Grace Bay Club

My husband and I recently stayed at Grace bay club in Turks and Caicos for a quick adult getaway for 3 nights. Looking for luxury, quiet and a relaxing stay with great food. We have previously stayed at Seven star and Shore club. While the hotel has a lot of potential, several issues marred the experience, particularly regarding the lack of transparency about ongoing renovations. One of the biggest frustrations during the stay was the hotel’s failure to inform guests about the renovations taking place. Despite reaching out multiple times prior to my arrival to confirm that all renovations were completed, we were not informed that the entire infinity pool bar was under construction. Called, emailed and reached out on social media only to be told there are "light renovations happening in building B". Instead we woke up to drilling, hammering, and sawing—right next to the adults-only pool, right outside our door from 8 am to 2-3 pm every day. While I understand that renovations are necessary, the hotel’s failure to be honest and upfront about this is a significant problem. Transparency is key, especially for a property of this caliber. On the bright side, the hotel manager was responsive and tried to accommodate us by moving us to another area of the property. This did alleviate some of the disruption, but the issue of ongoing renovations remained. It’s clear the hotel is trying to improve, but better communication and planning could have made this much more pleasant. - **The Estate Pool & Bar**: This area was lovely—quiet, relaxing, and a nice escape. The bar service here was great, and the space was beautifully maintained. - **The Beach**: The beach is absolutely stunning—soft white sand and crystal-clear water. The waves were a bit rougher than what we had previously experienced in the summer, but I assume this is due to seasonal changes. Regardless, it was still a beautiful spot to relax and enjoy the scenery. - **The Estate Rooms**: The estate rooms are gorgeous—spacious, well-appointed, and comfortable. However, the adults-only hotel could definitely use some updating (the first room we were in). - **Food**: The food was excellent—every meal was flavorful, fresh, and beautifully presented. The resort offers a good variety of options. The drinks were also top-notch, though we did feel that having more pool and beachside service would have been a nice touch, especially for a 5-star property. While there are some great features, the lack of transparency regarding ongoing renovations was a major letdown. The beautiful beach, great food, and lovely estate pool cannot entirely make up for the disruption caused by the construction. I would recommend this resort, but only the estate side if you’re certain that the renovations have been completed—or if you’re okay with the possibility of noise. For a 5-star experience, better communication and maintenance are essential.

Truly first class service and large/beautiful accommodations. Traveled with our special needs son, and everyone made an extra effort to make sure he had a good time. Services at the spa were excellent and reasonable, lovely shop onsite, food was good and you can't beat sitting virtually on the beach when dining at any of the restaurants - lovely open air with not a bad view in the house. Concierge services available to help with any outings or reservations. Not inexpensive, but you do get what you pay for.

We had a great experience! The resort is a bit older than some but the pool areas are great and the service is impeccable. Ramsey & Antonio went above & beyond to attend to all our needs, making our trip one that exceeded our expectations. Every member of the staff is congenial & committed to serving the guests in an exceptional manner.

Truly a five star resort in all respects located on a beautiful part of the Grace Bay beach. Everything about our experience was amazing; the food was fantastic, the service was top notch, and everyone was friendly and helpful - from the reception desk to the pool and beach attendants. We can’t wait to come back!

Grace Bay Club is a beautiful resort! The beach is gorgeous and pools were relaxing and quiet. The staff is friendly and very attentive. Antonio and Ramsey were great concierges- welcoming and helpful. Yves and Junie were wonderful staff members who stood out to us. We enjoyed the restaurants and spa. We highly recommend and would love to go back!

Sad to say this was quite a disappointment. The facility and beach are lovely, but service is almost non-existent. This is not consistent with a so-called luxury hotel . Much ado is made at check-in, but there was no subsequent follow-through. The “personal concierge” said he would remedy some issues repeatedly , but did not.We were told certain things would be brought to our room after we requested them ( basics that should have already been there), and additional promises were made , but nothing materialized. The food was better than average but not up to the standards we have experienced at other expensive Caribbean resorts. The hotel was not at all crowded, yet service in the restaurants was lackadaisical at best: drinks took 20 minutes, servers disappeared without taking orders. Perhaps the place and its staff are resting on its laurels, as the Club used to be one of the finest. We are unlikely to stay there again, and will look for a place where customers are more valued. Having said, there were some employees who were very friendly and helpful. Wish they were the norm.