Macallum Central Hotel Managed By The Ascott Limited Reviews

Name: Macallum Central Hotel Managed By The Ascott Limited
Address: 59 Lebuh Macallum, George Town, Penang, 10300, Malaysia, 59 Lebuh Macallum, Overseas, Malaysia
Rating: 4.4

Macallum Central Hotel Managed By The Ascott Limited

59 Lebuh Macallum, George Town, Penang, 10300, MalaysiaView Hotel Details

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Rooms and Guests

Macallum Central Hotel Managed By The Ascott Limited Guest Reviews

4.4/5

Very Good

33 review

Verified reviews

Location4.2

Amenities4.4

Service4.6

Cleanliness4.6

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All reviews(33)

Positive reviews(31)

Reviews with photos/video(8)

Great location(7)

Awesome rooms(6)

Clean and tidy(5)

Too noisy(5)

Negative reviews(1)

Tan Kang wei

1 BEDROOM

Stayed in May 2024

Couples

57 review

5.0/5

Outstanding

Posted on May 22, 2024

Good room and big ,best location, will come back stay again ,easy to find nice food

Response from Property: Dear M/M Tan Kang Wei ,Thank you for choosing PHC Hotels l! We are elated to have met our goal of providing you with a memorable and satisfying experience. It was a privilege to host you at PHC Hotels and we cannot wait to welcome you back so we may be of service to you once again! Till we meet again, take care and be well.Kind Regards Grace Wong Revenue Manager

Cheryl JP

2 BEDROOM

Stayed in Jul 2024

Family

10 review

4.5/5

Great

Posted on Jul 14, 2024

The location is great, close to nearby malls and markets. The apartment is tastefully decorated and spacious. Would recommend.

Response from Property: Dear M/M Cheryl, Thank you for choosing PHC Hotels l! We are elated to have met our goal of providing you with a memorable and satisfying experience. It was a privilege to host you at PHC Hotels and we cannot wait to welcome you back so we may be of service to you once again! Till we meet again, take care and be well.Kind Regards Grace Wong Revenue Manager

huangchichi

2 BEDROOM

Stayed in Dec 2023

Family

21 review

4.0/5

Very Good

Posted on Jan 7, 2024

facing to the busy traffic road it’s not an ideal place for holiday leisure

Guest User

Balcony Deluxe 2 Bedroom Suite

Stayed in Feb 2024

Family

5 review

4.2/5

Very Good

Posted on Feb 29, 2024

The hotel service was good and be happy to back here again

Response from Property: We are delighted to hear that you had an enjoyable experience during your recent stay at PHC Hotels. Thank you for choosing to stay with us and we hope to welcome you back again in future.Kind Regards Grace Wong Revenue Manager

Haileena

2 BEDROOM

Stayed in May 2023

Family

6 review

5.0/5

Outstanding

Posted on May 5, 2023

Clean and comfortable. If driving, u need to park at roadside.

Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for spending your holiday with us, we’re delighted that you had a great stay. Thank you once again for your glowing review and we look forward to welcoming you back to PHC Hotels.Kind regards, Grace WongPHC Hotel Team

Guest User

2 BEDROOM

Stayed in Apr 2024

Family

3 review

4.7/5

Amazing

Posted on Apr 12, 2024

Everything was good except car parking

Response from Property: We’re so grateful that you took the time to share positive review about us.It’s our pleasure to serve you and we look forward to your future stay with us.Kind Regards Grace Wong Revenue Manager

Lee

2 BEDROOM

Stayed in May 2023

Family

20 review

5.0/5

Outstanding

Posted on May 22, 2023

Big thanks to the front desk staff… absolutely amazing. Location is great, close to 1st Avenue mall and all local attractions. The room is new however some sign of water leak underneath the laminate floors other than that everything is new. Washing machine and dryer was pretty handy

sengwoei Lim

2 BEDROOM

Stayed in Oct 2023

Family

21 review

3.7/5

Posted on Oct 15, 2023

good location, near hawker, near chew jetty

Guest User

Balcony Deluxe 2 Bedroom Suite

Stayed in Jan 2023

Family

4 review

5.0/5

Outstanding

Posted on Feb 7, 2023

This time the staff are great? Very helpful and polite. The unit is very clean too. Comfortable and clean. The only downside is no parking.

