Occidental Granada Reviews

Response from Property: Dear guest,The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this reviewThank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We also thank yoy for your gratefull words about our situation, we are glad to know, this point had made your stay even better if it should be.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Francisco Illescas, Occidental Granada Hotel.

Response from Property: Dear customer, We want to thank you for sharing your opinion about your recent stay at the Occidental Granada. We are very proud to know that you have a nice impression of your stay with us and that, in a special way, you wanted to highlight the kindness with which was attended by our entire team. Your desire to return is the best gift you can give us. It will be a pleasure to welcome you back to our establishment. A very affectionate greeting. Javier García Galindo, General Director

Response from Property: Dear guest, First of all, we would like to thank you for choosing our Occidental Granada hotel and for informing us of your concerns regarding your time with us, as this gives us the opportunity to note the areas that may have a small room for improvement and For this we are very grateful. We appreciate your opinion regarding the price of parking and understand that additional charges may be inconvenient. We do our best to keep this charge as low as we can for our guests so that our price is in line with or below area hotels with this service. On the other hand, know that these costs help us with proper conservation and keep the area clean (and monitored by our security personnel). Our guests usually leave us very positive comments about this service given the comfort and peace of mind that it means for them not to have to worry about their vehicle during their stay with us. Otherwise, it is very encouraging for us to see how satisfied you were with your accommodation experience and with the tranquility you were able to enjoy staying in one of our spacious and comfortable rooms. We also thank you for pointing out the cleanliness of our facilities, being fully aware that this is a vitally important aspect for our guests to feel comfortable in our hotel. Our cleaning staff carry out a thorough cleaning of our facilities and rooms every day. We hope to welcome you in the next opportunity. Receive a cordial greeting, Javier García Galindo, General Director

Response from Property: Dear guest, Thank you very much for leaving us your comment about the satisfactory experience with us. It is always our goal to achieve maximum satisfaction for our clients and we are delighted to hear that you enjoyed your vacation at the Occidental Granada hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future.Javier García Galindo, General Director