pleased to hear that your stay with us has left such a positive impression. Your kind compliments will surely be shared with the rest of my team, who contributed to a wonderful stay. We look forward to warmly welcoming you again soon and aiming to get a full marks review. Lin How Operation Manager Forest City Marina Hotel
Bonnie
Deluxe Twin Room
Stayed in Sep 2024
Family
1 review
4.2/5
Very Good
Posted on Sep 13, 2024
Warm service from the team. Dinner spread tho limited was very delicious. Breakfast had a wider spread, taste was average but good enough. Had lots of family activities but unfortunately we went on a Monday when the water park was closed. Swimming pool could be better maintained - water was murky. No towel or water provided at the gym. View from room was great, room is huge, clean and comfortable. Bathroom was larger than most hotel stays, comes with a bathtub too which was a plus. Surrounding mall is rather empty and most merchants weren’t opened. However, overall a good stay for at most 2 nights, especially for those with kids.
Response from Property: Dear Bonnie: Thank you for your compliments. I am so pleased to hear that your stay with us has left such a positive impression. Your kind compliments will surely be shared with the rest of my team, who contributed to a wonderful stay. We look forward to warmly welcoming you again soon and aiming to get a full marks review. Lin How Operation Manager Forest City Marina Hotel
Peter
Deluxe Twin Room
Stayed in Aug 2024
Family
6 review
4.2/5
Very Good
Posted on Sep 2, 2024
Stay 31st Aug, see what happened as below; - after 8pm reception no pick up phone at all, big joke. - after 8pm room service no available, big joke. - go to swimming pools need to check in the towel, only allow two pieces per room?????? - free renting bike cycle for one hour but need to proof, receptionist saying only need to proof room number, end up need to wait clarify saying no have phone connect to receptionist. The big joke is bike cycle poor maintenance………….
Response from Property: Dear Guest, Thank you for spending your time to share with us your feedback. I'm so sorry that our service did not meet your expectations during your recent stay with us. Please rest assure that we will look into your feedback and planning will be taken place to improve our service standard. Looking forward to welcome you back for your next visit. Lin How Operation Manager Forest City Marina Hotel
rozi liani
Deluxe King Room
Stayed in Aug 2024
Family
12 review
3.2/5
Posted on Sep 11, 2024
The room floor was quite dirty 😅..making our feet dusty..but the room is very spacious and well decorated..love the view except the balcony was dusty too 😅 the breakfast was ok..but they do offer free lunch thus make it wort it.. The waterpark was nice and kids will definitely love this hotel 🙂
Response from Property: Dear Rozi Liani, Thank you for spending your time to share with us your feedback. I'm so sorry that our service did not meet your expectations during your recent stay with us. Please rest assure that we will look into your feedback and planning will be taken place to improve our service standard. Looking forward to welcome you back for your next visit. Lin How Operation Manager Forest City Marina Hotel
Anonymous User
Deluxe King Room
Stayed in Aug 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Aug 21, 2024
Place is so beautiful and not crowded. Fantastic sea view in our room. The food are delicious! Pool is clean and big. The only downside is when you call for housekeeping never come until the other day.
Response from Property: Dear Guest, Thank you for spending your time to share with us your feedback. I'm so sorry that our service did not meet your expectations during your recent stay with us. Please rest assure that we will look into your feedback and planning will be taken place to improve our service standard. Looking forward to welcome you back for your next visit. Lin How Operation Manager Forest City Marina Hotel
Jerren
Superior Twin Room
Stayed in Jul 2024
Travel with friends
4 review
3.5/5
Posted on Jul 22, 2024
Hotel room is fine except the room we had had a few issues. 1. Door frame n door requires maintenance. 2. Fridge freezer melted causing pool of water on the floor. 3. Aircon requires maintenance as it causing loud noises. Sounded scary. 4. Unsure how the sound came about from balcony. It was only the last day before we check out. The echo sound made by the wind that hits some part causing the howl sound. Started off in the morning and throughout the morning even thought we checked and shut the balcony door properly. 5. Complimentary dinner was quite a disappointment. 6. Complimentary water park is for kids only. 7. Swimming pool for adult has no water.
6/10
Response from Property: Dear Guest, Thank you for spending your time to share with us your feedback. I'm so sorry that our service did not meet your expectations during your recent stay with us. Please rest assure that we will look into your feedback and planning will be taken place to improve our service standard. Looking forward to welcome you back for your next visit. Lin How Operation Manager Forest City Marina Hotel
Tassha
Deluxe Twin Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 22, 2024
I love staying at this hotel! Back at it again and will definitely come back for another relaxing trip. Pool is clean, room is big and clean, good spread of breakfast.