Response from Property: Warmest Greetings from Penang Hotel Collection!Thank you for making us your preferred hotel in Penang and taking the time to leave a review.I am thrilled that you enjoyed your stay with us and my team and I look forward to welcome you back for more memorable moments should your travel brings you back to Penang.Kind Regards Grace Wong Revenue Manager

Anonymous User

1 BEDROOM

Stayed in Oct 2022

Business travelers

13 review

3.7/5

Posted on Oct 29, 2022

Location is good..but have to find off street parking which is not near the hotel. Booked for 3 pax...the sofa bed was not ready and too soft.

Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for your review. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. In order to use the sofa bed guest will need to inform Hotel to preset in advance .We hope to have the opportunity to welcome you back in the near future.Best regards, Grace WongPHC Hotel Team

Shihan

1 BEDROOM

Stayed in Feb 2025

Business travelers

34 review

4.5/5

Great

Posted on Feb 13, 2025

Facilities: Very good, big room Hygiene: Very good Environment: Located in the downtown area, with many food options nearby. Service: Very good Let's talk about the disadvantages, because the door of the room faces the street. It will be noisy and there are safety risks because the door is on the street with people coming and going.

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Response from Property: Hi Shihan,Thank you for taking the time to share your stay experience. We truly appreciate all the feedback you have provided us with as it allows us to identify areas requiring further attention and improvements. We have noted the areas of concern and rest assured we have taken necessary steps to prevent such a recurrence in future. We are grateful that these lapses did not deter you from enjoying your stay with us and sincerely thank you. The Management.

MurayXu

1 BEDROOM

Stayed in Jan 2025

Business travelers

20 review

5.0/5

Outstanding

Posted on Mar 9, 2025

The washing machine was broken, so we were given a new room. The service staff was nice and the sanitation was OK. The old house is on the street and it is noisy. If you are afraid of noise, try to choose a high-rise hotel.

Original TextTranslated by Google

Response from Property: Hi MurayXu. Thank you for sharing your recent stay experience with us. We are glad you have enjoyed your recent stay with us except for the washing machine issue and street noise. Please accept my sincere apology on our services in which we shall guide the team for further improvement. We take our guests’ comments seriously and discuss guest feedback with our team. The Management.

Guest User

2 BEDROOM

Stayed in Aug 2024

Family

13 review

4.5/5

Great

Posted on Aug 22, 2024

This accommodation is really crazy. I booked this hotel, and after I went to the front desk, two staff members came and said that the hotel was full. After a long time of talking, they changed my room. Then I heard them say that they would take us to another reception desk by taxi. Then we checked in at another reception desk. Later, they took us to another place. There was only one room in the whole building. There were empty and rotten houses next to it. There was also a church next to it. The experience was terrible. I felt like I was cheated. I was speechless when I was away from home. Ctrip's partner hotels are getting worse and worse.

Original TextTranslated by Google

Response from Property: Dear Guest, We’re truly sorry to hear about your experience and for any inconvenience caused during your stay. Please rest assured that your feedback is very valuable to us, and we will work closely with our team to address these issues. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future. Warm regards,

Guest User

1 BEDROOM

Stayed in Jan 2025

Family

8 review

4.2/5

Very Good

Posted on Jan 28, 2025

The advantage is that there is a washing machine, which is a good companion for rest during the journey. The disadvantage is that it is on the side of the road, so travelers who are afraid of noise may not be able to have a good rest.

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Response from Property: Hi Sir/MAdam, I'm sorry to hear about the noise disturbances you experienced during your stay. Our team strives to ensure a peaceful environment for all our guests, and we sincerely apologize for any inconvenience caused by the street noise. Your feedback is valuable, and we'll do our best to address this issue to enhance the quality of our guests' experiences in the future. Thank you for bringing this to our attention. The Management.

Guest User

1 BEDROOM

Stayed in Apr 2024

Travel with friends

4 review

5.0/5

Outstanding

Posted on May 29, 2024

The entrance is on the first floor, and you can go up the stairs to the second floor. There are two bedrooms, a living room, and a bathroom. The space is large and clean. There are refrigerators, washing machines, and irons. The service is good. You need to contact the front desk 30 minutes in advance before arriving to check in. You don't have to stay in a high-rise building in the hotel. It's a very special accommodation!

Original TextTranslated by Google

Response from Property: Dear M/M , Thank you for choosing PHC Hotels l! We are elated to have met our goal of providing you with a memorable and satisfying experience. It was a privilege to host you at PHC Hotels and we cannot wait to welcome you back so we may be of service to you once again! Till we meet again, take care and be well.Kind Regards Grace Wong Revenue Manager