Guest User
December 21, 2024
The hotel is set in a very picturesque setting and the staff is also cordial however the upper management is very GREEDY and non-coperative so will not recommend if you are more people or are doing Group Booking. I made booking of 17 rooms for our 35+ people group so practically I booked the whole resort with all 16 Riverview Rooms and one Pool Villa! Within 30 seconds of me booking my 17th room, I called them that it was a genuine mistake in calculation and allow me cancellation of just one room out of 17 rooms. This was much before checkin date. They kept on delaying replies inspite of me calling them 3-4 days in a row and suddenly at time of check-in they blalantly denied any allowance of cancellation or refunds. I believe that when you are catering to such a big group who has made full advance payment online before 2 months and did not even ask for any group discount , you should allow such small changes instead of being GREEDY to churn away just 8k bucks more. The management should learn some gesture of hospitality here. And rather it was pure loss for them of business too. Because of such ill-standards , we decided to have Lunch and Dinner at Woods at Sasan which was billed at Rs. 50k+ each time due to 40th Anniversary celebration of my parents. Had there been good welcoming and sorting of cancellation issue at time of check-in , we would definitely had Lunch and Dinner at Kavish Resort. So they lost 1 lakh revenue because of the greed to earm 8k bucks extra.