Hotels near Santa Isabel la Real viewpoint, Granada

I’m sorry to deduct stars for this hotel as there is much about it to enjoy and we did. The concierge was very helpful, the rooms clean and comfortable and it’s a great location for the city but ……. 1. Having a roof top bar is an asset. We were encouraged by the reception staff to visit it as it has stunning views. I asked if you had to book and was told no, open from 7. It does have stunning views as we discovered when we went up there but it was closed on Monday and Tuesday! Why? It’s peak tourist season and we were encouraged to go up there ! Very disappointing. 2. The breakfast buffet was good but there was only one person clearing and laying tables and making sure supplies were replenished. There were queues for bread, juice , bacon and eggs. It was 9am. Shame as it’s a great location .

Good location, good value for money, good rooms, close to many major sightseeing attractions, many restaurants/stores/supermarkets nearby, close to airport bus stop and citybus stops......... Did not expect it was such a good place to stay, given the ”hostel” name. Chose the Toc Hostel because of its convenient location and not too many ”last-moment” choices. Booked the single room with private bathroom (avoided the dormitories with shared bathrooms), and was further updgraded to family(?) room upon check-in. The accommodation was better than many mid-range hotels; clean, quiet and spacious. One drawback/point to note: the daily continental breakfasts were rather simple, and only started at 8am; rather too late if you booked early day-tours.

Oh dear what a horrible place. Even the entrance and reception are shabby giving really bad first impression. The check in man was friendly but that's where any praise stops. On opening the door to our rooms they stank of smoke. The rooms were small and our double was 2 singles pushed together which moved apart when we sat on them. The furniture was faux dark brown wood, the safe didn't work, there was no fridge considering the temp outside was 35degrees we needed somewhere to keep water cold. The blind was broken and wouldn't close so we couldn't shut the light from the street out. The shower was hand held over the bath. We got no sleep that night as there is no soundproofing and there were cars, lorries road sweeper and people parting outside all night. We moved out to an apartment next day booked over dinner as we couldn't cope with another night. We did receive 2 nights refund out of 4 but we were still out of pocket

As other have said around 10 minutes walk from City Centre but close to all attractions. Rooms are excellent, spacious and have a nice bathroom. Tea and cofee provided and rooms kept spotless by cleaners. Did not use amenities on offer or eat in the restaurant so cannot comment on quality. Only one minor negative was around wifi - brilliant in reception but 'patchy” in room and would often lose connectivity. Overall first rate hotel and would return.

It's a clean hotel with friendly staff. Price is reasonable for all the amenities it has. Very ideally located with easy access to attractions and restaurants. Because it's centrally located, very easy to get taxis too without any hassle. Will recommend this highly!

The hotel has 2 strong sides: the location, and the staff. I must mention the Front Desk staff, very friendly and accommodating, with quick check in, and check out process. Whoever owns the place, has to bear in mind that even the most amazing staff will, sooner or later, stop covering up any other failures. Good staff members will start leaving the place for a better one as they will be ashamed to work at such a crappy place. I come from the hospitality industry, and I can clearly identify problems in the hotel, which is a low budget given by the owner/owners, or poor management. CLEANLINESS: In my opinion housekeeping staff is not given enough time to clean the rooms properly. When we checked in, the bed tables, including the phone, were literally covered with dust. Therefore there were ants in the room, and the bathroom ceiling and walls were full of mould. I don't understand, nowadays you can easily get environmentally friendly detergents for the mould, and for ants. BREAKFAST BUFFET QUALITY: Even though the variety of products was very wide, the quality was incredibly poor. The cheapest stuff that would be normal to get in the hostel or student sort of accommodation, but not in the 4 star hotel. Very bitter, and burned coffee from the self service coffee machine (1 out of 2 was out of order by the way), green clumps in scrambled eggs, and totally green, not ready to eat bananas.... All these should not be served in the 4* hotel. AMENITIES: We were quite surprised there was no ironing board in the room, normally there are 4* hotels. We asked Reception around 11pm about the possibility of getting it to the room, but the Night Receptionist was clueless where he could find it, and asked to come back in the morning. This situation should not happen as the night shift members should be most experienced, and most aware of all the hotel aspects. We could not wait to do ironing until the morning so I had to do it on the bed. Thank God we had an iron in the car so I was able to prepare our outfits for the wedding the following day.

For a four star hotel the restaurant was only 1 star which is why I marked it so low. We were only here for 2 nights which was long enough! We has dinner in the first night, what a mistake! There was a very poor choice of dishes, nothing was labelled so you had no idea what to choose. Staff were too slow to top up dishes. Breakfast was absolute chaos. Only 2 drinks machines with long queues at both. Poor selection of food that was not replenished quickly enough for volume of diners. Our room was acceptable but nothing special. The hotel is at the top of a steep hill with one or two shops a short walk away, but no bars and the drinks in the hotel are very expensive. The one thing close by is the Alhambra. There are also bus stops nearby along with the hop on, hop off train that goes around Granada. The hotel will order a taxi for you, around €5 down to the centre of Granada. The Alhambra is not to be missed and I'd recommend the train that goes around the city.

MUY DECEPCIONADO con esta gente. He tenido un problema de salud, y me han tenido 3 dias dandome largas para poder hacer una modificacion en el cambio de fecha de mi estancia, en la cual viajo con mujer y niños. Muy poca ´´Humanidad¨´, que ni siquiera sugiriendo pagar incluso mas en otro fin de semana, han preferido qued**** con todo el dinero y perder un cliente. Esto le puede pasar a cualquiera, pero así demuestran lo que les importa la gente. en ningún momento he pretendido que me devuelvan nada, solo modificar la fecha y me han estado engañando una y otra vez. En todos los sitios que he tenido que cancelar este fin de semana, en ninguno he tenido problemas y he podido modificar para las siguientes semanas, pero los de este hotel me han estado dando respuestas distintas cada vez para aburrirme y terminar diciendome que no van a ´´hacer nada para intentar solcionarlo, es lo que hay´´ y que el Covid no es motivo para hacer modificaciones. Yo tambien trabajo en una empresa de servicion, y lo que intentamos en estos casos es ponernos en el lugar del afectado y buscar una solucion, porque hay que tener humanidad y empatia con las personas ellos han preferido qued**** con 250€, lo que les hace ver que son

The hotel is located in a parking-free zone, so you can't avoid renting an underground parking space for 18 euros. The underground car park works with an elevator that was remotely controlled upon arrival. The availability of the car is delayed as other guests may be using the elevator. The interior design was attractive, the rooms were very small. I had a twin bed, which was obviously tiny. Coffee in the house bar in an original container. (photo)