Anonymous User
December 11, 2024
Booked on Ctrip. After checking in, the concierge was driving to the room, but was suddenly stopped and taken back to the front desk. They said they had not paid yet and asked to pay again. I repeatedly explained that I had already paid online, but the other party said in a bad tone that I had not. Then the other party said that this order needs to be checked in online. I didn't know how to operate it, and the stalemate lasted for an hour. The other party said it was a mistake and I could check in. A fruit plate was sent, and the snake skin fruit was moldy. I booked two nights in a row, but I was not upgraded. Instead, I was arranged in the farthest, back and worst room.
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