Hotel Eulenhof

Very poor customer service! I showed up at 9:30 pm to check in and entered the lobby to the front desk. Long story short, I was stuck waiting in the lobby with no sign of anyone until 11pm. Eventually I had to contact *******, they called and received no answer. After a while, they were able to get a hold of the owner and he finally came out. He walked into the lobby and looked angry. I said hey, and he said hey back, but in an pissed off way. I said I have a booking and he says “oh yeah, what’s your name?” (again in anger) I said my name and he grabbed the key card and started stomping off to the room.. .. so I followed… On the way up the stairs I said I had been waiting since 9:30, and he replied in a rude tone “I don’t speak any English”. We got to the room, he opened the door, passed me the card and walked away angrily. If it wasn’t already past 11pm and I would have just left. I did not want to stay there. I can’t believe a hotel owner would treat his guest like this. I was unhappy about the long wait when I arrived, but I could understand if he was busy doing something, but then to be treated like that once he did show up. Unbelievable. I slept, and left as soon as I woke up. I paid for breakfast with the booking, but just left. Extremely poor customer service!

I arrived and had to wait 90 min in their lobby without a single person showing up. After an hour and a half, the owner came out and was incredibly rude to me, I paid for breakfast but left without it

This hotel is a mom & pop establishment. I arrived around 6pm and like the other guested stated waited for over a half an hour ringing bell, asking other guest for help, before finding help in the kitchen. Once we got his attention he said one word ~ "follow". Understandably a language barrier but I got it he walked us to our room. The whole hotel is VERY ""comfy" lots of stuffed bears, baby dolls, but nicely decorated for the holidays. The next morning since I read conflicting reviews on *********** if breakfast was included or not {( I mean it is a B&B) I just wanted to make sure}..... well I was wrong! the same gentleman from the night before came over to us with a scald and showed us a note ~ stating that we didn't pay for breakfast and that it wasn't free. I told him I would pay he said I had to pay the next day ~ only $10 extra a person. just wish I knew so I wouldn't feel like I was stealing!

Room had everything you needed. Decor is full of character! I was uncertain about the fleecy bedding, but it was very comfortable. The fridge was small (hold 4 cans) and quite noisy. The heating consisted of a fan heater, but was adequate. Very clean. Usb port in bedside light. Decent shower. Nice and quiet. Beware! no lift, and a spiral staircase. Reception Didn’t speak any English and I don’t speak German but we got by 😊. Food smelled good but did not use the restaurant at all on this occasion.

Lovely hotel in a farming area. Hosts were very welcoming and had all manner of amenities available. Would definitely recommend!