Ramada by Wyndham Minneapolis Golden Valley

NO STARS!!! I travel for a living and have never been treated so poorly by staff and management. I have never written a bad review. I guess I'm easy going in general, but this place takes the cake! Put one load of laundry in for $2, set timer on my phone for 22min. Came back 22 minutes later to find an old man with a screw driver trying to open the lid by force! I asked what the problem was? He didn't answer. I asked again a little louder, he turned and said "broken" in broken English. It was just finishing the Final Spin cycle & he unplugged it. Then continued for 10 minutes trying to forcefully open. I've been a general contractor for 30 years, I also owned and ran a successful inspection company. I've serviced, inspected & installed countless appliances. Even a novice would know if you unplug a washer before cycle is complete, it's not going to auto unlock. How he came to the assumption that it was "broken" in the span of 22 minutes, I'm sure I don't know! Maybe somebody or himself thought it sounded loud? Anyhow, I only put a regular week of work clothing in machine(t-shirts, shorts, socks, underwear), no sweatshirts, towels or blankets) ITS SUMMER!, Didn't even come close to filling it up to top when loading. I tried to tell him to plug back in & let final spin cycle finish as it was at the end of the 22 minutes when he unplugged, but he didn't understand me. So I went to the manager (not sure of name but he was working on Saturday 9/7) and asked him what was going on and tried to explain situation & ask how machine was "Broken" if it hadn't completed its cycle, & how this incompetent hack of a maintenance man came to this conclusion? He had no idea what was going on & couldn't communicate w/ worker more than rudimentary sign language. He came back to me and said, he's working on getting it open. (No kidding, really?) I waited patiently in lobby for worker to truly "break" washer open while manager paced around lobby on a personal call on his cell phone. Finally wandered back and saw that washer lid was open, I started putting my clothes in dryer, and the old guy starts yelling at me in broken English, that "It's you fault, to heavy, to heavy, you break!" I was stunned! He was in my face like he wanted to swing on me. It was crazy, I looked at him & argued that it wasn't more than 3lbs (WET!) (not even cotton shirts) they're light weight wick away material & light weight shorts! The manager came back and said he could hear us & that the worker was used to working with these machines & that if he said they were broken he would know. Well you can't argue w/ Stupid, ignorant or incompetent people as you know, so I shook my head, grabbed my clothes, and air dried them in my room , (BECAUSE THEY WERE ALL LIGHT WEIGHT SUMMER CLOTHES) !!! Never been treated so unprofessionally by anyone(and I'm a contractor) so that's saying a lot! Terrible staff, bordering on criminal! DONT STAY HERE!

It seemed to be newly renovated. Clean, updated, furnishings were not damaged or stained. As nice as the Holiday Inn Express just up the street, but much cheaper.

Our stay was ruined due to the rude and disrespectful treatment we received by the front desk manager-if that wasn't bad enough, he attempted to serve us while sweating profusely as he chewed on a "corn on the cob" whilst been in foul form. Should not be allowed interact with the public.

The room had a strong cleaner smell.

It was very clean and the room had a more modern look to it, and there was a variety of breakfast options.

Very gracious and helpful check in

It was good