Response from Property: Dear Tassha: Thank you for your compliments. I am so pleased to hear that your stay with us has left such a positive impression. Your kind compliments will surely be shared with the rest of my team, who contributed to a wonderful stay. We look forward to warmly welcoming you again. (Lin How, Operation Manager, Forest City Marina Hotel)
William Anthony Deodaunia
Superior Twin Room
Stayed in Jul 2024
Family
9 review
3.5/5
Posted on Jul 8, 2024
Free Breakfast, dinner, 2h cycling, 4 water parks tickets . 2N3D family package for 150SGD is a steal. Not to mention duty free alcohol, beach bar, Bristo, Mary brown ...had a blast without breaking the bank . This is like Singapore sentosa without the crowds ...please support the hotel n forest city. Better than going to Batam
6/7
Response from Property: Dear William Anthony Deodaunia: Thank you for your compliments. I am so pleased to hear that your stay with us has left such a positive impression. Your kind compliments will surely be shared with the rest of my team, who contributed to a wonderful stay. We look forward to warmly welcoming you again soon and aiming to get a full marks review. Lin How Operation Manager Forest City Marina Hotel
EJ Chan_Dtl
Deluxe King Room
Stayed in Jun 2024
Couples
92 review
4.2/5
Very Good
Posted on Jun 24, 2024
The service is top-notch! This staycation was for our anniversary. They set up the room with the beautiful swans and sent a surprise cake. I was so touched and impressed! The room is spacious with wonderful view of the sea. Able to see Tuas, Singapore across the sea. Front desk Lisa and Carine are friendly and welcoming. The down side would be there isn’t any eateries or shops nearby. 2 KK marts, 2 duty free shops. Not a racist but there are many local and FT Indians who played really loud music at the beach at night, where we could still hear on the 10th level. They are big customers at the duty free shops, purchasing cartons of beer. Understand that they are also having a good time too ◡̈ Highly recommended ◡̈
Response from Property: Dear EJ Chan_Dtl: Thank you for your compliments. I am so pleased to hear that your stay with us has left such a positive impression. Your kind compliments will surely be shared with the rest of my team, who contributed to a wonderful stay. We look forward to warmly welcoming you again soon and aiming to get a full marks review. Lin How Operation Manager Forest City Marina Hotel
Lew Kah Fui
Superior Twin Room
Stayed in Jun 2024
Family
7 review
3.5/5
Posted on Jun 16, 2024
Room & Wash Room very clean like new. Outside playground, water park , beach r good.
Response from Property: Dear Lew Kah Fui: Thank you for your compliments. I am so pleased to hear that your stay with us has left such a positive impression. Your kind compliments will surely be shared with the rest of my team, who contributed to a wonderful stay. We look forward to warmly welcoming you again soon and aiming to get a full marks review. Lin How Operation Manager Forest City Marina Hotel
Ching Sun
Superior Twin Room
Stayed in Nov 2024
Family
37 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Second time we have stayed in this hotel. We have a great stay. Friendly staff and nice breakfast. Nice sea view from the room, can also view the sun rise in the morning. Good place to relax and enjoy the weekend.
Response from Property: Dear Ching Sun: Thank you for your compliments. I am so pleased to hear that your stay with us has left such a positive impression. Your kind compliments will surely be shared with the rest of my team, who contributed to a wonderful stay. We look forward to warmly welcoming you again. (Lin How, Operation Manager, Forest City Marina Hotel)
Teo Yeow Chong
Superior Twin Room
Stayed in Jun 2024
Family
8 review
3.7/5
Posted on Jun 12, 2024
Nice place for relex but limited food selection and town is quite far from here
Response from Property: Dear Teo Yeow Chong: Thank you for spending your time to share with us your feedback. I'm so sorry that our service did not meet your expectations during your recent stay with us. Please rest assure that we will look into your feedback and planning will be taken place to improve our service standard. Looking forward to welcome you back for your next visit. Lin How Operation Manager Forest City Marina Hotel
Travel with James
Superior Twin Room
Stayed in May 2024
Couples
13 review
4.2/5
Very Good
Posted on May 22, 2024
Hotel was pretty Bed was comfortable is helpful and nice Location is far from town is better if u can drive there or with taxi or grab Place to improve: There is alot of ants crawling around the bed frame and on the wall as stated by other reviewer too Overall experience 9/10 Will be back again
Response from Property: Dear Guest, Thank you for spending your time to share with us your feedback. I'm so sorry that our service did not meet your expectations during your recent stay with us. Please rest assure that we will look into your feedback and planning will be taken place to improve our service standard. Looking forward to welcome you back for your next visit. Lin How Operation Manager Forest City Marina Hotel
Jessica Li Jie
Deluxe Twin Room
Stayed in Aug 2024
Family
9 review
4.0/5
Very Good
Posted on Sep 25, 2024
Relax seaviwe hotel w good breakfast
Response from Property: Dear Jessica Li Jie: Thank you for your compliments. I am so pleased to hear that your stay with us has left such a positive impression. Your kind compliments will surely be shared with the rest of my team, who contributed to a wonderful stay. We look forward to warmly welcoming you again soon and aiming to get a full marks review. Lin How Operation Manager Forest City Marina Hotel