WoodSpring Suites Washington DC Northeast Greenbelt

I was very disappointed to find out that I had to PAY $250 pet fee which was more than my room. Unfortunately I took a ride sharing service which was very costly from the first hotel id booked. Had I know I had to pay $250 non refundable pet fee before arriving I definitely wouldn’t have booked that place it was a Saturday evening and all others places in the were booked. The Clerk Supposedly the Asst Mgr told me that that amount is listed on the site. It is not. My dog weighs less than 15lbs. $250 is ridiculous and I’m going to file a dispute my pet is ESA Certified snd she wouldn’t even look at the letter. There was also a fire in the microwave which I still don’t know how it happened and I was told the mgr would come and see the next day instead I was told again by the Asst Mgr who’s attitude was insulting and offensive that I would be charged $150 no one came yo see the microwave I woke up to a $155 amount taken from my account without my permission and that wasn’t the initial amount. Had I been found liable after inspection I would have paid cash. I noticed that this place is for people who are basically “living” there. Even though I stayed longer than I attended that totally ridiculous upfront non refundable $250 pet fee is the reason why The Gentleman that worked the overnight shift was awesome. He should be commended for putting up with the “ASSistant Mgr”. The Manager Diana was ok. However she never came to look at the microwave and I asked to be moved to another room. That never happened. I had food that I couldn’t really eat it was very unnecessary ridiculous costly stay. On top of that the vending machines charged $3.00 for a small bag of chips etc. AND my room was on second floor In the front of the place and all night long guest etc were outside laughing talking (smoking area). Anyway I would never recommend suggest or try to convince ANYONE to stay there. It’s a big rip off and what I wanted to be quite and affordable days to myself cost more than it should have. Basically close to $500 including the Expensive LYFT ride there from the bug Infested foul filthy smelling hotel I booked under Trip first. I will be filing a complaint and dispute about that $250 that’s ridiculous and that amount is important information for Travelers and should be clearly stated under pet policies. Never Again

All I can say is WOW! The Staff at WoodSpring Suites in Greenbelt, Maryland is excellent. The General Manager Mrs. Veronica Rich is a gem; she truly cares about her guest and property. My Faith in Housekeeping and Ms. Nikki in Front Desk/Customer Care are both great. Truly a wonderful experience!!!!

Contacted the hotel the day prior due to not being sure of our arrival time to let them know we would be there. Was told that if we didn’t arrive by a certain time, our rooms would not be held and that we should try to get there earlier. We adjusted our travel, arrived early and was told check-in wasn’t until later. We were able to get our rooms. However they need to work on their customer service. Two towels per room, no dishes for the kitchenette. No frills.

Hotel is close to GSFC. It has kitchenette with full refrigerator and microwave which was very handy. Bed was pretty comfortable and AC worked well. Room 402 looked over the shopping plaza and was pretty quiet. Floors were sticky and dirty. I asked to have them cleaned, but nothing was done. Room keys not working for three days. Kept getting turned off. Housekeeping needs to change the water in their buckets more often between rooms to clean the floors. Dirty buckets of water really don’t clean that well. No wonder my floor was sticky and dirty.

Me & the front desk employee walked me to my room to view it and we instantly saw 2 roaches one leaving the bathroom and one crawling along the counter by the bed. The sheets also had spots on it and the hotel was very loud with guest and it’s being used for shelter and if I’d known that I wouldn’t have stayed there.

This hotel needs to be condemned! There were roaches in my room. I paid for two nights, but because I was so disgusted , I left before my stay was over.

The manger at the front desk was very rude

Do not stay at this property. The front desk receptionist never answered the phone (before check-in). When I arrived, she said I can't book-in after midnight. The sign clearly said "24 hours' service. She was rude and nasty, and called the police. Her manager said receptionist was poorly trained.