Holiday Inn Express & Suites Greenville-Downtown Reviews

The staff at this hotel are amazing! Always friendly and welcoming! Hands down my favorite stop on the road. I always look forward to it. Great location downtown and within walking distance to great restaurants!

The front desk clerk BARBARA is the best!!!!!! She makes the whole place feel like you want to be there! We would definitely stay here again.

great city to visit and great location

Great location with Decent rooms

Only bad item was the exhaust fan did not work in the BR.

Rooms were newly remodeled and could not have been cleaner. Super comfortable bed and a great breakfast. Walking distance to downtown and Falls Park.

My husband and myself stayed at this hotel and woke up the last morning to several roaches in the bathroom. We took the insects down to the desk and was told a manager would be in contact. I do not believe we have ever been contacted by a manager but instead front desk clerks. They called and said we would be issued some of our $ back, never happened. Called back, oh you have to go thru trip.com, called , they called hotel. Called me back and told me Allison would take care of it. She has sent me an entail where she credited account, bank says not there, to ask for tracing number. They will not provider me with a tracing number. Was told several different amounts were credited, different story every time I call. So now they say nothing they can do, call trip.com again , I have reached out again with no luck! Customer service STINKS ! Did I mention having to unpack ahd shake everything out before taken belongings back into our home? Little German roaches!, I don’t want them.

This was a very pleasurable experience for my brother and me. If we ever come into the city again, we are staying here! 10/10 recommend.

The staff was over the top friendly, helpful and very courteous. Whole property was a 10 from bottom to the top!

No wi if. Had to call late at night and they said I need to get dressed and come to deal???? Said they upgraded room then put us across from breakfast area. Noisy. Refrigerator rumbled. Pillows awful.

Barbara at the front desk was awesome. :-). Only suggestion is that breakfast should be open later than 9:30 on Saturday.

Barbara Robson was fantastic from check in to check out and represented what service with a smile means

Barbara is AMAZING!!! She was so friendly, polite, and professional! She went above and beyond, and I would return because of her.

The front desk staff, Rebecca was amazing and so helpful and informative! Will stay again!