Hotel Geneva by Fassbind

Hotel Geneva by Fassbind Reviews

Hotel Geneva by Fassbind

Av. Wendt 44, Grottes-Saint-Gervais, Geneva, Canton of Geneva, 1203, SwitzerlandView Hotel Details
Hotel Geneva by Fassbind
Hotel Geneva by FassbindHotel Geneva by FassbindHotel Geneva by Fassbind
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Hotel Geneva by Fassbind Guest Reviews

4.2/5
Very Good
86 review
Verified reviews
Location4.2
Amenities4.3
Service4.2
Cleanliness4.2
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All reviews(86)
Positive reviews(24)
Reviews with photos/video(4)
Awesome stay(9)
Great service(9)
Negative reviews(3)
Yuwei
Garden Twin Superior Room
Stayed in Sep 2024
Couples
6 review
5.0/5
Outstanding
Posted on Oct 3, 2024
Good place to stay, clean and spacious The staffs are very friendly. Highly recommended
hauyiu
Suite And Family Room
Stayed in Jul 2024
Family
9 review
4.0/5
Very Good
Posted on Sep 15, 2024
the room is big and clean, bed is comfortable but pillow too soft.
Guest User
Suite And Family Room
Stayed in Oct 2024
Family
3 review
4.5/5
Great
Posted on Nov 10, 2024
The service was good, food was decent.
Pondiboy
Superior Room
Stayed in Apr 2023
Business travelers
47 review
5.0/5
Outstanding
Posted on May 18, 2023
It was a pleasant stay and commuting was very convenient and the front desk stay were so friendly to assist us in our queries to travel around
charles
Standard Room
Stayed in Nov 2023
Business travelers
2 review
3.0/5
Posted on Jan 29, 2024
Great stay with free upgrades - downside bad drainage smell
WinderJ
Standard Room
Stayed in Apr 2024
Travel with friends
36 review
3.0/5
Posted on Jun 21, 2024
Average as can be
Dr Kahar
Family Double Room
Stayed in Dec 2023
Business travelers
32 review
5.0/5
Outstanding
Posted on Dec 29, 2023
Great Service
zzzzzz1282
City Twin Business Room
Stayed in Jan 2025
Travel with friends
1 review
1.5/5
Posted on Jan 12, 2025
This hotel is very bad, the service attitude is very bad, we had a plane engine failure, the flight was delayed, we communicated with the hotel two days in advance and hoped to postpone the check-in for one day, the hotel responded with a very bad attitude, and refused to reschedule when there were definitely vacancies, and wasted our 1,000 yuan room fee. The room is very small and rubbish
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Guest User
Standard Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 23, 2024
The breakfast is simple, typical Geneva style. The surrounding is very quiet and the rest is very good. I stayed for 5 days and the house was cleaned very well every day. Taxis are too expensive, but Geneva is not big and it is very convenient to take the free bus and tram, and you can go anywhere.
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Guest User
Suite And Family Room
Stayed in Aug 2024
Family
6 review
4.7/5
Amazing
Posted on Aug 22, 2024
The hotel is quite clean, but the space is a bit small, and the elevator is very narrow, only one person can go up with luggage!
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Wudimomoxiansheng
Superior Room
Stayed in Apr 2024
Travel with friends
35 review
5.0/5
Outstanding
Posted on Apr 13, 2024
The room is large and clean, the service is very friendly, and free public transportation certificates are provided.
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Mr✔Liu
Family Double Room
Stayed in Aug 2023
Family
6 review
5.0/5
Outstanding
Posted on Aug 15, 2023
The environment is good, the room is quite big, and the front desk service is very good. I went to the rest area to smoke a cigarette, and they gave me a cup of coffee. They communicated with us very patiently and introduced us to the travel route.
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Guest User
Standard Room
Stayed in Dec 2023
Family
1 review
1.0/5
Posted on Dec 18, 2023
❗️Be sure to check out this hotel❗️All 1,000 euros and more than 1,000 RMB in cash in the safe were stolen‼ ️After checking in at around 5:30 pm on December 16, I locked my valuables in the room safe and set an eight-digit password. I went out to the supermarket to buy things at 7:20 pm. After more than 20 minutes, I returned to the room and found that the locked suitcase that had been on the floor had been moved to the bed. So my first reaction was to check the safe and it turned out that the password was wrong. We went downstairs to find the front desk staff (an Asian female employee who helped us check in and spoke Chinese). Since we only had one key card, she said that only we could open the door, and only employees had the key to open the safe. . So she asked a male employee in a blue shirt to take the key and go upstairs to help us open the safe. Everything else was intact, but only the cash in the wallet was missing. The zippers of other small bags also showed signs of being opened. During this period, the female employee also stated that all the cleaners were off work at this time. There were only three employees in the hotel that night, including these two and a male employee with a white shirt and a beard sitting at the front desk. The suitcase placed on the bed showed signs of being turned over, the zipper of the clothes was opened, and the hand towel originally hanging in the bathroom was also taken away. He was very skilled in committing the crime and only wanted to make money, or he didn't expect us to come back so soon so he didn't have time to steal other things (there were computers, cameras, etc. on the table). The thief knew when we were coming back because someone was waiting in the lobby. Immediately call the police that night. When the police came, they just went through the process. The hotel surveillance is only in the lobby, not on the floors, so there is no way to prove who has entered our room. There is also a room key system that can detect who else has entered our room besides our key during the period, but it cannot be retrieved until the technician comes to work the next day. I didn't sleep well all night. The manager came to work the next day. After the technician came to make arrangements, he said that they could only look at it if the police came. Only the manager has permission to view it during this period. In the afternoon, I went to the police station to report the crime and take a transcript. Since it was Sunday, the police could not be dispatched. The hotel unilaterally claimed that it had seen the surveillance and key systems and there was no suspicion. I would like to ask the hotel, money was stolen from the safe within just over 20 minutes after we left the house. The thief knew exactly when we left and came back to the room we were staying in. He had the keys to enter and open the safe, and he was so anxious to escape in the end. The boxes were forgotten to be put back on the ground. The possibility of collusion between the inside and outside to commit the crime can be imagined. We originally stayed for two nights and checked out early, but the hotel didn't apologize until we checked out. They just refunded the room fee for the night we checked out early. Is this the hotel's attitude towards consumers? It has seriously threatened the safety of the residents. Who would dare to live in such a den of thieves? Also, the female employee who spoke Chinese did not come to work until the evening from the second day after the incident occurred. I asked the manager and found out that the three employees were on duty these days. The hotel's behavior is too bad. The purpose is not to get back the stolen money, but to warn everyone who wants to book this hotel or this chain to think again!
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Guest User
City Twin Business Room
Stayed in Oct 2024
Family
27 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Very family friendly, very good
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Guest User
Junior King Suite
Stayed in Oct 2023
Travel with friends
71 review
5.0/5
Outstanding
Posted on Nov 10, 2023
The hotel is very cozy, the location is good, and the breakfast is good
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