The Merchant City Inn

The location is excellent absolutely in the center and near all facilites you may need The reception staff was really friendly and helpful The room is nice and clean and have all the equipment needed For the price and location i highly recommend

Good location, near city center, convenient to get to queen and central railway stations

Great location Great location. Within waking distance of lots of restaurants, shops, bars, train stations and buses. Bit noisy at night but thats because it is so close to the night life. Rooms were warm as it was a heat wave when we visited and no fan or air-con but we enjoyed our stay dispite this. Staff are really friendly and helpful. I would stay here again

One night stay Hotel was very clean and staff very friendly.

Stayed for only 1 night. The staff were polite and helpful. The room was clean and enough for my needs. Close to city centre so very convenient for theatres, shops, restaurants. Although the room was basic it still had a drinks station additional heater if needed.

Check in was ok. The room was up steep stairs in an outer building and it was a bit of a faff getting in and out of the building door and up to the room, if you had any mobility challenges you would really struggle. The room was not clean, cheap mismatching furniture and the bathroom was filthy. I really didn't want to spend any time in the room as it felt grubby. I was on an overnight work trip and needed an early night. Around 10pm, shortly after I had settled for sleep, there was a fight outside the building and then what sounded like, a group of men entering the downstairs of the building block I was in and the shouting, banging and arguing started. I could hear the on duty receptionist trying to intervene and shouting he was calling the police. This continued on and off till around 2pm in the morning when the police did eventually come. I was really scared as the only way out of my room was down the stairs to the below floor where all this was going on. On checking out I mentioned this and was told that nothing was know about the situation and was told "I only came on duty this morning and don't know what happened". I followed up after my stay writing 4 times to the contact email, explaining what I had experienced and requested at the very least a partial refund and have never received a reply to this day...... it was the worst stay I have ever had anywhere in my 30 years of travel.