voco Gent by IHG

The reception has great service but when I first arrived at the room there were uncleaned bins and some dust on the bed. Also they do not have basic amenities as hotel like bottle opener. Overall great stay but just not what I expect as a four star hotel.

A month ago, I asked to cancel the reservation because it had been accidentally made for the wrong dates. Our visa was expiring in August, so we contacted both Trip.com and the hotel many times by phone and email, but they constantly refused to help us. I do not recommend this hotel. Our money was simply wasted, and unfortunately, they showed no understanding or humanity towards our situation.

It is a nice hotel and well maintained. However, the location is not handy for everyone - transport options are quite limited and when we were there the tram to the city center was not working. Ofcourse, it is not the fault of the hotel. The rooms are quite nice and spacious and well kept.

Amazing, luxury accommodation. Easy parking, comfortable beds, great service.

We arrived and immediately were charged 15 euros for the parking plus city taxes. I tried to explain city taxes had been charged already without success and so i paid all as I wanted to finally rest with my family When going to my room on the second floor realised there is renovations going on and the view is of a digger as the picture shows Also this is a family room and very small for four people with only two cups and two towels During the night the aircon broke down so we had to open the window as it was very hot and crowded. We asked for a fan but they said non available even though i explain it was extremely hot, they suggested to open the window which we did. However the noise from outside was bad but we had no other option at 3 am my kids woke up all bitten and we spent one hour killing mosquitos and the hotel gave me mosquito spray Next dat we were all covered in mosquito bites. We checked out and a new receptionist let us know we had been overcharged with city taxes and gave us the money back. to be honest when checking out I wad expecting at least an apology or breakfast or even free parking considering how hellish our stay was . Even an apology would have made a difference Also the hotel is like 20 minutes from center so if u come here be ready to pay extra for parking or pay public transportation of 6 euros return ticket per person Very disappointed. The worse experience. Mosquitos nets should be a must