Guest User
October 1, 2024
It is with utmost disappointment that I convey that my stay When we arrived, the arrangements that I requested in the room were not honored. I requested a bed for my daughter and supplies for 3 instead of 2, as my daughter was with us. This was not seen to. There weren't enough towels in the room either, and it took ages for that to arrive. The patio furniture and walls were full of bird diarrhea, so we had to request for it to be cleaned. The pool deck was littered with mess as well, and there was a big dead pigeon outside our room. The couch was heavily stained, but the worst for me was that our beddings were dirty. When I saw this, I requested a change of room, and the receptionist quickly arranged this. We were given an upgrade, but after we settled it, we found 3 dead cockroaches in the room. We asked 2 staff members who came to our room to clean it up, and both refused. My husband then did it himself. Oh, and it was his birthday, by the way. We also had no bathrobes, so we requested it, and waited so that we could go shower. After 1.5 hours, we had to phone again, and reception was shocked that we did not receive anything. I have images of the mess, cockroaches, dead pigeons, and state of the room, if you would like them emailed. I feel robbed for having to pay for facilities that were beyond below what I would experience in my own home for free. We have given up on this establishment and will look for a different place to relax and unwind.