To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
Filter by:
Sort by:
All reviews(108)
Positive reviews(6)
Reviews with photos/video(2)
Negative reviews(2)
Guest User
Premium Room
Stayed in Dec 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Dec 23, 2024
This is a fantastic hotel. Our rooms were very comfortable. The hotel is convenient to the central area of Granada.
Guest User
Melia Room
Stayed in Oct 2024
Couples
5 review
4.5/5
Great
Posted on Nov 5, 2024
Convenient and newly renovated.
Guest User
The Level Premium With Terrace
Stayed in Oct 2024
Couples
15 review
5.0/5
Outstanding
Posted on Oct 10, 2024
My favorite hotel of the whole trip, the room is big and clean, the balcony room is on the 6th floor, you can have a drink and watch the Agong. However, the view of the balcony room is not the view of the Agong, which is different from the picture. It is the street view. Locals drink until at least 3 o'clock on weekends, which is a bit noisy. In addition, the breakfast does not match the positioning of this hotel, and there are too few choices. Despite this, I still love this hotel~
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for choosing to stay at my hotel and giving your detailed feedback! We are glad that you were satisfied with the size and cleanliness of our room and that you were able to enjoy the exclusive The Level service on the sixth floor. We take great pride in providing you with a comfortable room experience and unique premium perks. We noticed that your expectations for the view from your patio room were not in line with reality, as well as the noise issues on weekends. While our hotel is conveniently located in the city center and close to many famous attractions, we understand that noise may disrupt your rest. We will make sure to recommend quieter interior rooms for guests looking for a peaceful stay. Regarding breakfast options, we have always been committed to providing a rich and varied gastronomic experience, we will record your feedback and continuously improve our services. Sincerely look forward to your visit again! I wish you a good mood every day! Laura López, Voice of Customer Coordinator
Show More
Gaoxiaosheng
Premium Room
Stayed in Aug 2024
Family
2 review
4.2/5
Very Good
Posted on Aug 26, 2024
Everything else is good. Breakfast is unbelievable, the fruit is not fresh, the other things are not tasty, I just had an egg and ended up
Original TextTranslated by Google
Guest User
Premium Room
Stayed in Oct 2024
Travel with friends
7 review
0.5/5
Posted on Oct 11, 2024
It can be said that there is nothing good about this place except the location. The room is 1800 per night, which is equivalent to the level of domestic homestay. The window is a small window facing the patio, which is almost non-existent. There is no free water. The hygiene is very average. Although it is newly renovated, it feels old. I don't recommend staying here. I noted that it was a high floor and I was given the 2nd floor. In short, it is very bad.
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for choosing to stay at my hotel and giving your detailed feedback! We are glad that you appreciate the central location of our hotel, which really makes it easy to explore Granada's history and culture. We noticed that you were dissatisfied with your guest room experience. Although some of the details you mentioned are inconsistent with the information we provided, we will continue to work hard to ensure that every guest has a comfortable stay. Our The Level service is designed to provide guests with an exceptional stay experience, including private check-in and personalized service. In addition, our dining experience is one of the highlights we offer our guests, with our carefully crafted dishes using local products designed to bring guests an exceptional gastronomic experience. Sincerely look forward to your visit again! I wish you a good mood every day! Laura López, Voice of Customer Coordinator
Show More
Anonymous User
The Level Premium With Terrace
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 8, 2024
If I have the chance to come to Granada again next time, this is the hotel I will choose!
Original TextTranslated by Google
Esther
The Level Premium With Terrace
Stayed in Jul 2024
Family
15 review
5.0/5
Outstanding
Posted on Jul 30, 2024
The hotel has good service and good location. The room is clean and well-equipped
Original TextTranslated by Google
게꼬뇨
Classic twin Room
Stayed in Aug 2022
Couples
4 review
2.7/5
Posted on Aug 17, 2022
The location is perfect It's right in the middle of the center of Granada But the room is small and the sheets are poorly cleaned I sneeze in the dust everywhere The room was smaller than expected Service from the staff was good