Hotel Geneva by Fassbind Reviews

It was a pleasant stay and commuting was very convenient and the front desk stay were so friendly to assist us in our queries to travel around

Great stay with free upgrades - downside bad drainage smell

Average as can be

Great Service

The breakfast is simple, typical Geneva style. The surrounding is very quiet and the rest is very good. I stayed for 5 days and the house was cleaned very well every day. Taxis are too expensive, but Geneva is not big and it is very convenient to take the free bus and tram, and you can go anywhere.

The hotel is quite clean, but the space is a bit small, and the elevator is very narrow, only one person can go up with luggage!

The room is large and clean, the service is very friendly, and free public transportation certificates are provided.

The environment is good, the room is quite big, and the front desk service is very good. I went to the rest area to smoke a cigarette, and they gave me a cup of coffee. They communicated with us very patiently and introduced us to the travel route.

❗️Be sure to check out this hotel❗️All 1,000 euros and more than 1,000 RMB in cash in the safe were stolen‼ ️After checking in at around 5:30 pm on December 16, I locked my valuables in the room safe and set an eight-digit password. I went out to the supermarket to buy things at 7:20 pm. After more than 20 minutes, I returned to the room and found that the locked suitcase that had been on the floor had been moved to the bed. So my first reaction was to check the safe and it turned out that the password was wrong. We went downstairs to find the front desk staff (an Asian female employee who helped us check in and spoke Chinese). Since we only had one key card, she said that only we could open the door, and only employees had the key to open the safe. . So she asked a male employee in a blue shirt to take the key and go upstairs to help us open the safe. Everything else was intact, but only the cash in the wallet was missing. The zippers of other small bags also showed signs of being opened. During this period, the female employee also stated that all the cleaners were off work at this time. There were only three employees in the hotel that night, including these two and a male employee with a white shirt and a beard sitting at the front desk. The suitcase placed on the bed showed signs of being turned over, the zipper of the clothes was opened, and the hand towel originally hanging in the bathroom was also taken away. He was very skilled in committing the crime and only wanted to make money, or he didn't expect us to come back so soon so he didn't have time to steal other things (there were computers, cameras, etc. on the table). The thief knew when we were coming back because someone was waiting in the lobby. Immediately call the police that night. When the police came, they just went through the process. The hotel surveillance is only in the lobby, not on the floors, so there is no way to prove who has entered our room. There is also a room key system that can detect who else has entered our room besides our key during the period, but it cannot be retrieved until the technician comes to work the next day. I didn't sleep well all night. The manager came to work the next day. After the technician came to make arrangements, he said that they could only look at it if the police came. Only the manager has permission to view it during this period. In the afternoon, I went to the police station to report the crime and take a transcript. Since it was Sunday, the police could not be dispatched. The hotel unilaterally claimed that it had seen the surveillance and key systems and there was no suspicion. I would like to ask the hotel, money was stolen from the safe within just over 20 minutes after we left the house. The thief knew exactly when we left and came back to the room we were staying in. He had the keys to enter and open the safe, and he was so anxious to escape in the end. The boxes were forgotten to be put back on the ground. The possibility of collusion between the inside and outside to commit the crime can be imagined. We originally stayed for two nights and checked out early, but the hotel didn't apologize until we checked out. They just refunded the room fee for the night we checked out early. Is this the hotel's attitude towards consumers? It has seriously threatened the safety of the residents. Who would dare to live in such a den of thieves? Also, the female employee who spoke Chinese did not come to work until the evening from the second day after the incident occurred. I asked the manager and found out that the three employees were on duty these days. The hotel's behavior is too bad. The purpose is not to get back the stolen money, but to warn everyone who wants to book this hotel or this chain to think again!

The hotel is very cozy, the location is good, and the breakfast is good

Hotel very well located near the station, impeccable service with caring and very friendly staff, flexible prices compared to other hotels in Geneva. We provide you with a pass to travel freely on city transport which is very practical, the rooms are spacious, clean and if you choose to tidy your room you are offered free drinks. I highly recommend and I come back to the NH HÔTEL GENEVE every time I come to Geneva.

This service is super unprofessional, I really can't feel it is a four-star hotel at all 😓 In total, two things surprised us 1. About ordering breakfast: The hotel provides breakfast room service So we used the in-room phone to order breakfast, and the hotel staff on the phone didn't even know what breakfast menu the hotel had, so they asked what we ordered? Finally got it wrong... The attitude of the person who delivered the food was also very bad and felt very reluctant. Every trip was charged an additional 6CHF delivery fee in addition to breakfast. It is very disappointing to receive such unprofessional and obviously reluctant service. And the breakfast is really hard to eat because the hotel staff sent it wrong, we just ate their full breakfast. It's really terrible, and it costs 24.9CHF for one. Second thing: The hotel laundry service leaves us speechless Because I have been traveling in Switzerland for 10 days There are clothes that need to be washed Take it to the hotel for laundry, a white T was washed and dyed

The room is not big but clean. The hotel has a transportation card, which can be used for free. There is a station right outside the hotel, which is very convenient. The hotel staff are friendly and help with luggage.

The bathroom smells