Hotel Motel Bonsoir

I hardly know where to start. We booked this because the price was reasonable, and it had some decent reviews. Big mistake. We were two couples, seniors, well travelled, but all agreed this was the worst place we had ever stayed, from the moment we pulled in the driveway. We had to pay in full when we checked in. Went to the rooms, and it took 5 minutes of jiggling the key in the lock, then a shove with a shoulder to get in. Musty, old smell. One of the beds tilted sideways as if it had a broken leg. Curtains worn and suspiciously "see-through". Threadbare bedding. Security chain on door broken. Bathroom sink did not drain and smelled disgusting. No towel racks - what do we do with our wet used towels??? No coffee maker, no breakfast unless you go to office and PAY for coffee or instant Ramen noodles. Wifi didn't work. Went to office to see about the Wifi, and there was another couple checking in, having trouble with the credit card reader. The clerk got angry and frustrated, and THREW THE OFFICE PHONE ACROSS THE ROOM! That was our hint to leave the office and not complain. Back in the room, pulled the bedside table out from the wall to access the plug, and there was a pile of potato chips on the floor back there. Bedside lamp did not work. Bathroom light over sink did not work. When we came back to the room after being out all day, our little pile of wet towels was still in the tub. No one had come to change the towels. And we couldn't hang them up and reuse them because, I repeat, there were no towel racks in the bathroom! These issues were the same for both rooms we booked. Why didn't we leave after one night? We decided to just tough it out. Only positives were that our rooms were away from the road and quiet, and the lovely lady who checked us in was polite and spoke 3 languages. The best part, I guess, is that this stay has given the four of us a huge laugh in retrospect. We will forever be talking about "that awful motel in Granby".

Other than the very friendly woman at the front desk, there is a lot wrong with this property. Upon first glance, the room looked fine, but on closer inspection, the laminate floor was extremely dusty and the bathroom floor dirty. It took 5 minutes to get hot water from the shower. There were 2 entrance/exit doors and the locks were a joke- old key entry and night latches in both doors that a toddler could have kicked in. When we arrived, the back door wasn’t even locked. My friend was afraid to sleep here unless I agreed to keep the bathroom light on all night. It’s an old style L shaped motel with an outdoor pool in the middle and could be okay with a LOT of work. The surrounding area was not nice and when I went for a walk, the only option was to walk along the busy road. The only place I saw to get a bite to eat was a take out pizza place. I would never return.

The old saying is you get what you pay for and in this case it could not be more accurate. Rooms are old and show their age not only the decor but in smell. The rooms ( our group had two) had a very strong odour of cigarettes although rooms are designated no smoking but obviously the result of years of smoking in the rooms. After dropping a sweater on the floor we foolishly looked under the bed and found quite a few cigarette butts and obviously years of dust. We just wanted a place to lay our heads after a great couple days at the Granby Zoo but if you’re at all picky or fussy spend a little more….I would not stay here again

Short notice trip, needed a place to stay for a short overnight stay. It's been a long time since I've stayed at a non-chain motel. This looked good enough and it was in the right location at the right price, so why not, even after reading the reviews here. While their listing states the front desk is open 24 hrs as we got 2hrs away I received a call stating that the front desk closed at 10pm. I explained that we couldn't make it by then and what their listing stated. They replied don't worry, that they will stay. It just put a little pressure to get there quick. So of course I drove by it as their sign out front had some burnt out lights on it on the one side. Finally got there and they were friendly and welcoming. The room was more nostalgic than we expected but fun too. It was clean and comfortable enough even though it had signs of being well used. The shower was a little short, good for me, but not for anyone over 6 feet. Anyways we had a good albeit short stay here, other than the phone call no complaints. It worked.

I booked this hotel June 18th, 2022. We were to check in July 22nd, with my husband, grandson and I. On the 20th, I developed a detached retina. I had surgery that day and am booked for another surgery tomorrow. My daughter called in and tried to cancel. They were beyond rude. Saying she could not speak to the manager. She was actually laughed at. I called today. There was no way I could get any refund. Nothing. That was the rules. Absolutely no compromise. This was 48 hours in advance that we tried to cancel. They were extremely rude, did not put me on hold. Kept talking in French. I feel we were treated like garbage as we do not speak French.