I hope this email finds you well. I am writing to express my disappointment regarding my recent hotel stay at your property. After reviewing my experience, I must say that it was completely unacceptable.
Firstly, upon arrival, I found the cleanliness of the room to be subpar. There were visible stains on the carpet and the bathroom had not been adequately cleaned. This lack of attention to detail was not what I expected from a reputable establishment like yours.
Furthermore, the level of customer service was far from satisfactory. The staff appeared indifferent and unresponsive to my concerns. Despite approaching them with my issues, there was no effort made to rectify the situation or offer any form of compensation for the inconvenience caused.
Additionally, the amenities promised on your website were not fully available during my stay. The fitness center, which was one of the main reasons for choosing your hotel, was under maintenance, and no alternative arrangements were made. This lack of transparency and failure to deliver on advertised services is truly disheartening.
As a frequent traveler, I have stayed at numerous hotels around the world and have come to expect a certain level of quality and service. Unfortunately, my experience at your property fell far short of these expectations.
I kindly request that you address these issues promptly and take the necessary steps to ensure that such incidents do not occur in the future.