Guest User
October 20, 2024
We were extremely disappointed with our visit to the Grace Bay Club after recommendations from friends and reviews online. From the start, it was not a great experience. We were contacted by the group to amend our reservation due to a computer glitch that allowed a night stay prior to their reopening for the season. We accommodated the request and stayed one night at their sister resort, Rock House. Upon our arrival for our stay at GBC, we found the lobby and other locations still under construction. Dining was very limited and the premier restaurant, Infiniti, never reopened during our stay. Breakfast was a disaster with location changing daily to work around construction and regardless of location, our meals were arrived cold. We left the resort for lunch and dinners after our first night and had very enjoyable meals at the other top resorts on the island. Though there were a few members of the staff that tried, the rest of the staff seemed to have trouble getting back into the swing of things. It was almost an inconvenience to ask for anything. The resort was not forthcoming about the ongoing construction and limited dining options which was unacceptable. The only saving grace was the beautiful beach and weather. We have experienced many off the top resorts in the Caribbean as well as Bermuda and GBC did not measure up.