Hotels near Powder Basin Shopping Center, Gillette

I made my reservation using the Choice Website. Upon arrival I was immediately greeted and recognized as a Choice Privileges Member. Check in was quick and easy and I was quickly settled in my room. The room was very clean and well attended. I enjoy in room coffee and was please to find an ample supply waiting for me. The bed was extremely comfortable, and I enjoyed a good night sleep. The wi-fi was strong and dependable throughout my stay and I was able to complete everything I needed. There was plenty of parking in a well-lit parking area. I opted to have breakfast with friends at a nearby restaurant, so I did not have breakfast at this hotel. I enjoyed my stay and found the staff to be very friendly and helpful. I will definitely consider returning to this hotel should I find myself in the Gillette Area again.

The rooms are average here, the internet doesn't work properly. It's otherwise a pretty average Hampton. The problem is the management. We ended up paying $6.56 more than the reservation stated, and I don't know why. The biggest issue was at check-in. There was no one there to check us in, and it wasn't very late - just before 9pm. We waited for a while, maybe 5 or 10 minutes, and then I called the hotel number. Melissa answered, I just told her that we were there to check in, and she hung up without comment. She did come out to check us in, but she told me that I should have gone behind the desk, and knocked on the door. I questioned why I would do that, or feel like it was acceptable, and she told me that she was just being funny. I didn't find it funny, and said that they could have a bell, or anything, and I didn't understand why she was being rude. She told me that I was being rude, and that she wouldn't give me a room if I continued being rude. I didn't understand how it got there, and just kept quiet until receiving the key. Once I had the key, I told her that she was the only one that was rude, and she told me that she was going to have me removed. Using the threat of not having a place to sleep that night should not be taken lightly, and it was clear this employee would have done it to anyone for almost any reason. I understand that workers in these positions are under stress and treated poorly, but sometimes the customer is still treated poorly for no reason. The most concerning thing, though, is that I contacted Hilton about it, and received unintelligible, clearly outsourced responses, and ended up getting nowhere with it. Hilton was one of the very best hotel chains 10 years ago, but has dropped to one of the worst. On this trip, I had issues with another Hilton property, and they chose to just not respond (they charged a made-up fee that wasn't disclosed). It's time to start looking at Marriott and other chains for quality accommodations.

Some cosmetic challenges aside, we felt mostly comfortable for our two night stay. An interstitial lack of security on external doors. Was nice to be able to open windows in the room. Adjacent restaurant was nice for convenience, and had some great staff. Heat lamps are a bit too intense for breakfast buffet, but warm food is better than no food.