Hotels near Guam Gold Star Families Memorial, Guam

I reserved a corner ocean view room but upon check-in was told that they had upgraded my room to their tower. When I arrived at that room, it overlooked some other roofs of buildings and a pool. This was in no way an upgrade. I called the front desk and told them that I was not happy. They found an ocean/beach view room and moved me. It was not the corner room that I had reserved, but it was okay. As far as the hotel itself, it is a bit dated and needs some renovations. The AC controls in the room does not give an option to select a temperature. It is merely a push button panel with low/med/high buttons (very dated). The room television was very small (about 32”, if that much) and the remote control menu was difficult to navigate. I would have to keep pushing the menu button to get it to finally change from the hotel channel to those of the movie and television channels. The remote control requires some sort of ir device located under the TV to work. It looks like a spy camera, but I used my personal bug/camera detector and decided it was just an ir device for the remote (strange and very dated). Of the three lobby elevators, only one was working. The elevator that takes you to the basement parking makes strange noises and the panel buttons are damaged. The aquarium located near the lobby had tons of algae growth and was in dire need of cleaning. The lighting in the aquarium was very dim and in need of repair/replacement. This was not an appealing aesthetic. When I checked out at 0500 there was nobody working at the front desk. I rang their bell a few times and nobody showed so I left my room key on their counter and proceeded to the airport. As far as the restaurants, the breakfast buffet was good with several options. The Japanese restaurant Sagano was very nice and the food was great. They obviously have a talented chef there. The hotel staff for the most part were very nice. It was just the check-in process mentioned above that was very unsatisfactory. All in all, I will choose a different hotel the next time that I go to Guam.

The location of the hotel is conveniently located near the airport and Guam Premier Outlet. Overall our stay in Wyndham was great, not to mention that most of the staff are Filipinos who are very accommodating and helpful. The room was big with a couch and dining area and is big for 2 persons. Would definitely be my hotel of choice in my next trip in Guam and would highly recommend it as well.

Have stayed here many times for work. I just wanted to thank everyone at Hilton for taking such good care of us the past few weeks! I was here for work, and it was a bit unnerving being away from home and family during Typhoon Mawar… but I appreciate the hotel’s constant updates and adaptability! Everyone was working so hard to keep us safe during this very tough time, and it’s truly appreciated! Glad we came thru it okay, prayers for the recovery ahead, grateful to Hilton and all your staff. Thank you.

After booking here the last minute, I read the review and changed my mind. Unfortunately, there's no refund so we are stuck. I figured, we can just give it a try and have plan B to change hotel on the next day. Upon check-in, our receptionists was young yet professional and friendly. It was busy with line of tourist awaiting to check-in. However, we didn't have to line up with the crowd as we were taken by another person on a separate area. No line. So our check-in was a breeze, which was already a plus. The staff was always cheerful, chatty and helpful. They even holler from the distance to say good luck to my son who was on his way to his Jiujitsu tournament one day. I thought that was cool of them to acknowledge that. Our room was lit, nicely decorated and comfortable, with 2 full beds. Everything was clean and had everything we needed - fridge, TV, etc. The bathroom was clean, full of amenities; shower with strong pressure and hot water. The parking was convenient for us who rented a car for the weekend and it's free. I like that I can just get in and out without having to worry where to park or pay for parking. The parking is also covered, within the hotel building. Really convenient esp. it was raining that weekend. There's a couple of fun restaurants in the building too, one is gaming bar with music. The other one was Tony Roma's which we went for dinner one night. We had guest who came to visit us and we sat at the lobby talking while enjoying the music from that gaming bar. It was an overall an upbeat ambience. We end up staying our entire stay of 2 nights and 3 days. We will definitely stay here again soon for our son's next BJJ tournament.

My childhood memories are filled with fond recollections of the days when this hotel was known as Daichi, and the Seahorse was its neighbor. It's heartwarming to witness the tremendous growth in the form of the Crowne Plaza, now in its third iteration. Despite the substantial exodus of people from Guam and the challenges faced by the hospitality industry, my experience at the Crowne Plaza was nothing short of spectacular — even amidst the aftermath of the most devastating natural disaster to hit the island in over 20 years. During my visit, the hotel experienced sell out occupancy for several days before and after my stay. To complicate matters, some rooms were rendered unavailable due to storm damage. Yet, to my amazement, both of my rooms were seamlessly upgraded without request, including one room to a one-bedroom suite. This exceptional resource management and commitment to their loyalty program and customers leaves me truly impressed. The hotel honored all Diamond Elite benefits, and with the Club lounge temporarily closed due to the storm, we were accommodated with equivalent offerings in the Lobby lounge. The Crowne Plaza's complete makeover, featuring a contemporary design, elevates it to the status of a brand-new hotel rather than a simple update with - and this distinction is important - new yet outdated hardware. For example, their innovative digital elevator is a fresh concept on Guam, separating them from their local competition. I want to extend my sincerest appreciation to Abegail. Her exceptional service and assistance with check-in and resolution of an issue with our room rate demonstrated her expertise. I booked the best flexible rate and even that somehow doubled. Abegail took charge and resolved the matter. Her proactive approach and willingness to be our point of contact for any requests or concerns displayed remarkable initiative whilst juggling her duties at the counter. My gratitude extends to Abegail, the housekeeping, facilities, F&B, and the entire team for the outstanding care they provided during such challenging circumstances. A special thank you goes out to Tan Holdings and IHG for their continued investment in and commitment to the Crowne Plaza to ensure not just a future, but a brighter future, for Guam's hospitality industry.

