Country Inn & Suites by Radisson, Grand Rapids, MN

The front desk, the breakfast staff, the grounds keepers and the maids all have amazing personalities and have made me feel welcome. At night time it was so very quiet here I was impressed with how quiet it was(I had surgery and am recovering here because I have 4 flights of stairs and a lot of dogs in my house.I was up until 5am (my ankle hurt) and so I counted the times I heard people from 9 pm until 5 am. Three times, I heard people ONLY 3 times and the hotel is packed. They accommodate and love dogs at this property I love the big area behind the hotel for the dogs to run and play. The room is a bit dated but for the price it’s worth it. I’m not one to complain but I know some people do. I worked for Wyndham hotels for 10 years and I had a lady call upset that the shower curtain white was different than the toilet white, so if you’re a Karen like that maybe this hotel won’t be up to your standards. The beds and pillows are comfy. The breakfast Omelettes, bacon and waffles were delicious. Very good stay so far and I have 2 more nights to go. :)

Definitely overpriced probably won’t stay there again pool closed hot tub closed breakfast closed before time posted rooms not the cleanest when I made a reservation it definitely looks a lot better online wouldn’t of complained if the price was lower

Do. Not. Recommend. 1. Room was restocked, beds made, but nothing was actually cleaned. - toilet was dirty, bathroom floor was full of debris, closed the bathroom door and found a broken utensil and smeared piece of cake/cupcake smushed. Clearly the floor wasn’t cleaned. My daughter showered- tub drains incredibly slow- nasty! Also, other guests garbage was found under the table… 2. Smoke detector in our room and our neighbors room didn’t have batteries in them. 3. Upon entering our room, immediate stench of cigarette smoke- in a non smoking hotel, #2 makes sense 4. Got to the pool, hot tub doesn’t work, a post 3 weeks prior to this, another guest commented the hot tub didn’t work also…… and, at minimum, a courtesy sign should have been posted. 5. The pool room is HOT and HUMID AF, there’s NO airflow, there are two fans, but they don’t work either. 6. Pool water doesn’t smell chlorinated like other hotels I’ve been to, and I’ve been to a lot- also, the water is murky/dirty looking- pool care is to be done DAILY, I know this from experience. 7. Outlets in our room, DONT WORK!!!!!! 8. The employees, they’re kind, but unprofessional. There was a baby here with the evening staff- when the employee was running to get things, baby was left unattended in plain sight. A baby was also asleep in a car set behind the counter- I’m a mother of 3, I get times are tough but this is no environment for a baby. 9. There was no rollaways, so I asked for a thick blanket, they were all out. No bath towels were clean for trade in, and there was no freaking pool towels. We’re here with many families for a wrestling tournament- they should have been on top of it and better prepared. 10. Breakfast was an absolute nightmare. Cereal and bagels were provided- it was set up for hot food, but NO hot food was out. Apparently staff didn’t make enough and didn’t keep up.. Frankly, based on 1-9, idk the food would even be safe to eat… seriously. It was not a great experience. It has been our worst. A family was caught up at the desk asking for a refund, they said “we’re not staying here, we will stay anywhere else” how sad. I really wish this was an “off” weekend, but based on previous review- it’s not. This hotel needs some serious help. Training needs to be redone. Priorities need to be reevaluated. Things need to be maintained. I strongly recommend someone come out to inspect, health and safety, a higher up/management level person, someone needs to do something. I do not recommend this hotel. This was a waste of money and I’m one of several parents /guests that are severely disgusted and disappointed. I will be reaching out to management at a higher level to address my concerns!

Stay with a school group and one of the kids left a bag with headphones in the room. I called 20 minutes after we checked out to let them know. Was told they hadn’t cleaned the room yet but she would go look. She took my number down and never called back. I called a few hours later as we would be heading back through and could pick them up on our way back. Talked to the same lady but she wad rude this time and said nobody had brought them to the front desk yet. I know they were left there so clearly someone took them. Had I known they would be so dishonest I would have drove back right away. Also, waited 15 minutes for eggs, sausages, and potatoes to be told it would be another 10 minutes. How long does it take to heat that up? The pool and hot tub were also down (not that I planned on using them) and you could smell the chemicals on the towels and bedding. Needless to say, I do not recommend and was VERY disappointed for $136 for one night.

I personally worked here, and I would only recommend it if you don’t care that there’s a possible chance that your room was cleaned by some workers who dont vacuum but instead picks up anything visible to the eye, wipes crumbs off unused beds, doesn’t wipe everything down if it looks clean enough.. i mean the list goes on.

To start with arriving and a young guy in a hoodie smoking blocking the front door. Turns out that's the front desk attendant. Asked if I was checking in and I jokingly said don't let me stop you as I went inside, so he stayed out there smoking. Checked in without much of a word said. Got to my room and was immediately regretful of my decision to stay. Carpet is ripped up anywhere it meets the tile. Stained and gross as well. You can tell attempts are made at upgrades like bathroom vanity and other furniture but the rest of the room is old and dated and worn. The toilet tank lid was not the right lid so it's a different shape sitting on top of tank. Then the decorative plunger next to it with a plastic bag marked Mens on it was just disgusting. The towel rack was also improperly installed and starting to comenoff the wall and bent from wait of towels. The absolute worst bed I've ever slept in. With 4 tiny little pillow for a king bed that were so worn out and flat I woke up with the worst headache. I travel for work frequently and this has got to be the worst experience yet. Not staying my second night I booked and going next door to the new Best Western Plus. I should have read more reviews. Don't be fooled by pics of one room they took pics of.

VERY small room!! Everything was clean, but our room with a king bed was VERY small with very cheap furniture. There was only one nightstand by one side of the bed. Thankfully, the bed was comfortable and the breakfast was fine. However, think the accommodations overall were not worth the cost.

Very uncomfortable beds, I needed to see a chiropractor after my visit. Unfinished construction and repairs throughout the building. Hot tub was out of order, which was one of the main reasons i had chosen this hotel in the first place. Staff was friendly, but unfortunately have to deal with crabby customers due to their terrible experiences. Will NOT stay here again.

We did not realize the property was under construction. One of the locks on our door was broken. The hot tub was broken. The pool was nice. Breakfast the first morning was disappointing as there was very little to choose from so we had cereal. It was better the next day. The staff were friendly but would disappear from the front desk for long periods of time.