Hotel Vivar

Cuando reservas confías en lo de 60 y pocos euros que anuncian. Cuando llegas pagas por adelantado y si pides la tabla de precios te dicen que no tienen. El precio va subiendo según van llegando los huéspedes. Empezó en 75 euros y acabó, por la misma habitación, en 125, en un dos estrellas y en Griñón. Y si te toca una habitación abuhardillada, tendrás el “privilegio“ de madrugar, ya que no hay cortina ni persiana. Tampoco tienen hojas de reclamaciones. Salir de la ducha (desastrosa) sin lesionarte es casi imposible. Se aprovechan de la nula competencia. No pongo un 1 porque mi habitación tenía persiana.

It is a quiet hotel, the beds and bathroom are comfortable and I have not missed anything. I have missed having parking....otherwise everything is very correct

Clean hotel. Big room. Smiling staff and pleasant welcome.

We just got married in Cubas and, almost a year ago, we blocked all the hotel rooms for our family and friends. At that time, they gave us the 2021 rates and told us that the 2022 rates would go up a couple of euros and that they would send them to us. We managed all this with Claudia, with whom our experience was super good. The problems began when our friends called to confirm their rooms and were told that they were no longer available. Everything only worked correctly when Claudia answered the calls and confirmed their reservations. For this reason, there were several people who had to call on different occasions to find her and be treated properly. Two months before the wedding, within the deadlines set by the hotel, we confirmed with Claudia all the rooms that would finally be occupied. At no time did they send us the new rates that they promised us (a lack of transparency on the part of the hotel). The wedding day arrives and our guests begin to have problems with the check-in times (they have them waiting until 3:00 p.m. to give them the room, when they had to enter at 1:00 p.m.). The rooms are in poor condition, lack of supplies both in the bar to eat (knowing that they had the hotel full), and in the rooms (some without towels), bad smells, poor treatment... The next day, the hotel starts charging many of them (because others were staying a second night). Here come the surprises among our people due to the different rates they charge each for rooms of the same category (up to €100 for a double room). Needless to say, it is a completely exorbitant price. This does not happen only in an isolated case, it is repeated in up to 3 different reservations. In addition, a triple room was charged as a quadruple room (this has been claimed on different occasions and they do not want to refund our money). We called Claudia to find out what was happening and tell her about the prices they were charging people and she told us that she was no longer working there but that couldn't be the case. She told us that she would call the hotel because she was amazed by what we told her. Seeing that she was not there, I had to go to the hotel personally but they told me that until Monday there was no one responsible. INCREDIBLE TO HAVE TO BE WITH THESE PROBLEMS THE DAY AFTER MY WEDDING. In short….a very unpleasant experience that we do not recommend to anyone. All this culminates with a call on Monday to the hotel and a very unpleasant conversation with the owner (a person, to our surprise, with a very superb and 0 collaborative attitude). We try to make every effort to resolve this situation: we forwarded all emails with room confirmations, we made a list of the different incidents and the feedback from the more than 30 people who will be staying.

A religious experience!! The worst experience I have ever had in relation to a hotel. 72 euros per night for a room that instead of a hotel is a pension level. When I called by phone to reserve 3 triple rooms and one double, they told me some prices and when we arrived they were different and now they say that it is due to the change in rates, because if they change the rate the logical thing is to notify in case we do not accept the new conditions ,No? The room was disgusting, my partner had an allergic reaction due to the mites that were there. Not recommended.

Being a large group attending a wedding, we reserved quite a few rooms. We had fixed prices that were not respected. When we complained, they told us that the prices we had were outdated and that there was no error (despite the fact that there were people who had been charged an amount that did not appear in the new price list they provided us). The person we were able to speak to to complain was quite unpleasant. The feeling is one of abuse on their part, especially if the rooms do not meet the expectations for the marked prices (some with a bad smell, without an elevator, with some incidents in the cleaning of the rooms).