Guest User
June 29, 2024
Terrible experience with he hotel and the manager, Derrick Mauro. We informed the staff we did not want to stay the second night we had booked due to the conditions of the hotel, we were told that would be fine. We later discovered Mr. Mauro refused to authorize credit for the night we didn't stay. He said his staff had "no authority" to break his policy. Therefore, because they had no authority he would not refund the cost. Horrible hotel and horrible management.