Best Hotels near Lowe＇s Garden Center, Guadalupe County

I WOULD GIVE ZERO STARS but I can’t. We are a military family moving cross country to our new base. We booked this hotel because it’s part of Wyndham and I’ve stayed at others and have had a great experience. My husband checked in and let them know I was in the car with my Dogs as One is my PTSD Dog. The hotel checked him in and refrained from letting him know, their only working elevator is VERY slow and takes 3-5 mins for it to actually reached the floor selected. Even though it has already stopped. For ANYONE, they should be letting them know because it can feel like the elevator it STUCK! But especially someone with PTSD, or another type of MENTAL HEALTH ISSUE! Especially because it’s TEXAS, it’s hot here, and there is NO AIR CONDITIONING in the elevator nor where the stairs are. So there were 5 grown adults on the SMALL elevator with ZERO AIR and I started having a PAIN ATTACK!! The lady on the elevator with us, tried to lighten the mood and help by kinda half laugh and said that “it’s okay this happens ALL THE TIME! Just give it a couple mins!” ARE YOU KIDDING ME?!?? I threw my stuff in my room and went down stairs. I was VISIBLY UPSET and asked for a manager. I was told it a stoned half awake face “there isn’t one.” I told him I had PTSD and what had just happened in the elevator. And asked WHY WE WERE NOT MADE AWARE upon check in. When they were told I had PTSD! Instead of offering an apology, we were met with arguments about them not knowing I had PTSD. That they weren’t told. The guy kept ROLLING HIS DAMN EYES AT ME, like I was annoying and boring him. I was about to have a FULL BLOWN episode. Instead the only way I half got his attention, was asking for his and the lady’s name. He asked me why instead of just giving me the names. I replied “I’ll just deal with this in the morning. I want both your names now.” He YET AGAIN ROLLED HIS EYES AT ME, reluctantly gave me their names. And again, NEVER EVEN OFFERED AN APOLOGY!! There was only one younger kid that was kind and attentive, when he saw me walk in the back door and saw I was struggling with carrying my dogs cage. As my right hand is in a brace. Young boy should get a raise and take the place of the 2 Nincompoops “running” the receptionist desk. They have ZERO personality and have ZERO customers service. Honestly, coming from someone that hates doing this, THEY SHOULD BE FIRED!! And I’m VERY tempted to call CODE ENFORCEMENT IN THE MORNING TO COME CHECH THIS PLACE OUT. Because elevators shouldn’t be running like that.

We stayed here for 2 nights for a family reunion we were attending. For the most part the hotel was clean and the staff was friendly. In our room the coffee tray had open condiments for the coffee, which was a little disappointing. Seems like housekeeping that day was not focused on small details. Overall we enjoyed our stay and will probably stay again in the future.

I thoroughly enjoyed the greeting by the staff. My room was immaculate and the food was delicious. The maid kept my room spotless. The hotel was very safe and the other guests were friendly. The internet worked weel.

Mostly good! Grounds beautiful, water park wonderful with one of the best lazy rivers ever. Staff very friendly. Room was clean. Only really negatives is that my balcony was very dirty, needs a good cleaning. Another negative is that the only dining and shopping available without driving is on site. Lastly, WiFi is not free and costs $15 a day. Would I stay here again? I don’t know. Price expensive and staying for business I didn’t pay personally, but to bring my family would be pricey, especially when it’s meal time.

The bottom line of this review is that Comfort Suites and Booking .com are liars and place profit over any sense of human compassion. Their character has been reveled and it is NOT good! San Antonio Texas was hit with an unprecedented snow storm. Homes lost electricity for DAYS! Our home lost electricity for 60 hours! (2 1/2 days) Outside was single digits and our home was 40 degrees I decided on our 2nd day to get a hotel room for the night. We needed a hotel close to home, because the roads were dangerous. I got onto Booking.com App and chose this hotel. There were 4 rooms left for the night. I decided to get a room. I looked at my husband and asked him ”it is the 16th correct? and he said yes, it is the 16th” I went ahead and booked a room for that night specifically picking the 16th as my date. Here is where I think is my mistake: I picked the ”no cancel” option because we were freezing in our home, and I knew we desperately needed a room. Warning: Always pick the cancel option no matter what!!! I was packing up and decided to call the hotel to see if our room was ready early since we were freezing in our home. The hotel said we had no reservation for that night but the 26th of Feb and that there were no rooms available for the night! and they would NOT cancel! I know I picked the 16th and NOT the 26th! This is where I feel that Comfort Suite and Booking.com are Liars and believe they bumped me up to the 26th. Profit over people. The hotel told me to talk to Booking.com, and Booking.com told me to talk to the hotel. No help at all! We spent the night in our freezing home again for the night. The room was already costing us over $100.00, so why would I try to spend another $100.00+ at another close hotel, just to be bumped again. So we hunkered down again. I tired to cancel with booking.com (I have used many times before) and they would not help, and told me to contact the hotel, and they did not help. Long story short, my husband and I just spent our obligatory night, Feb 26th at this hotel that is 2 minutes from my home. We checked in at the hotel, and the clerk butchered our last name and giggled. I was not in any mood for anyone to drop the ball on customer service and I was NOT impressed. The hotel itself is nice, room was nice, sheets and bedding are soft and amazing. Pillows are great but are too big and we both came home with a neck ache. Bottom line is that I am glad that our obligatory night at this hotel is OVER!!! I am absolutely done with Booking.com! and Comfort Suites. I will look to find great customer service where they know they are dealing with human beings who need help! You hear of wonderful stories of communities coming together to help each other out in emergency situations. This is a story of people in our community that did NOT help out at all and left a 60 year old couple freezing in their home for the night. Not refunding our money

Stayed one night. LIKES: Great location near airport Surprisingly quiet Nice, large, modern room Comfortable bed Accurate HVAC DISLIKES: The main lamp on the long piece of furniture had a bad LED bulb that flickered and finally died. I tried swapping it with the lamp in the corner near to window, but it used a different type of bulb. One of the two bed lamps was also not working. That's 2 of 4 main lights. Bathroom light was similarly awful, even though all of the bulbs were working. Don't expect to get a close shave in the bathroom. The shower looked nice and modern but was a terrible design; the right door slides to the left, in front of a stationary panel. But the water valves were behind the left glass panel. Unless you play for the Spurs or the Lakers, you can't reach the water valves without getting inside of the shower. Nothing like 50 degree water to wake you up in the morning. In addition, the shower pan was exceptionally slippery (without having used any soap or shampoo). I suspect there will be injuries at some point. SUMMARY: My guess is that the 2 malfunctioning lights were limited to this particular room, although I can't believe that housekeeping didn't notice them. As for the shower, enter at your own risk... and wear water sandals.

Feeling very hygienic