Jambuluwuk Oceano Gili Trawangan

Jambuluwuk Oceano Gili Trawangan Reviews

Jambuluwuk Oceano Gili Trawangan

Jl. Pantai Gili Trawangan, Gili Indah, Kec. Pemenang, Kabupaten Lombok Utara, Nusa Tenggara Bar, Gili Trawangan, Lombok, IndonesiaView Hotel Details
Jambuluwuk Oceano Gili Trawangan
Jambuluwuk Oceano Gili TrawanganJambuluwuk Oceano Gili TrawanganJambuluwuk Oceano Gili Trawangan
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Jambuluwuk Oceano Gili Trawangan Guest Reviews

4.1/5
Very Good
48 review
Verified reviews
Location3.9
Amenities4.0
Service4.1
Cleanliness4.1
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All Reviews(48)
Positive reviews(35)
Reviews with photos/video(5)
Negative reviews(13)
Amine
Premier Deluxe Lumbung Double or Twin Room
Stayed in Sep 2023
Couples
5 review
4.7/5
Amazing
Posted on Oct 3, 2023
Magnificent Hotel, staff are super kind polite and friendly. Breakfast is very good and very diversified suitable to all tastes. For Muslims, food is hala. Rooms very clean and room service check up every day. Great sunset view and the atmosphere is so relaxing. This hotel is one of the best I ever stayed in. Once again the staff are incredibly welcoming and polite.
Sarah Deviari
Deluxe Room With Garden View
Stayed in Dec 2023
Couples
1 review
4.7/5
Amazing
Posted on Jan 10, 2024
All excellent!!! Thank you so much!!
Response from Property: Hello Ms. Sarah,We appreciate your wonderful feedback and are thrilled to hear that you had an excellent experience during your stay at Jambuluwuk Oceano Gili Trawangan]! Thank you so much for taking the time to share your positive thoughts.Our team works hard to provide the best service and create memorable moments for our guests, and we are delighted that we could meet your expectations.If you have any specific highlights or suggestions you'd like to share about your stay, feel free to let us know. Your input is valuable to us as we strive to continuously enhance our services.Once again, thank you for choosing Jambuluwuk Oceano Gili Trawangan. We look forward to welcoming you back in the future. If there's anything else you need or if you plan to return, don't hesitate to reach out.Safe travels, and we hope to see you again soon!Best regards,General ManagerJambuluwuk Oceano Gili Trawangan
Guest User
Premier Deluxe Lumbung Double or Twin Room
Stayed in Sep 2023
Friends
1 review
4.7/5
Amazing
Posted on Sep 22, 2023
Location was absolutely fabulous. Having breakfast with the beautiful ocean in the background was the best. Rooms very spacious and clean. Staff absolutely fantastic. Only suggestion I have is put some stairs in back pool so you can get in and out more easily! Great stay!
Amode85
Deluxe Room With Garden View
Stayed in Dec 2023
Couples
87 review
3.2/5
Posted on Dec 10, 2023
The location is very far from the main attraction and at night the road is very dangerous and dark no way to reach or go to enjoy .
