The George Penang by The Crest Collection Reviews

Response from Property: Thank you for your wonderful review! We are delighted to hear that you had an awesome experience during your stay with us. It's fantastic to know that you found your room spacious, enjoyed the big bathtub, and appreciated our amenities.We are glad that our central location proved convenient for you, and that you found our buffet breakfast satisfactory and enjoyed our nice pool. Your kind words about our friendly and helpful staff are truly appreciated.We can't wait to welcome you back for another pleasant stay in the future!The Management

Response from Property: Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the disappointing experience you had during your birthday trip. Your comments are deeply concerning to us, and we regret that we did not meet your expectations.We understand your frustration with the check-in process and the condition of the room assigned to you. Please know that we take your feedback seriously, and we are actively investigating the issues you've raised to ensure they are addressed promptly. Improving our guest experience is a top priority for us, and your feedback will help us in our efforts to make necessary improvements.We apologize for not providing you with a warm welcome and for the lack of communication during your stay. This is not reflective of the level of service we strive to deliver to our guests, especially on special occasions like birthdays.Regarding the concerns with the room location and condition of the bathtub, we are working to rectify these issues immediately. We appreciate your understanding and patience.Once again, we apologize for the shortcomings you experienced and for not meeting your expectations. We hope you will give us another opportunity to restore your faith in our hotel. Please feel free to reach out to us directly if you would like to discuss your stay further.

Response from Property: Thank you for taking the time to share your experience with us! We are delighted that you enjoyed your stay at our hotel, especially our showpiece pool and clean accommodations.Your positive feedback means a lot to us, and we're thrilled to hear that you would choose to stay with us again. Providing a comfortable and memorable experience for our guests is our top priority, and we're glad that we met your expectations.We can't wait to welcome you back on your next visit. Should you need any assistance with future reservations or have any special requests, please feel free to reach out to us.

Response from Property: Thank you for taking the time to share your feedback with us regarding your recent stay. We're glad to hear that you enjoyed your overall experience, but we sincerely apologize for the mishaps you encountered during your stay.We regret any confusion regarding the breakfast inclusion and late checkout, and we apologize for any inconvenience caused by the miscommunication. We take your feedback seriously and will address this with our team to ensure accurate information is provided to our guests in the future.Additionally, we apologize for the inconvenience caused by being locked out of your room and any attempts to encourage early checkout. Rest assured, we will review our procedures to prevent such occurrences in the future.Regarding room amenities and special requests, we apologize for any oversights. We will work to improve our room amenities and ensure that reservation requests are honored whenever possible.Your feedback is valuable to us as we strive to continuously improve our services and enhance the guest experience. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your patronage and hope to have the opportunity to welcome you back for a more seamless stay in the future. Thank you for choosing our hotel.The Management

Response from Property: Thank you for choosing to stay with us and for your kind words! We are thrilled to hear that you enjoyed your time in our beautiful 2-level room and that you loved the layout.Your feedback means a lot to us, and we are delighted that you found our hotel awesome. We strive to create memorable experiences for our guests, and we are glad that we could contribute to your enjoyable stay.We look forward to welcoming you back for another wonderful experience soon!The Management

Response from Property: Thank you for choosing to stay with us and for sharing your wonderful experience! We're delighted to hear that you and your family enjoyed the Pearls Suite and found it clean, cozy, and spacious, especially appreciating the balcony. It's fantastic to know that our location was convenient for you, surrounded by good food within walking distance. We can't wait to welcome you all back for another enjoyable stay! If there's anything else we can assist you with or if you have any special requests for your next visit, please feel free to let us know.

Response from Property: Thank you so much for your glowing review of The George! We're thrilled to hear that you loved our hotel's convenient location nestled amidst the vibrant streets of Lebuh Campbell, Lebuh Kimberly, Love Lane, Muntri Street, and Chulia Street. It sounds like you truly immersed yourselves in the eclectic blend of hipster spots and traditional Penang street foods that our neighborhood has to offer.We're delighted that you found our room design, combining modern elements with traditional touches, to your liking. And isn't that view of the Komtar tower from your window just breathtaking? We're glad it added to your experience.It's fantastic to hear that you appreciated the little details, like the bidet toilet with a seat warmer. We believe it's the small touches that can make a big difference in your stay.We're sorry you didn't get a chance to take a dip in our saltwater pool this time, but there's always next time! Whenever you're ready to return to Penang, we'll be here to welcome you back with open arms.Thank you again for choosing The George, and we can't wait to host you again on your next visit!Warm regards,The Management

Response from Property: Thank you for your feedback! We appreciate your kind words about our helpful staff and understanding your concerns about the breakfast timing and noise from the main road. We'll take your comments into consideration for future improvements. We hope to welcome you back soon!

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We apologize for the delay you experienced during the check-in process, despite arriving at a time with no queue. Your comments regarding the presence of mosquitoes in the lobby and lift are duly noted, and we will address this issue promptly to ensure a more pleasant environment for our guests.We appreciate your observations about our pool and gym facilities. We will look into providing water dispensers or bottled water for guests using these facilities, and we'll also consider measures to improve the ventilation and comfort in the gym.Regarding breakfast, we understand that our buffet may not have met your expectations given the numerous food options available nearby. We'll take your feedback into consideration as we strive to continuously improve our offerings.Thank you again for sharing your thoughts with us. We value your input, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know.The Management

Response from Property: Thank you for your review! We are delighted that you had a cozy stay with us and enjoyed our well-equipped gym facilities, complimentary parking, and our convenient location close to many local eateries.We look forward to welcoming you back for another wonderful stay!The Management

Response from Property: Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our fantastic location and friendly staff.We apologize for any inconvenience caused by our front office team not meeting your expectations regarding luxury hotel service. Your feedback is valuable to us, and we will review this with our team to ensure that all our staff are well-informed and confident in providing excellent service to our guests.We value your input as it helps us improve our guest experience. Should your travels bring you back to our area, we hope to welcome you back for an improved stay.If there is anything else you would like to discuss or if we can assist you further, please feel free to contact us directly.

Response from Property: Thank you for sharing your experience with us. We're glad to hear that you found our staff friendly and enjoyed the ambiance and decor of our hotel. We apologize for the inconvenience with your key card and the smell of smoke in your room. We'll address these issues promptly to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back under improved circumstances.

Response from Property: Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's convenient location and had a great experience during your stay. Providing exceptional service and comfort to our guests is our top priority. If there's anything else we can assist you with or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future! The Management

Response from Property: Dear Shu Fen,Thank you for your kind words! We're thrilled to hear that you found our hotel beautiful and that you loved the decor. Creating a welcoming and aesthetically pleasing environment for our guests is something we strive for, and it's wonderful to know that we succeeded in making a positive impression on you.We hope you had a fantastic stay with us, and we look forward to welcoming you back to The George Penang in the future for another memorable experience.Warm regards,The Management