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Sparkling clean. Jennifer and Teresa, the second shift front desk clerks, were the bomb diggity.❤️ The location is within walking distance of stores and restaurants. Our kids loved the swimming pool. Things I wasn't crazy about: the bed, crowded breakfast area, loud guests (slamming doors at 5am!), grouchy front desk attendant (morning), cards being deactivated and lights turned off on us in the pool area BEFORE our checkout time.

This was a terrible experience, booked two rooms through Expedia and they only allowed us one room, stated that there was no reservation for a second room even after we showed documentation and proof that two rooms were booked. Stated they had rooms available on Friday and Sunday but none on Saturday. Saturday they informed us that another room was available for more than double the price we initially booked it for and said there was no way they could change the price to the price we booked it for - this offer was declined as we booked the room for $130 and they wanted to charge $299 not including fees. A reservation was made for Sunday and we were informed that we would be able to check in much earlier than 3 pm since we now had a share one bathroom to four people, when I went to go check in Sunday morning to get our room the man at the desk refused to allow us to check in early and that we had to wait until 3pm. We were there for the railbird music festival and we had left the hotel before 3pm and didn’t return until 3am, at this point there was no reason to book a separate room and pay money since they refused to allow us to check in early after being told Saturday we would be able to. We were not informed of any cancellation policy and no information was given, therefore, we did not cancel the reservation and we were still charged for the room. I can admit that I should’ve read into the cancellation policy and should’ve cancelled but due to them not taking my contact information and don’t remember them taking my card information, I didn’t think it was a solid reservation. Either way, this was a terrible experience and do not recommend staying at this hotel.

Friendly welcome, clean, spacious room. Beds and pillows were great. Could hear some hall noise(kids, dog) and tv and shower from next door but pretty minimal. Able to make the room very dark which means we slept great. Didn’t eat breakfast but fresh coffee on demand in lobby was very appreciated. Will stay again.

First for the good. We were greeted nicely when we checked in. The lobby and pool area were updated and looked really good. The parking lot and general area was also good. A Fazolis was right across the parking lot and a steakhouse just down the street. The not so good. Our room was clean but really needed some attention. The tub surround had two large cracks in it. The tub and sink drained slowly and there was a loose floor tile. The tv remote was one of the worst I have ever used. Maybe we just couldn’t figure it out but it didn’t have a menu button. Had to turn the power off and back on the see menu and then it would continuously scroll up. Idk, definitely was frustrating. Overall our stay was ok but not up to the Hampton Inn standard that we’re used to.

The Best Western Plus Georgetown provides clean rooms and friendly service all at a reasonable (though like other things, motel rates have jumped). Our room was clean and the bed comfortable. We were quite pleased and recommend this facility.