Response from Property: Dear Our Valuable Guest,Thank you for taking the time to share your feedback with us. We appreciate your honest review regarding the location of our hotel.We understand that the distance from the main attractions and the conditions of the road at night were a concern for you. We sincerely apologize for any inconvenience this may have caused during your stay. Our guests' safety and convenience are of utmost importance to us.Your comments will be taken into consideration as we continuously strive to enhance our guests' experience. We value your input and hope to have the opportunity to make improvements in the future.If there's anything specific you'd like to share or if you have further suggestions, please feel free to reach out. We appreciate your patronage and would be honored to welcome you back in the future.Thank you once again for choosing to stay with us.Best regards,General ManagerJambuluwuk Oceano Gili Trawangan
L YI
Deluxe Room With Garden View
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Goooood
Response from Property: Dear Our Valuable Guest,Thank you for your brief but positive review! We are delighted to hear that you enjoyed your stay with us.We hope to welcome you back again soon for another great experience.Best regards,General ManagerJambuluwuk Oceano Seminyak Hotel
KimYoungSoo
Premier Deluxe Lumbung Double or Twin Room
Stayed in May 2024
Couples
5 review
3.7/5
Posted on May 14, 2024
It was my second accommodation on Gili Island. - Pros: Security, privacy, pool within the resort, friendliness of staff, Quiet atmosphere as a private house - Disadvantages: Slow wifi (fast only at the reception location), poor air conditioner location/performance Bicycle rental is more expensive and inconvenient than other places (waiting for staff) Breakfast was average (not up to 5 star expectations) - Overall rating: 4.5 stars is more appropriate than 5 stars, considering the hard work of the employees Feels like it’s not effective, the resort isn’t value for money
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Response from Property: Dear Mr. Kim, Thank you for sharing your detailed review of your stay at our resort. We're glad to hear that you appreciated the security, privacy, and the tranquil atmosphere of our resort, as well as the friendliness of our staff.We apologize for any inconvenience caused by the slow Wi-Fi and the performance of the air conditioner. Your feedback is important to us, and we will work to address these issues to enhance the guest experience.Regarding the bicycle rental and breakfast, we regret that they did not meet your expectations. We will take your feedback into consideration to improve these services and ensure they align with the expectations of our guests.We appreciate your honest feedback and the overall rating of 4.5 stars. We will use your comments to make necessary improvements and provide a more satisfying experience for our guests in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,General ManagerJambuluwuk Oceano Gili Trawangan
JIWOO
Deluxe Room With Garden View
Stayed in Mar 2024
Couples
23 review
4.5/5
Great
Posted on Mar 12, 2024
It was recently remodeled so the room is very clean. What I liked most was the clean air conditioner. As you enter the room, there is a tap right in front of you where you can easily wash your feet. The swimming pool is clean and well maintained overall. The ocean is right in front of the resort entrance, so it’s great for snorkeling. They play movies every night, so you can watch movies for free. What's disappointing is that you can't change the shower filter because it's a sunflower shower. The most disappointing thing is that the distance is too far. It takes about 20 minutes to ride a bicycle from near Korea, but because it is a dirt road, you have to get off the bicycle several times. I made a reservation for the purpose of snorkeling, but I had to go out for a meal, so I was disappointed with the distance.
Original TextTranslated by Google
Response from Property: Dear Mr. Jiwoo,Thank you for sharing your experience and feedback about your recent stay at our hotel. We are glad to hear that you appreciated the cleanliness of our recently remodeled rooms, especially the clean air conditioning and the convenient foot wash tap.It's fantastic to know that you enjoyed the swimming pool and the opportunity for snorkeling right in front of the resort. We're also pleased that you took advantage of our movie screenings during your stay.We apologize for any inconvenience caused by the fixed shower filter and the distance from nearby amenities. We understand that this may have affected your overall experience, especially since you had planned for snorkeling activities. We appreciate your feedback about the road conditions and will take this into consideration for future improvements.Thank you once again for choosing to stay with us and for taking the time to share your thoughts. We hope to have the opportunity to welcome you back in the future and provide an even better experience. If there's anything else we can do to assist you, please let us know.Warm regards,General ManagerJambuluwuk Oceano Gili Trawangan
Korykina
Deluxe Room With Garden View
Stayed in Jun 2024
Family
1 review
3.7/5
Posted on Jun 29, 2024
Overall the hotel is not bad, but it's a solid 3. The downside was that upon arrival, the faucet in our room was broken and the air conditioner was blowing directly onto the bed. We had to argue a little, but in the end the number was changed. The location is good - first line, excellent breakfast. In the evening there is a film screening on the shore.
