Guest User
January 4, 2024
From the first minute of entering the hotel everything was chaos, I had reserved a double room with an extra bed for a child and according to the receptionist he denied that it was like that although on the trip page he confirmed it, he said it was completely full and there were no more rooms According to him, in the end they changed us through another girl, which was not to the liking of the receptionist named Carlos, the room, the heating did not work and he cared little to see that we were with a baby. They were not kind enough to change our rooms, it is still the At the moment my baby is sick from the cold he endured and the entire time this worker Carlos, his attention to us was very despotic and rude, it is the first time that I have seen him, we always booked at that hotel and nothing had ever happened until we met this person.
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