Harmony Bay Hotel

It was all round great. Food, service, friendly with ample parking

Good location Excellent service Clean with all the necessary amenities available

Terrible room next to windows of the other houses of local people. No tee or coffe in the room. Terrible bed and toilet in room. Shall never come back to this hotel

Super clean helpful staff really good value comfortable beds spacious room I can’t say anything negative about this hotel the views are to die for beautiful pool area and the location is superb

Where do I start? I stayed at The Harmony last year and although we encountered some problems last year, I decided to give it another chance as it’s close to my mums flat and was within easy reach of bars and restaurants etc in the tourist area and was part of the packaged deal with Jet2 flying via Newcastle. This time, my son stayed here and I was at my mums. So, like last year, we booked and upgraded to a side sea view room (going by the fabulous photos that jet 2 and the hotel displayed) and I emailed the hotels in advance requesting a room on a high floor if possible. Jet 2 already sent the same request. On the eve of arrival, like last time, we were “greeted” by the same man as last year (the one who wouldn’t give us a teeny bit of milk at 1am after a long journey) who told us that we were ‘upgraded’ to a SEAVIEW room. Obviously delighted (thinking it’s coz we're returners), we headed up to the 3rd floor (room 311) only to enter a squished up family room (didn’t ask for this) and opened the doors to look straight ahead to a building (see pics). We had to go to the top left of the balcony to see the sea. Obviously furious that I had been duped, I went back down only to be shown a print out of the room number with SV. The man on reception was arguing with me saying it was a sea view room and granted it wasn’t one of their best rooms, he couldn’t do anything and kept on saying it was an upgrade! He also said they were fully booked and had no rooms available. I asked why when last year did I get a better room and he just shrugged his shoulders and told me to sort it out with reception in the morning. I had no choice, but to sleep in that room with my 34 year old son. By this time, it was 1.30am. Meanwhile I got on the phone to Jet2 who tried to mediate with the hotel and they got no joy either .....Bearing in mind we were in there for 4 nights, we were already stressed to bits. I did a room search on line and it told me that the hotel had plenty of availability, and gave me the option to book now. In the morning (after a terrible sleep) we went to reception and spoke with I think her name was Joanna. She asked us to let her try and sort out another room as I had asked J2 to move hotels already. Anyway, within an hour, she called us saying there were a couple of rooms which had come available as there were NO SHOWS that morning (this was only 8:15am). Bearing in mind a few hours before we were told there were no rooms and suddenly there were, is a joke. We were asked to look at the room on the lower level (213) and although it still gave us the same aspect, it had a closer side view to the sea. We accepted the room as basically we were only staying there for 3 more nights and we were just fed up I was also told not to go by the photos that Jet2 put up as they weren’t a true reflection which I was really annoyed about as I paid for the upgrade for a side sea view room On checking out, I was told when booking if I want a proper sea