The couple stayed in the holiday suite for 2 nights from the beginning of the year. I knew the hotel was aging, but the room was large, but the lights in the room were only a stand ２ and it was dark. I entered the hotel after check-in was 3 o'clock, but I was waiting for it to end because I had not finished cleaning yet. The next day, no matter how many times I came back from the outside, the room cleaning did not come, and I came after 7 o'clock in the evening, and I refused because I had already relaxed after dinner. I have stayed in various countries and hotels so far, but it was the first time that it was so late. The location of the hotel is good but a little disappointing.

While there are a few positives with this hotel, I do think there are many negatives (below) that need to be addressed. We ended up checking out early and moving to a different hotel that met more of our expectations. Positives -Location -Fun slide, pools are nice (plus baby pool) and kids water park (although very cold) -Free life jacket and baby float rentals -Friendly staff, welcome drink -The ohana grill had really good food and service! Negatives -Rooms are extremely dated and need major renovations. Bathroom had mold, cracks, very run down. It felt gross and unclean. The room quality didn’t remotely match what you’d expect for the price/night. We upgraded to an ocean view and there was no usable patio or chair. -There is a nice outdoor deck that’s smoking and in order to get to the pool and beach, you have to walk through it, so there ends up being a lot of unpleasant smoke inhalation. It seemed like they were catering more to smokers and we were never able to get away from it if we wanted to sit on the deck. Other hotels have a very separate smoking deck so guests do not need to walk in it if they don’t want to. -Music was way too loud in pool area, lobby and restaurants. -Breakfast buffet was below average. While the selection was good, quality was poor. -Beach chairs require a fee, other hotels don’t charge for use of beach chairs.

It's located on the main street, so it's easy to get around and there's a good parking lot! It’s great for a family trip too! Planning to visit next year too!

It's located a little above the center, but there was no problem walking around. The room was spacious and the hotel view was good. The parking lot is fast, but you can drive across the hotel. There is no place like this if there is a Korean staff and communication is not smooth in English.

After being „stranded“ in Guam because our connection flights have gotten cancelled over and over again, we decided to trade the uncomfortable chairs at the aiport for a real bed. Since there is no good wifi at the airport we decided to go the touristinformation to book a hotel. After 30 hours without sleep we just didn‘t feel like looking for a free wifi spot just to look up some hotels for one night. We told the employee at the information, that we don‘t care what the rate is. We just want a comfortable clean room with wifi and the hotel shouldn‘t be that far away from the airport. After he made some calls he said that a lot of hotels are full and dont have a room available. I suggested that it might be better if we check online by ourself and wanted to turn away from him as he said he can ask at Harmon Loop hotel. It is a little more expensive with 75$ a night but it is a nice hotel and they offer airportshuttle for 5$ per person for one way. We accepted and went outside to wait for the driver. We were picked up by the manager (I think) who demanded the transportation fee of 10$ dollars as soon as he had shut the doors. After giving him 20$ dollars and asking for the 10$ change he responded with broken english that we will get the change right away. We had to ask two more times for the money before we received our 10$. Irritaded by the whole situation we put it on the language barrier. When we arrived at the hotel it wasn‘t looking very inviting from neither the outside nor the inside. It felt like 40 degrees in the lobby and just to make sure what we have gotten ourselfs into we asked if we could see a room first before checking in. We could see that the people at the front desk didn‘t like that idea and they were discussing stuff in their mother tongue, their eyes still focused at us. Reluctantly he showed us the room. It was very heaten up and a little smelly but it had an ac and he told us that he has just turned it on. So it will be cool in notime. The rest of the room looked „okay“ at first and so we went back to the frontdesk and continued the ckeck-in. While I was completing the formal stuff the woman asked me why we wanted to see the room first, in a tone as if I had insulted her personally. I explained to her that we are just tired and stressed out and we didn‘t want to offend her. She did not reply anything and gave us the key, the wifi password and the remote to the television. But not before demanding the 10$ dollar transportation fee for the next day. Coming back to the room we noticed, that it hasn‘t cooled down. We started looking for a way to control the ac but decided to ask the staff if they could help us. They told me that they only have one remote and if we want to change the settings of the ac we would have to talk to them. After asking several times to give me the remote just temporarilly so we could adjust everything, they gave in and handed the remote over. But only if I will bring it back right afterwards. Be