Original TextTranslated by Google
Response from Property: Dear Mr/ s. Korykina,Thank you for sharing your review with us. We appreciate your feedback and regret any inconvenience caused during your stay.We apologize for the issues you encountered with the faucet and air conditioner in your room upon arrival. It is unfortunate that you had to argue to have these resolved, but we are glad that the matter was eventually addressed by changing your room.We're pleased to hear that you found our location excellent, being on the first line, and enjoyed our breakfast offerings. The evening film screenings on the shore are indeed a highlight, and we're glad you had the opportunity to experience this during your stay.Your comments are valuable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more seamless experience.Best regards,General ManagerJambuluwuk Oceano Gili Trawangan
Vidar
Stayed in Jul 2024
Other
4.0/5
Very Good
Posted on Jul 1, 2024
The hotel itself is nice and the garden looks good. The location is also good as its not busy in area, but no far away. However the pool did not meet our expectations, the beach has a lot of rocks after 3-4 meters in the water. During our stay there was an issue with water supply resulting in 20% salt water in the tap and shower. Our air-con made huge noise that got fixed 2nd day, but we could no longer change the temp. The room was freezing due to this. Sheets was not clean
Guest User
Stayed in Jun 2024
Other
0 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Hi, Mika from South Africa, what a wonderful Resort this is, from the people, to the grounds, restaurant, everything was simply stunning. Fresh salt water pool added to the experience, right on the beach literally, dining with the ocean in front of you. The staff employed at Jambuluwuk Oceano, need the utmost praise, Maria - restaurant, Rayyan -gener, Putri & Ayu - spa, Hassan, Abi, Hartawan - reception, Abdul if im not mistaken - they were amazing, also the others who always had a genuine smile:-) Food was good, cocktails delicious, worth all the saving up before arriving, the rooms were spotless, and needed abit more cupboard space, shower was hot. Drain smell needs abit of attention, but other than that nothing to fault, the staff when requested to attend to something were timeous, despite using bicycles. Did not enjoy the sight of the poor horses slaving away in the sun, perhaps a shuttle just for the resort side, one the main road stretch can be considered. . . Terimah Kasih to everyone here, miss u all, love Mika and mum xx
Guest User
Stayed in Jun 2024
Family
0 review
5.0/5
Outstanding
Posted on Jun 1, 2024
One of the best resorts ! It is opposite side of the hustle and bustle of the island !! Beautiful resort with beach access !! The resort is very aesthetically decorated. The rooms are beautiful! The interiors are too good. The restaurant provides good and delicious food. They were very accommodating. The restaurant has direct access to the beach. They have movie nights on weekends. They have bikes, snorkeling masks etc on rent. We had ordered cakes for a birthday party and the cakes were delicious. Definitely recommended staying here.
Sarah C
Stayed in Apr 2024
Couples
4.0/5
Very Good
Posted on Apr 30, 2024
Very nice bed lovely hotel. Can rent bikes to cycle to centre. Drinks a bit more on the expensive side but good experience over all. Very good ac in the room compared to other places an a lovely big room. Would recommend and e would come again. Vv
Natalia B
Stayed in Apr 2024
Family
5.0/5
Outstanding
Posted on Apr 27, 2024
The best hotel to stay at Gili Trawangan without doubt. The service was very attentive specially the head of staff, very helpful and answering our doubts. The rooms are in small cottages which is the best, very modern and clean. But the best part is that it’s located in Turtle point which is the part of the island where you can see turtles while you swim next to the beach. I would definitely go back.
Guest User
Stayed in Mar 2024
Other
0 review
5.0/5
Outstanding
Posted on Mar 29, 2024
What a great stay! Super comfortable beds and extremely friendly staff. Everything was very clean. This place is away from all the noise and business which was great come night time. Will definitely stay here again if I come back to Gili T. Happily recommend this place.
Response from Property: Dear kylebQ1425DF, Warmest Greeting from Jambuluwuk Oceano Gili Trawangan! I am thrilled to read the kind review that you had such a memorable stay with us. All of us work very hard to make the guest have the most memorable stay during their holiday with us. Thank you for choosing us as your holiday destination in this part of the world and really look forward to your return at soonest. Do let me know directly to gm.oceano@jambuluwuk.com for your upcoming visit and I will ensure your stay to be a great holiday escape. Best Regards Made Sriasih General Manager Jambuluwuk Oceano Resort
Guest User
Stayed in Mar 2024
Other
0 review
4.0/5
Very Good
Posted on Mar 29, 2024
Very nice place, nice big rooms with comfortable bedding and big showers. They make it easy to get to your room with pathways right up to your room. You can use pushbikes all over the hotel. Also the pools out the back are amazing with a huge waterfall.