Collins Lake Resort

The good: Place is spacious and clean What is lacking: Upon arrival we encountered 3 broken chairs and a seriously unusable kitchen. We don't have a coffeemaker, enough plates or cups for each person (we are 6 in our group). There are other items broken/non functional. Dish waher silverware basket has holes in the bottom so large, silverware falls through. Fire extinguisher lsat service 2019 (5 years ago etc.) BUT- a chair, a cup and a plate per person (!!) I count as the bare minimum lodging should provide. Further, after contacting Vacasa promptly (within 2 hours of arrival) via text and providing them the requested pictures AND calling them and being on hold for 20 minutes, non of the items have been addressed of fixed in the 2 days! I get random texts back from AI (is my guess) . Example at 12.21 AM " Thank you for the pictures" and "they already have sent that over to the local manager". Non of the issues have been addresses or fixed. We stayed in many different places in the US and Europe. Sometimes things are not quite as clean as one hopes, or something is missing or broken. Then you voice it and it usually is being addressed. This is a new experience in that there is literally no response or attempt from Vacasa to correct the not so minor issues! Oh, and if they promise to make things right with refunding you a day's worth, don't feel better, because they haven't followed through with that either!

The good: Place is spacious and clean What is lacking: Upon arrival we encountered 3 broken chairs and a seriously unusable kitchen. We don't have a coffeemaker, enough plates or cups for each person (we are 6 in our group). There are other items broken/non functional. BUT- a chair, a cup and a plate per person (!!) I count as the bare minimum lodging should provide. Further, after contacting Vacasa promptly (within 2 hours of arrival) via text and providing them the requested pictures AND calling them and being on hold for 20 minutes, non of the items have been addressed of fixed in the 2 days! I get random texts back from AI (is my guess) . Example at 12.21 AM " Thank you for the pictures" and "they already have sent that over to the local manager". Non of the issues have been addresses or fixed. We stayed in many different places in the US and Europe. Sometimes things are not quite as clean as one hopes, or something is missing or broken. Then you voice it and it usually is being addressed. This is a new experience in that there is literally no response or attempt from Vacasa to correct the not so minor issues!